08-11-2023 09:12 AM - edited 08-21-2023 04:18 PM
Hey Community,
We are excited to announce that starting today, we’re introducing eSIM availability to both new and existing subscribers, along with the rollout of multiple enhancements in My Account. We’ve noticed many of your posts expressing interest about eSIM, and wanted to share how you can easily switch to eSIM. By switching to eSIM, you’ll gain the freedom to be more flexible with your services, whether it’s for travel or efficiently managing both personal and business accounts on a single device!
We made it easy to purchase SIMs at any time, you can purchase an eSIM or SIM Card directly from the app and My Account.
Before you get started
How to transition from a SIM card to an eSIM
How to Purchase an eSIM or Physical SIM
For New Customers:
For Existing Customers:
The Public Mobile Team
2 weeks ago
Does purchasing a new Public Mobile eSIM on another device change my current eSIM number? What if I want to keep the same number?
3 weeks ago
I did all of that but the Confirm button behind the warning screen is not live. It is not possible to pay!
3 weeks ago
To buy new eSIM, first, download the app on your new phone. Click Account from the bottom, then click Purchase SIM Card and select eSIM. click Pay $ and Install and following the prompt to complete and purchase and install eSIM on your device
3 weeks ago
Thanks, but I can see the confirmation button by scrolling the warning screen, but only the cancel button is "live" and the pay confirmation is dead as a dodo. Really confusing and hard to imagine that Telus can construct such a garbage customer service site!
4 weeks ago
Me too. They say an existing customer can get an eSim but the reality is that you can't. And this is cutting-edge Telus.....
4 weeks ago
Make sure you are using the App Version 2.0.2.
When you purchase your eSIM, you will be taken to the warning dialog box. There will be a little edge of the confirmation button, and you need to carefully tap on it. It worked on my iPhone SE 3th gen.
4 weeks ago
I have same issue - did you find to how to fix it and get the warning screen to disappear?
4 weeks ago
Since August, its been 8 months and we are April 2024? Did this ever get on the next feature release branch? This should not be a in the development backlog as customer needing this capability to move eSIM around to be nimble. Please consider the QR code or at least re-generate eSIM without going through a purchase which really doesn't equate to physical SIM card, totally a step backward.
03-26-2024 01:25 PM
Sorry, mine is the second edition. Thank you
03-26-2024 01:23 PM
Yes. It is the third edition.
03-26-2024 01:18 PM
Are using iphone SE 2022
03-26-2024 01:12 PM
Yes. The new version of the phone APP has fixed my issue. There is a little narrow edge of the button showing up so I can press on it. It is not perfect but it works.
03-26-2024 11:05 AM
Has your issue been solved
03-07-2024 05:05 PM
If Fido and Koodo can provide replacement sSIM free of charges via their mobile app, why PM charge $5 for eSIM replacement?
03-06-2024 11:59 PM
Not to mention having to pay for another eSIM for any number of other reasons, such as if you get a warranty replacement phone. Is this charging for an eSIM a Canadian thing?
Also, I'm hesitant to believe physical SIMs are going away anytime soon. For a long time US carriers held out against dual-SIM phones until in 2022 Verizon finally let Samsung enable it on its fleet of phones on their network. Seems Canada is following suit and North America isn't the outlier that it was vis-a-vis that capability. These companies finally realized that giving customers choice can make them happy customers while in no way harming carriers' interests.
The same goes for phone manufacturers. OnePlus stopped selling dual-SIM phones in North America with the OP9 and had to bring the feature back in the OP12 was because they realized one of the few things that made their brand stand out was dual-SIM. Having dual-SIM is why I switched from Samsung to the OP8 in 2020... and when they dropped dual-SIM and my OP8 took a dive in 2022 I was in time to get a new dual-SIM Samsung on Verizon.
While there were additional reasons OP lost ground in North America, one was the elimination of dual-SIM. They wisely brought it back this year, and with a unique SIM feature. I understand you can configure the OP21 to use one nano-SIM + one eSIM OR nano + nano... I'm unsure if this feature will get my business back, but it's why they were leading innovators for many years.
03-04-2024 12:01 PM
Hello. I have an iPhone 14 with a physical SIM that I use for my primary carrier, and an eSIM that I use for traveling internationally. If I install a Public Mobile eSIM, will that appear as a third SIM on my phone? The reason for my question is that I am concerned that your statement "Your eSIM will be installed and your current SIM card number will be automatically replaced with the eSIM number" will result in the permanent de-activation of my physical SIM. I would like the Public Mobile eSIM to appear as a third SIM on my phone, and I need the ability to switch between the SIMs whenever I desire. Thanks.
03-01-2024 01:37 PM
Can PublicMobile APP development team modify the APP UI otherwise I am not able to order esim for my iPhone SE?
Watch this video and feel how frustrated I am:
https://drive.google.com/file/d/1V9pnHmB9OchgJBoub3HtWkVwDhaNeajK/view?usp=sharing
02-26-2024 11:00 AM
Only Freedom Mobile allows you to generate a new QR code for any reason (lost phone, upgraded phone) for free. I dont think they allow esim transfer but that is okay as you can generate a new one for free on self serve.
01-10-2024 10:41 AM
Yeah, I do not want to change numbers I want to keep my number when I get my new phone. Thank you for the response. I will stick with the ol fashioned physical sim.
01-10-2024 10:39 AM
@Boyer No SIM card can only be activated the once . You would need a new SIM card to create a new account. You can change to eSIM thou in your existing account but I don’t recommend it as I prefer physical sim over eSIM . But you can change the number in your account profile page click the pencil next to your number to change
Change # on profile tabs
01-10-2024 10:36 AM
Hello all, looking for some guidance.
I am a current subscriber with a regular simcard. I am looking at purchasing a new phone soon, and will be continuing my services on that phone. I also want to set up a new number for my current phone for my son to use.
My question is, if I were to active esim on my new phone, and take out that sim card could I then use that physical sim card for activation for a new account/number on my old phone? would this work? Or would I just be better off buying a whole new simcard?
Any input appreciated. Thank you.
12-07-2023 08:38 AM
I have existing PM sub with eSIM. I just got new phone and want to buy new eSIM on new phone.
However, my PM mobile app Subscription & Add-Ons does not show the buy new eSim option. It just has two options for US call add-ons.
Do you have to have specific subscription for the buy new eSim option?
Can only certain customer buy new eSim?
Why have instructions for something that is not available to everyone?
What am I missing?
09-11-2023 11:54 PM - edited 09-12-2023 12:03 AM
@Sal2- edit the whole thing
What you need
An iPhone XS, iPhone XS Max, iPhone XR, or later
Ah...just from Apple
09-11-2023 11:45 PM - edited 09-11-2023 11:46 PM
@Sal2 only iPhone XR and newer are compatible with e-SIM.
If you have two IMEI Numbers in the Settings > General > About Section than your iPhone Is e-SIM ready.
09-11-2023 11:44 PM
@Sal2 only iPhone XS and after have eSIM support
09-11-2023 11:39 PM
Are all iPhones compatible with ESim??
09-11-2023 06:34 PM
ESim is a very nice option for newer phones (I'm using Samsung S23 Ultra). My understanding is you can have multiple eSims from various carriers for various purposes and switch between by just clicking in the settings vs having to open your phone for a physical sim card. For instance, with the proliferation of carriers offering "travel packages" for a ton less $$$ than our big 3 carriers and their subsidiaries, when out of your own country, there's definitely a benefit to be seen IMHO
09-11-2023 06:27 PM
Ported to PM from Telus using the eSim option via App, keeping my current phone number, and it couldn't be easier or make me happier! Before doing so, I chatted with online Customer Service who quickly answered all my questions! Now that PM is offering 5G (up to 250mbps) connections and unlimited data (beyond high speed allotment), I'm telling all my friends how easy it is to switch!!!
09-09-2023 08:05 PM
'Buy a Physical SIM Card or Activate e-SIM' https://myaccount.publicmobile.ca/en/account/purchase-sim
09-09-2023 07:33 PM
Under subscriptions and add-ons I believe there is an option to do so. Otherwise might have to cancel plan and get a new one using e-sim.