01-31-2017 10:53 AM - edited 01-04-2022 01:28 PM
I am currently experiencing the below issue. This post is mean to serve the knowledge base for new users who experience the below scenario.
Scenario:
Incorrect 90-Day Plan Chosen
Intended 90-Day Plan
From my research, please follow the below process. Note that the process is meant to apply to the exact above scenario. Future plan and/or price changes may make this process obsolete.
Hope this helps future users who experience the same issue.
Solved! Go to Solution.
01-31-2017 12:39 PM
Cheers @newpublicmobile
01-31-2017 12:31 PM
And there we have it, not even half a day since I contacted the Mods, and the issue is resolved. Kudos to PM!
01-31-2017 12:08 PM
Hey @newpublicmobile,
Thank you for sharing!
We're sorry to hear that you forgot to add a service. It's normal for the system to ask you for the entire payment, because once a plan is activated, another service can't be added without the intervention of a mod. On the other hand, it's a simple fix for us - and I'm pleased to inform you that I already made the changes on your account.
Simply power cycle your phone and everything should be working 🙂
Welcome to Public Mobile!
Mary
01-31-2017 11:57 AM
@WearySky wrote:Technically, this isn't really specific to your scenario, @newpublicmobile. This is the basic steps required to get support from the mods on ANY issue you might have, really. Either PM the mods and give them your info, or create a new thread and tag the mods. 🙂
^^This. Nice summary btw...
01-31-2017 11:11 AM
Technically, this isn't really specific to your scenario, @newpublicmobile. This is the basic steps required to get support from the mods on ANY issue you might have, really. Either PM the mods and give them your info, or create a new thread and tag the mods. 🙂
01-31-2017 11:08 AM
@newpublicmobile That is a good post thanks for sharing, it should help out many members. But you have also basically tagged the mods 6 times to something that doesn't need any support. Not sure how it would work but next time maybe try @ Shazia_K I don't think that made a link or notified them.
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *
01-31-2017 11:04 AM
THanks for the post! thats how the community works, learning from each other.