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Account page down?

Chn
Great Neighbour / Super Voisin

When I enter my password to sign in it loads a "We’re sorry, but this page is currently unavailable. Please check back again soon. " Is this scheduled maintenance? 

6 REPLIES 6

AshMc
Good Citizen / Bon Citoyen

I keep having this issue too 


@Syn wrote:

I have been going through the same issue for weeks now...


The Self Serve system is often down in the middle of the night, but it has certainly been functional most of the time during the last few weeks.  If you haven't already tried, I would suggest either running your web browser in incognito mode or if you're using the app, try force closing it before re-opening it and logging in.

Syn
Great Neighbour / Super Voisin

I have been going through the same issue for weeks now...

LitlLdy
Mayor / Maire

@Chn wrote:

When I enter my password to sign in it loads a "We’re sorry, but this page is currently unavailable. Please check back again soon. " Is this scheduled maintenance? 


Yes, theres an announcement posted this morning. ‘My Account Experiencing Issues: Service Not Impacted’ Keep an eye on it for updates on when it is finished.

hTideGnow
Mayor / Maire

HI @Chn 

yes, it is  at the moment

try using the app and some confirmed it works

you can also try using *611

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