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Account not activating

Justin-89indy
Great Neighbour / Super Voisin

Hi i paid for the month and it still says i have no minutes and i payed for the $25 plan

3 REPLIES 3

BKNS27
Mayor / Maire

@Justin-89indy 

The $25 plan have unlimited talk.

Clear the cache, cookie and go incognito your browser before login.
Also reboot your phone by powering it off then power back on.

JK8
Mayor / Maire

@Justin-89indy 

 

More details please. Are you a new or existing customer. Have you tried rebooting, resetting network, reinstalling SIM card, tried sim in another unlocked phone? What happens when you dial 611.

 

Edit: Do any services work? Have you tried putting a 1 in front of the number?

softech
Oracle
Oracle

@Justin-89indy you just activated new account? or you are resuming a suspended account?

 

can you confirm if your phone showing the sim card connected to the network?  any error like "NO SIM", "SIM not provisioned", "No Network"?

 

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