Account locked, cant update payment method as email has changed

[Turok12]

So, i have a problem. I tried updating my email for my account the other day, but therewas no option to change email, but i was still able to authenticate my account via sms, bit forgot to switch off the  2 step authentication. I have switched emails, so my email is no longer active, and my account is suspended, but cant get into my account as it,s trying to send an email for me to authenticate. How do i switch emails without being able to get into my account.? 

[Outdoorsman · Accepted solution]

@Turok12 

Hi to change/reset account email you need the help of a service rep if simon won't work foryou use option 2 

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or  private message them here

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user

[hairbag1]

Go to top of this page click Get Help / Chat with Simon to start process of CSA help.

Watch the little envelope icon on top right side of page will be highlighted when they respond.

[Quigley]

@Turok12 

You can't do that yourself.

Send a private message to CS_Agent for help with that.