Activation Not Working

[MelissaCV]

Trying to transfer to Public Mobile, got to step 6, but it won’t activate.  Had this same issue with my daughter’s phone last fall and a Public Mobile rep said the issue was on their end.  Now, I can’t get in touch with Public mobile to fix the issue.  Any suggestions?  Thanks 

[MelissaCV]

Thanks, I’ve done both, appreciate it

[hTideGnow · Accepted solution]

hi @MelissaCV 

yes , we saw a lot and they all turn out need agent to step in

Please submit a ticket with CS Agent using this Chatbot if you can login My Account.        https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437