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[Kuldip]

My credit card is canceled and now the payment did not go through. My account is suspended, how can i make the payment? 

Edit by Dunkman: removed personal information

[esjliv]

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@Kuldip wrote:

My credit card is canceled and now the payment did not go through. My account is suspended, how can i make the payment? 

Edit by Dunkman: removed personal information

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@Kuldip  - Pay through Self Serve (i know you have to get INTO your Self Serve yet, ticket with CSA should hopefully fix that up for you) with your new credit card.

Once in your Self Serve, go to the PAYMENT tab and navigate to the bottom, left corner to update your credit card information.

Methods to CSA found in help articles here: https://www.publicmobile.ca/en/ns/get-help/articles/contact-an-agent

[darlicious]

@Kuldip 

Do you have a valid credit card to add to your account? The quickest way to get your service restored is to go to the nearest retailer that sell pm vouchers. Preferably any of the following retailers sell pm vouchers that are immediately valid are best:

1. London Drugs
2. Shell Stations
3. Shoppers Drug Mart
4. 7/11
5. Circle K
6. RCSS
7. Wal-Mart
8. TMS

Call 611 or 1 855 4PUBLIC and enter your 10 digit phone number then press (1) and (1) again and enter the 12 digit PIN # from the voucher. You will be told if you added a successful payment and a text from 611 confirming it. Your plan will automatically reactivate if it is suspended. Reboot your phone if necessary.

Alternatively you can get RTP (real time payments) at Canadian Tire gas bars and Mobil stations for a $1 fee. These payments are added by giving the clerk your phone number. You can also add funds online with ding.com or recharge.com but they have much higher fees.

More info about vouchers contributed by members can be found here....

https://productioncommunity.publicmobile.ca/t5/Get-Support/Voucher-Catalogue/m-p/479165#M343905

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

[pkaraa]

@Kuldip bhai

Send a direct msg to CS_Agent to get into your account if forgot password link is not useful for you.

Once in, then you can remove the credit card and logout and log back in form incognito mode and put new CC info and top up your account with funds and then pay for your plan and reactivate.

[dabr]

@Kuldip    You'll need to wait about 15 mins before retrying to login into your account unless you need a password reset then you need CSA to assist.  

Make sure to clear your browser cache/cookies and use incognito/privacy mode before trying to login again, or try another clean browser.

[BKNS27]

@Kuldip 

When you go to your account, click on Forgot Password.

You will also need your special PIN, email address, phone number, address for the CS_Agent to help you.

[Kuldip]

I cannot go to my self-serve account as it is locked because i don't remember my security question. I am so frustisrater, 

[BKNS27]

@Kuldip 

Login to your Self Serve account and update your CC info.

[gigi-111]

You can buy a voucher at Walmart store, and top up you account by calling 611.

Or you can connect to your public mobile account (https://selfserve.publicmobile.ca) then add a new credit card and pay you bill.

[Anonymous]

@Kuldip 

Accepted payments(publicmobile.ca)

Spoiler

you can Remove your credit card and Logout and
i suggest you close all Browser and do clear cache and cookies for any Browser,

and try open one Browser incognito mode,

or try it for a different Browser and open incognito mode,

how to open Browser incognito mode visit Here link,

how to clear cache and cookies and History visit Here link,

and use a Browser from your computer,is better

use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.

how to update your Browser visit Here link,

and Restart your computer, is will help a lot,

and log in and re-entered your credit details,

just make sure your credit card number and your address match the same,

sometime your typing but is a one word or letter or number is a wrong or missing just make sure for it.

How To Update or Remove Your Payment

Follow these steps:

1. sign in to Self-Serve.  once signed in,

2. click on the ‘Payment’ tab,

then scroll to the bottom of the page and select ‘Manage my card’.

you will have the option to either select ‘Replace this card’, or ‘Remove this card’.

You will need to review and confirm this change to your account,

after you Add your credit card go back,

• Click on Payment
• Make a Payment
• one Time Payment 
• Payment Type: selected other ( Enter the desired payment amount )
• you will do manually enter Amount:$$ + $1 extra
• Click ‘Submit’,
• after payment successful,  you have to do Rebooting your phone
  what is meant by rebooting the device turn off and turn it back on.

• and how much you pay the extra is will going to your account Available funds:$$ has the amount left, and for next bill cycle the will take it from there automatically,

and if can't fix it you need To Contact Customer Support Agent by CS_Agent, and Explain your issue to them can solve your issue, they are nice service Team the will help you 100%.

Here’s How To Contact Customer Support Agent,

• send a private message toCustomer Support Agent by Click Here link,

• please include in your message,
  
• phone number,
• Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  • Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
  
  Check your private message inbox (click on the envelope top right of your screen)

Verify your identity (publicmobile.ca)

[0PX9O4]

@Kuldip 

Please remove your phone number immediately since this is a public forum.

Then, please send a private message to CS_Agent with your account details, so they can help you figure out why your payments are getting declined.

Alternatively, you can also try making a payment with a different card or buy a payment voucher online or from various stores that sell them in person.

You can make such payment attempts either on Self Serve, or by calling 611.