Account suspended

[Sahil1]

My account is suspended and can’t login yo to my account.

[softech]

@Sahil1 

did you try to load using the browser or via *611?

Give it 15 mins and try both again, and if you are using browser, please use Incognito mode

[Sahil1]

I bought recharge voucher but it didn’t work 

[fixin]

@Sahil1 - Please use *611 and load up vouchers, if you cannot call *611, please have your PIN in hand, if not, go to your My Account & use 'Send as email' verification. If you want *611 to load up vouchers here is the number toll free in North America: 1-8554PUBLIC (1-855-478-2542)

[Handy1]

@Sahil1  Has it been suspended more then 90 days ? If it has the account is closed you would need to create a new account with new sim and different email then before . But if it just happened  you can buy payment vouchers from 7-11 shopper or re charge .com and load them *611 to resume service right away 

[softech · Accepted solution]

@Sahil1 

you got stuck with the 2FA step?

On the screen it is expecting you to enter the code, click Didn't get the code? or  Resend code and then choose Send email

If you don't see the Send Email button, Try these workarounds, it could bypass the SMS in linking My Account with EverSafe ID

1. Reset your password to self service account. Once reset, sign in again with new password. Might be able to receive 2FA via email instead to gain access.
   (!!!You will need to click Resend Code and then Send email to trigger the 2FA to email)
   
2. Potential workaround (for some): If you don't have access to SMS OTP, try entering an incorrect OTP code 4 times. For some individuals, this is giving the option of an email instead.

If none of those workarounds helps,  please open ticket with support by direct message here:

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there