Account sign in issues

[maddox]

I cant seem to be able to sign in into my account, it keeps sending me to reactivate an account. I would love to get help for this.

Thanks!

[esjliv]

@maddox - try a different browser, or device. Also, try logging in through a tab in incognito/private mode to see if that helps.

Are your services currently working ok?

If you continue to go in circles to log into My Account, see if Public Mobile Customer Support (CSA) can get you back on track:

1-Normally Faster - use this link to: Get Help With Public Mobile Chatbot], also found in various places in Public webpages, OR

2-go to your envelope at the top right of your Community Account which is where your Inbox and Sent messages are. Select the orange/peach color box with the pencil inside it to start a new message. Type CS_Agent in the SEND TO box. This will create a private message to Public Mobile Customer Support (link is provided in #3 below as well). 

3 -Use this link (same as #2)  Private Message to Public Mobile Customer Support Agents (CSA)

[Handy1]

@maddox  Your probably having issue with ever safe ID linking your account . Please submit ticket with support to help you re gain access to it 

message support directly
       

while your already here and logged in the community you can send a private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437