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Activation Problem

sophiak0613
Great Neighbour / Super Voisin

I just activated my SIM but during the payment page, the page broke and shows 404 Page.. I didn't get a confirmation email but see a pending transaction on credit card website. I also can't log in to my account using the credentials I inputted during setting up. What should I do

1 ACCEPTED SOLUTION

Accepted Solutions

JK8
Mayor / Maire
3 REPLIES 3

JK8
Mayor / Maire

@sophiak0613 wrote:

I just activated my SIM but during the payment page, the page broke and shows 404 Page.. I didn't get a confirmation email but see a pending transaction on credit card website. I also can't log in to my account using the credentials I inputted during setting up. What should I do


If your cc was charged, put the sim in your phone and reboot. Does it work?

 

If cc not charged, clear browser cache. Close browser and then open a new browser in incognito/private mode and try to activate again.

sophiak0613
Great Neighbour / Super Voisin

Rebooted and noticed that I can receive call and messages with the phone number I wanted to port! But the problem now is that I can't access my account with the login credentials... 

JK8
Mayor / Maire