Activated wrong Add-on

[Ianchik]

I activated wrong add-on, I need Canada data instead of US 3gb data. How to change it?

[Ianchik]

Eventually the situation was resolved by support. 
Thanks everyone 

[softech]

@Ianchik   they can likely reverse the transaction and put it back as points on our rewards account. 

Please open ticket with support as advised above, and let us know how it turns out

[Ianchik]

I bought with points. There’s no available funds at the moment. A cancellation would be better option 

[hairbag1]

@Ianchik 

go ahead and buy the correct add-on...then ask CSA to credit your account for the incorrect one.

[Handy1]

@Ianchik  Please message support to reverse it for you 

Message support directly
       

• while your already here and logged in the community you can send a private message   To CS_Agents click >>>here.<<<

[softech · Accepted solution]

@Ianchik   PM is a prepaid provider and usually no refund

However, if it is an honest mistake, support usually able to do something, please message them directly here:

        https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there