02-11-2024 02:15 PM
We have 2 accounts with PM, mine and my husbands. When he tries to log in it says account locked due to too many attempts. Even after only 1 attempt it says this. Tried to change his password but still locked out. Help...
02-16-2024 06:25 PM
Thank you...will submit a ticket to the CS Agent.
02-16-2024 06:24 PM
Thanks...didn't work. Even switched browsers.
02-11-2024 03:40 PM
Tried deleting your history/cache in your browser setting. It should fixed your log-in problems
02-11-2024 02:25 PM
At this point only @CS_Agent can help you. Have to be very patient. Send them a message and wait till they reply.
02-11-2024 02:23 PM
@Belinda123 Hi please Private Message CS_Agent
hi @Belinda123
since you have 2 accounts, better to use different browsers or use Incognito/private/secret mode on the browser to login
So, please wait an hour and try again using what suggested
if same, please submit a ticket with CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
