Accessing Online account

[PaulLucas]

I set up an account for my stepmother several months back and she lost her login information.  She has since lost her cell phone.  I bought her a new used cellphone and will pick up a new sim card from Wal-mart tomorrow.  I need to access her PM account to cancel her plan.  I know her phone number and 3 email accounts that would have been used. It's possible I entered a bad email when creating her account.

[darlicious]

@PaulLucas 

Call 1-855-4PUBLIC and enter your step-mothers 10 digit phone number. That will give you the basic account info and whether the plan/service is active or not. Put public mobile in the search bar of each of the possible emails and see if the pm welcome email (with the account #) pops up or any marketing emails from pm/telus that would indicate that it is the likely email used for the account.

Send a private message...   Contact the CSA's (formerly moderators) by sending a private message and leave a detailed message explaining your issue and the info to verify your account by including the following information:  

1. Full name and address on pm account. ( Or province and postal code for newer accounts.)
2. Email, phone # and pin #.

If  you cannot remember your pin # include at least three ( if they apply)of the following:

1.  Date of birth (n/a on newer accounts.)
2. Last payment, date, amount, type and last 4 digits.
3. Alternate phone number if any.
4. Security question and answer.
5. Plan amount, any add ons or promos on account.
6. Last 4 digits of sim card.
7. Any rewards in your account.
8. Autopay y/n?
9. Account #.
10. Frequently called/texted phone numbers in the last 30 days.  

The average wait time is 2 to 4 hours but be prepared to wait up to 48 hours for non urgent requests. Current wait times are about one hour and are probably even less as I have had some very quick responses in tne past week.

Keep an eye on your private message box the envelope icon next to your avatar for a little number to pop indicating a message from the CSA's (formerly moderators.) Responding promptly will speed up service times.

 Do not post any of this info in the community only in your private messages when communicating or contacting the Moderator_Team.

  To send a private message to the CSA's (formerly moderators) click below
: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Anonymous]

@PaulLucas 

try to do Forgot Password Here link to you check it out  all your email,

and for new account,

and Here How To Activate Online visit Here link  for more information,

Activate your Public Mobile SIM card

You'll be up and running in just 4 easy steps, Here link 

for new customers who activate online.only, To get  2GB of monthly bonus data for Free* when you activations on $35, $40, $50, $70 rate plans, for that Promo code for 2GB ,  2GBBONUS , that monthly bonus for 2GB no expires but you have to keep your plan and if you changed your plan you will lost the promo 2GB,just to you know.

put it the email for it and the same email when you do a new activate, Here link,

so when Activate put it both code

1. Enter  Promo Code for 2GB Free, ( 2GBBONUS ) 

2. Enter  Friend Referral Code (??????)  to you will receive a one-time credit of $10..,

they will applied within 72hr,,,

*information about Refer A Friend Reward, How Does It Work visit  Here link,

plus Set up AutoPay and you will receive a $2 credit every 30 days. save money and safe and secure 100%.

for PM account to cancel her plan you need to Contact Customer Support Agent by CS_Agent , Explain your issue they can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent,

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your account number, 
  
• your phone number,
• your account 4 digit pin,
• your Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck....

[Dunkman]

@PaulLucas 

Try resetting the password by using the 3 emails that she uses:

https://selfserve.publicmobile.ca/forgot-password/

(Check your junk folder)

If you can't access the account, you will need to contact CSA as described above. 

[Anonymous]

 @PaulLucas : Was she paying with autopay? Can you find out when the last payment was? If that was more than 120 days then you'll need to start fresh. But if less then as above.

[hTideGnow]

did you already tried the Forgot Password link??  That might give you hint what email you used , but you will also need to answer the Security question after you got the correct email address 

Also, check you inbox of those emails to see if you receive PM meaaege before 

if you still unable to login,  you will have to open a ticket with PM to reset.  You can do so with Chabot on the lower right.  Start by typing Forgot Logon information and follow the steps

[JK8 · Accepted solution]

@PaulLucas 

You just need to go into self service and choose Change Sim Card and then put the SIM card in the new phone.

If you cannot log in and the Forgot your password does not work for you contact a CSA.

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
• Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

Hours of operation:

You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:

• Monday to Sunday: 6 AM to 10 PM EST

Keep an eye on the envelope icon in the top right hand corner for a reply from the CSA.