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Activating the subscription

HK4
Good Citizen / Bon Citoyen

I paid for $24.00 plan with 4 GB data on Feb. 21,2024. The charges went through on my credit card and SIM card was mailed to me. When I activated my SIM on Mar.01,2024 the system is not showing that payment. Instead it is asking for reactivating the plan by making payment. Need help to solve this issue.

1 REPLY 1

Sansan
Mayor / Maire

Do you see the approved charge on your credit card today still?

If so submit a ticket here.

https://widget.telus.tiia.ai/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&duid=2OhrPakuMpNZt4irir5...

Need Help? Let's chat.