Yes, not much help from any agent I was without a Working phone connection for days after Porting over.
I pretty much did everything
reset the phone the entire phone not just network settings
the first eSIM didn’t install properly then bought a physical Sim From a Telus store when I installed it, my phone completely stopped working. The Telus store people very nonchalantly washed their hands off of it. They said they have nothing to do with Public Mobile.
and then I bought another eSIM through the PM app
It’s still didn’t work..
Out of options and out of reach from the many people who were trying to get through to me, I had no other option but to install my Sim that I use abroad & use it on roaming , I was out of pocket Hundreds of dollars I ran out of credit.
for some strange reason when I turned on the Public Mobile line after having used up my credit on my Sim from abroad, it started working. I don’t know what changed.. No one from Public Mobile had reached out to me, so I don’t know if they did anything at their end.. At least as far as I was concerned, it definitely did seem like a problem on their end, Because other Sims were working perfectly fine on my phone..
Long story short , I think If you’re confident that your phone is working properly ( And you can try to use other Sim if you have access to it ) , at a minimum youll probably need to get another eSIM ( 5 bucks) ‘& give it another shot And see if the activation is successful
Customer support is pretty much an oxymoron with Public Mobile as I discovered I was out of options because I couldn’t lose the number so I had to persist
That said, the $34 canada US plan is quite good and has good value so I’m sticking with it for now
