Access to my public mobile account

[Abdellah90]

I have two public mobile phone plans, I had them for more than 2 years. recently I was planning to change my wife's public mobile plan but unfortunately, I forgot a password and security question. I tried to contact customer service but no result. please I'm looking for help if anyone here can help us access our public mobile account

thank you.

[JL9]

She doesnt recall security questions etc? CSA is only option after that

[JK8 · Accepted solution]

@Abdellah90 

Two ways to contact an Agent:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
• Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

[hairbag1]

Top of this page click Get Help / Chat with Simon to start process of CSA assistance.