@Dreamers2020 wrote:So hmm interesting process. I bought a SIM card, created an activation profile with all info including the sim card number and credit card then paid for it. Waited and waited and waited and finally an error code "Generic error Please login". I do that using all the information I originally provided. No such account exists. I tried to re-enter my SIM card number - "Already used". I checked my credit card and yes indeed Public mobile took the payment.
How do we resolve this?
@Dreamers2020 Test the sim in your phone to see if it connects to Public's network. If yes, dial *611 to find out if your plan is active. If yes, then click here to register your selfserve account.
If your sim does not connect to the network then you need to submit a ticket to PM for help.
To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking here or the icon (bottom right of your screen).
If you are still having problems contacting Public Mobile then click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.
Please note that account verification may be required when contacting the Moderator Team
