Account blocked

[Helen877]

Hi my online account has been blocked after several failed sign in. How can I unblock? Thanks. 

[Jb456]

@Helen877  Do you forget your password? If so, you'll have to contact support. Details how to reach them are on other post from softech

[softech · Accepted solution]

@Helen877   did it say it was just a temporary 1 hour lock? If so, wait an hour and try again

or you can open ticket with PM Support:

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

***Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened.  CS Agent will reply and work with you  via messaging there