06-07-2023 09:22 AM
Acces code sent to a phone that doesn’t exist anymore
Solved! Go to Solution.
06-07-2023 09:33 AM
@Ash75 did you try the different workarounds above?
if nothing works, you will need to open ticket with support , steps on my post above
06-07-2023 09:27 AM
Thank you for your answer
but it didn’t work
06-07-2023 09:25 AM
you created an EverSafe id yet?
if you did , just click Resend code and have it to resend to email
If you have not created an EverSafe id yet, then, you won't be able to create the ID on the new My Account without the a working phone with a working PM sim. Sending the code to email would not be a choice until a EverSafe id is setup
However, try these workarounds, it could bypass the sms:
If that still does not work, please open ticket with support and have them to help in this situation:
06-07-2023 09:23 AM
@Ash75 Hit resend several time and you should get option for email instead ..