3 weeks ago - last edited 3 weeks ago by computergeek541
a week ago
HI @Andrewlzj1
please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
a week ago
can anybody help me?
still not receive or send pictures
3 weeks ago
I reset and reboot, and also manually input the new settings per announcement ... none of them works ...
i had no issues with sending/receiving pictures in the past, but suddenly stop working since February sometime ... 😞
3 weeks ago
I reset and reboot, and also manually input the new settings ... none of them works ...
i had no issues with sending/receiving pictures in the past, but suddenly stop working since February sometime ... 😞
3 weeks ago
if you are new subscriber to PM and unable to send/receive text, then, it is a actually a PM system issue. They have trouble setting up new subscriptions with text
but if you are exiting subscriber and start having MMS just lately, then your phone might be affected by this announcement:
https://productioncommunity.publicmobile.ca/t5/Announcements/Picture-and-Group-Messaging-End-Date-Fe...
if you are using a device that released after 2017, generally, you can simply click Reset All networks or Reset network settings to get the latest APN
Also, you can make a manual update, here are the old and new settings
Old settings:
APN: sp.mb.com
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
APN Type: default,supl,mms
or default,mms,agps,supl,fota,hipri
New Settings:
APN: sp.mb.com
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: mmscproxy.mobility.ca
MMS port: 8799
MCC: 302
MNC: 220
APN Type: default,supl,mms
or default,mms,agps,supl,fota,hipri
3 weeks ago
@Andrewlzj1 - Can you explain more? I don't get it?
Do you need APN settings?