10-16-2018 06:40 PM - edited 01-05-2022 05:55 AM
Yesterday I paid $30 for a new $30 a month data and phone plan.
My account balance states I have $2.00.
Why?
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01-06-2024 11:26 AM
How do you check your account balance? I can't find it anywhere in the "My Account" web site.
10-17-2018 10:01 PM
@Francisxr if you can post your payment history we can help decifer what happened. Without it we are just shooting in the dark.
10-17-2018 09:58 PM
The usage is not actual usage to have $2 remaining on the first day since I have autopay. Is this correct?
10-16-2018 06:46 PM
@Francisxr wrote:Yesterday I paid $30 for a new $30 a month data and phone plan. My account balance states I have $2.00. Why?
If you enable the autopay, you will have a $2 autopay creidt to be used on your next renewal date.
10-16-2018 06:41 PM
Best way is to post a screenshot of payment history.
Best guess is you might have had an autopay credit applied.
