Account Verification Reset

[Topher24]

@CS_Agent.  Can you please reset my Account Verification process.  I can receive the email confirmation code, but not the code that is being sent by SMS.  When it first happened I deleted the eSIM from my old service provider as there were two active eSIMs, one from Public Mobile, the other from my old service provider.  Since then, I deleted the Public Mobile eSIM, so now certainly can't get the SMS confirmation code that is required to complete my account verification. I'm hoping that if I can step back in the account verification process, I can get back to the esim download page.

[hTideGnow · Accepted solution]

HI @Topher24 

if you can get the code in email, use it , then login using the App and buy a new esim from the app.  I think the re-buy is free according to the Help article

if you cannot rebuy or cannot login the app,  please submit a ticket with CS Agent by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437        

[fixin1]

@Topher24 - Contact an agent here:

⬇️ Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work correctly, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM EST.  You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages