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Mart2
Great Neighbour / Super Voisin

My eldrly father does not  have any information about his account. We need to update his creditcard on his account. How do I do that?

3 REPLIES 3

Jb456
Mayor / Maire

You need to log into the self serve account. Username is the email used.

 

If he can't get in. Then he has to contact Moderators.

 

Two ways to reach them.

Simon.JPG

Or private message them at link below

 

           CLICK HERE 

 

 

They will ask many questions to confirm the person is who they say they are.

 

If you can get into the account...click payment then manage credit card 

Screenshot_20200124_073012.jpg

 

geopublic
Mayor / Maire

@Mart2 wrote:

My eldrly father does not  have any information about his account. We need to update his creditcard on his account. How do I do that?


@Mart2  Click here to register for his selfserve account.


dabr
Mayor / Maire

@Mart2 wrote:

My eldrly father does not  have any information about his account. We need to update his creditcard on his account. How do I do that?


If you know what email his account was set up with, try doing a password reset after using forgot password with that email.  You can try this link: https://selfserve.publicmobile.ca/

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