Account Disabled for Password Reset

[jackrixmann]

Simply need to access the account but it won't let us reset the password. Looking to upgrade our data plan.

[esjliv]

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@jackrixmann wrote:

Simply need to access the account but it won't let us reset the password. Looking to upgrade our data plan.

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If you never registered for a Self Serve before (possible if you activated in-store), then register for one here: 

https://selfserve.publicmobile.ca/self-registration/

Then you can change your plan through the Change Plan option.

Best to choose to change plan on the Next Renewal so you do not lose out on the funds already paid in this cycle. Unless you are close enough to your next renewal and need the data usage, then if you add enough funds and choose Change Now it should update right away.

[RossN]

@jackrixmann hello if you can't get your password to work wait an hour and try again if that doesn't work 

1. hi you can open a ticket through Simon here https://publicmobile.ca/chatbot.

type  password rest 

2. alternatively you can private message them here

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply

[softech]

@jackrixmann   you were using the service before,  and not suspended for over 90 days?

just open ticket with PM Support for a password reset

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there