Hey @Woomera01
You can reach a CS Agent via this link
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
They will ask you a ton of question to verify her.
Just wondering, when she tried logging in, what was the exact issue? Forget email she used? Password? When was the last time she logged into her account?
