2 SIM Cards NOT arrived Order 347587

[Poppie]

Hi, 2 sim cards ordered Aug 6th still not arrived so can't set up phones. Request customer service assistance.

[maple_leaf]

Hi @Poppie ,

Sorry to hear you have not yet received the SIM cards you ordered. The cards can take up to 48 hours to be sent out, and up to 10 days to be received by mail (which would be as late as Aug. 18, if ordered on Aug. 6). You can reach a customer service agent by opening a ticket using this link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Type "Ticket" , and SIMon (chatbot) will help you get a ticket for customer service submitted. 

More information about purchasing physical SIM cards can be found here: https://www.publicmobile.ca/en/bc/pick-up-SIM

Hope this helps.

[Handy1 · Accepted solution]

@Poppie  

SIM. Card can take up to 3 weeks to arrive .if you need one sooner try calling local Telus Koodo stores for in person pick up or order from Amazon .otherwise reach out to support for a status up date for when it shipped and when you can expect it . Or if you can get a credit for buying a new SIM card .message support directly
       

while your already here and logged in the community you can send a message private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[softech]

@Poppie 

Sim card delivery from PM online could be as many as 3 weeks

However, since it has been over 10 business days, you can open ticket with PM support to confirm if they got the order and if the sim card is on the way.  They might offer to resend you another one or ask you to buy one form local Telus/Koodo/MobileKlink store and reimburse you the extra cost

Please open ticket by private message CS agent here:

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[hTideGnow]

HI @Poppie 

it has been 20 days, and it is to long

Submit a ticket with CS agent and they will resend or arrange

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437