Account History

[jon5]

I ported my number away some time ago but I'm looking to find a call record I made while my line was active. Is this possible?

[jor123]

There could very well still be call detail records in the backend even with a closed acct. 

[Pawprints1986]

Just curious, what made you port out?

[darlicious]

@jon5 

     Depending on how often you called the number it could be in your call history. I have lots of one off numbers still in my phone from freedom over a year ago. Start with the area code and go from there.

[mpcdesign]

@jon5,

• On your phone, there should be call logs that have your calling history
• Since Public Mobile is a sister company to Telus, (hopefully, Public Mobile does the same. For Telus Mobility users), the history for your texts and data stays online for 3 months and details every text you sent or received during that time period. This can help you track down information on lost texts or important contacts. After the 3 months, it's gone forever

I know some companies do not provide incoming call logs because of Canadian privacy regulations. 

[dabr]

@popping    I just inserted my SIM into my old phone and it shows all the call history available, including calls made when I was with a different provider.  So it should work for OP if that is what he needs.

[popping]

@jon5 

After your account was closed, you cannot login to your self-serve any more.  But your phone still have your call history.

[jon5]

Thank you! 

[geopublic]

@jon5  If you are using a Google or Apple account you should need able to check your call history online. Public would not be able to help you.

[dabr]

@jon5   Yes as mentioned your account is deactivated and you will not be able to access anything.  I'm not sure if moderators will be able to help but it's worth a try.

If you are looking for a particular caller or number, can you not view your phone's call log?  That is if you haven't changed phones since porting out, of course

[JoyLuck]

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@jon5 wrote:

I ported my number away some time ago but I'm looking to find a call record I made while my line was active. Is this possible?

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Contact a moderator for assistance. They may be able to help you out.

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[gblackma]

No @jon5  once you ported, you closed the account. Stay safe.