Account suspended

[Micki14]

My account has been suspended for non payment ....I thought I was on auto-pay with my credit card. I tried to do a manual payment but it says that 'I have enough balance' ???? Please help.

If I am not set up for auto-pay any more please help me set that up again. Thank you 

[stonechucker]

I had 2 renewal errors when I started here.  1st renewal was a change from 30 day cycle to 90 day cycle.  2nd was from old $120 plan to Promo $120 plan in 2016.

Has been fine ever since.... but I’ve also not made any plan changes either.

[srlawren]

---

wrote:

I just top up manually a couple days a before.

---

I do this too.  Hasn't failed me (yet).

[will13am]

---

wrote:

My plan is coming up for renewal,

I hope this doesnt happen to me.

Might have to get some vouchers just to be safe

---

I just stay away from the account and let the system do its thing.  This has never failed me yet.  

[mimmo]

I just top up manually a couple days a before.

[Vickel]

My plan is coming up for renewal,

I hope this doesnt happen to me.

Might have to get some vouchers just to be safe

[Mana]

@lmckee and @Micki14 sorry to hear about your trouble. 

Unfortunately, you have caught a known system bug at the renewal date even with auto-pay enabled. 

Please follow @mimmo suggestion and send a private message to @CS_Agent with your account info and they will help you out. 

[lmckee]

same thing happened to me, Mods offered to change my plan but that is not what is needed.

[mimmo]

Please contact the mods as this is an account issue.

How can you get help with your account, activation, or service?

• Please contact the Community Moderator Team to get gelp with you account.
• They are Public Mobile support employees who can help with your issue (More details).
• Click here to send them a private message.

In your message please include:

• PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

• Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

• Office Hours: Mon-Thursday 9am to 9pm, and Friday, Saturday, and Sunday from 9am to 7:30pm [Totonto Time].
• Messages are replied to during business hours and in the order they are received
• Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
• There is no need to send multiple messages.

Additional Useful Information:

• Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile