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Account activation failed for unknown reason, please help!

elemental
Great Neighbour / Super Voisin

Screenshot_20240313_124703_Public Mobile.jpg

I purchased a Public Mobile subscription last week, and received my new SIM card in the mail today. I went to activate my new account and plan in the Public Mobile mobile app, and everything looked good, I submitted the required info in the form, and hit submit. After a couple of minutes I was shown the message in the attached screenshot "subscription not activated" and instruction to seek the help of a customer support agent. PLEASE HELP! 🙂 

2 REPLIES 2

elemental
Great Neighbour / Super Voisin

Thanks Handy1, I shall try your suggestions! 

Handy1
Mayor / Maire

@elemental 

submit ticket with support . using the chat bubble bottom right of screen 

Handy1_0-1710360124229.jpeg

 

If that doesn’t work you can always send private message to support .

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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