Account Locked

[Rharfouch]

It says my email is incorrect when I try to reset my password. I am using the same password I originally signed up with.

What's wrong and how can I resolve this ?

[Anonymous]

@Rharfouch 

close all Browser and do clear cache and cookies for any Browser,

and try open one Browser incognito mode,

sometime your typing but is a one word or letter or number is a wrong or missing just make sure for it.

and try Forgot your password visit Here link, and enter your email address,

check your email spam,

or you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to 
them can solve your issue, they are nice Service Team they will help you 100%.

only them will reset for you,

Here’s How To Contact Customer Support Agent,

• send a private message to Customer Support Agent by Click Here link,

• please include in your message,
  
• phone number,
• Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  • Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck.

[esjliv]

---

@Rharfouch wrote:

It says my email is incorrect when I try to reset my password. I am using the same password I originally signed up with.

What's wrong and how can I resolve this ?

---

@Rharfouch  - Community Account and Self Serve account are different (incase you were trying to use your Community credential for Self Serve).

If you have not created a Self Serve account, you can register for one here:

https://selfserve.publicmobile.ca/self-registration/

[softech · Accepted solution]

@Rharfouch 

So, you are unable to reset the password using Forgot password?

try to open ticket with PM Support

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Forgot Login Information ", click "Contact Us",  click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened.  CS Agent will reply and work with you  via messaging there