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9-8-8 service is coming to Canada

Hello Community,    On November 30, 2023, Canada will be launching a national mental health crisis and suicide prevention number that anyone can access by either dialing or texting 9-8-8. It will be available 24/7 from coast to coast and free of char...

J_PM by Public Mobile
  • 2613 Views
  • 18 replies
  • 29 Bravos

eSIM Compatibility with Public Mobile

Hi Community,  We're excited about the interest in eSIM and thought it would be helpful to share some easy tips before you begin your new eSIM journey!  Looking to activate?Simply download the Public Mobile App to get started. When you purchase your ...

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J_PM by Public Mobile
  • 19948 Views
  • 110 replies
  • 28 Bravos

Top Contributors - June 2021

Hi Community,   Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all.   We’d like to give a special thanks to all our members who ...

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Andu_S by Customer Support Agent
  • 6073 Views
  • 175 replies
  • 23 Bravos

FLASH SALE: Only Today - 2GB of monthly bonus data for free*

Hey Community,    Today only, new activations can get 2GB of monthly bonus data for free when they activate on plans $35 or higher with promo code 2GBBONUS.    This offer is only available for new customers. Rules and conditions apply.   How to Get t...

J_PM by Public Mobile
  • 3367 Views
  • 39 replies
  • 5 Bravos

System maintenance - On June 30th from 12:00 AM to 2:15 AM EST

Hi Community, The Public Mobile site (publicmobile.ca) will be down on June 30th from 12:00 AM to 2:15 AM EST as the digital team will be conducting maintenance during that time. You won't be able to do the following: Access your Self-Serve accountAc...

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Eddy_G by Customer Support Agent
  • 1348 Views
  • 5 replies
  • 1 Bravos

NEW $70 for 15GB Plan

Hey Community,   Starting June 17, 2021, we are introducing a new $70 15GB plan!   What does this mean for you?  For a limited time, existing customers can change their rate plan to the following:   $70 per 30 days15GB + 500MB BONUS data at 3G speed ...

J_PM by Public Mobile
  • 8648 Views
  • 142 replies
  • 15 Bravos

Top Contributors – May 2021

Hi Community,   Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all.   We’d like to give a special thanks to all our members who ...

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Silvio_M by Customer Support Agent
  • 3628 Views
  • 52 replies
  • 13 Bravos

FLASH SALE: Get one month of service for $0 when you activate

Hey Community,    From May 19 - 24 at 11:59PM EST, new customers can get one month for $0 when they activate on any plan online or in-store.    This offer is available to new customers only. Rules and conditions apply.   How to Get this Offer:  Submi...

J_PM by Public Mobile
  • 5761 Views
  • 56 replies
  • 16 Bravos

Top Contributors – April 2021

Hi Community,   Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all.   We’d like to give a special thanks to all our members who ...

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Andu_S by Customer Support Agent
  • 4214 Views
  • 81 replies
  • 18 Bravos

Alert Ready Test on May 5, 2021

Hey Community,   On May 5, 2021, provincial and territorial governments will be conducting another test of the Alert Ready system. Alert Ready is designed to deliver critical and potentially life-saving alerts to Canadians. Test alerts educate Canadi...

Vivian_Y by Public Mobile
  • 3461 Views
  • 25 replies
  • 12 Bravos

FLASH SALE: Get one month of service for $0 when you activate

Hey Community,    From April 21 - 26 at 11:59PM EST, new customers can get one month for $0 when they activate on any plan online or in-store.    This offer is available to new customers only. Rules and conditions apply.   How to Get this Offer:  Sub...

J_PM by Public Mobile
  • 6401 Views
  • 75 replies
  • 17 Bravos

UPDATE: Changes to Our In-Market Plans

Hey Community,    Public Mobile is making a few refreshes to our rate plans. We will be discontinuing some plans in favour of re-introducing ones that we know our customers love. Effective April 9th, 2021, we will be discontinuing the Province-wide r...

Melinda_H by Customer Support Agent
  • 14811 Views
  • 190 replies
  • 61 Bravos

Top Contributors – March 2021

Hi Community,   Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all.   We’d like to give a special thanks to all our members who ...

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Silvio_M by Customer Support Agent
  • 3834 Views
  • 53 replies
  • 28 Bravos

Top Contributors – February 2021

Hi Community,   Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all.   We’d like to give a special thanks to all our members who ...

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Andu_S by Customer Support Agent
  • 5654 Views
  • 81 replies
  • 24 Bravos

New Activation Portal

Hey Community,    As you may recall, in November 2019, we invited you to help us understand how we could improve the activation experience here at Public Mobile, and we were blown away by your enthusiasm. After months of rigorous design and testing, ...

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Melinda_H by Customer Support Agent
  • 5693 Views
  • 62 replies
  • 42 Bravos

Community Update

Hey Community,   We have some bittersweet news to share with you. This week will be @Catherine_T last week at Public Mobile as she will be pursuing a new opportunity at TELUS. Please join me in thanking her for all that she has done for the Community...

Sarah_D by Good Citizen / Bon Citoyen
  • 3048 Views
  • 27 replies
  • 36 Bravos

Top Contributors – January 2021

Hi Community,   Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all.   We’d like to give a special thanks to all our members who ...

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Andu_S by Customer Support Agent
  • 5293 Views
  • 65 replies
  • 25 Bravos

SIM Swap Fraud

*July 14, 2021 Update*   We are pleased to announce that as of July 14, 2021, SIM card changes have been re-enabled in My Account.    We temporarily disabled all online SIM swaps in March, to protect our customers from SIM swap fraud.   We have now i...

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Catherine_T by Retraité / Retired
  • 21770 Views
  • 197 replies
  • 67 Bravos

Certified Pre-Owned Phone Grades

Hey Community,   We are excited to introduce Certified Pre-Owned phone grades to provide our customers the phones they want at prices they’ll love.    At Public Mobile, we will have three different grades of Certified Pre-Owned phones that are all ba...

Catherine_T by Retraité / Retired
  • 3348 Views
  • 34 replies
  • 16 Bravos

Lunar New Year Offer

[Edited on Feb 22, 2021 - Offer entry extended to Feb 28, 2021]   Hey Community!    To celebrate Lunar New Year, for a limited time only, Public Mobile customers can get a 1GB data bonus every month for 8 months, plus a one-time add on of 500 China, ...

Catherine_T by Retraité / Retired
  • 9641 Views
  • 133 replies
  • 25 Bravos

How do you search for help? Let us know!

Hey Community,   As a digital-first brand, we are always looking for ways to make getting help easier for our customers. With that said, we’d love to better understand how you search for help.     Let us know by filling out this quick survey (survey ...

Catherine_T by Retraité / Retired
  • 2051 Views
  • 22 replies
  • 9 Bravos

Courier Delays

Hey Community,   Due to current COVID-19 measures and high shipping volumes, delivery times are expected to be longer than usual.    For customers looking to purchase SIM cards, please plan accordingly and allow enough time for shipping in the case o...

Catherine_T by Retraité / Retired
  • 4308 Views
  • 49 replies
  • 15 Bravos

"Moderator" Term Change Survey

*EDIT* This survey is now closed.   Thanks to everyone who participated in the survey, or left us feedback on this post. We really appreciate your help!    Stay tuned for results   --------------------------- Hi Community,   We’re looking for your ...

Vivian_Y by Public Mobile
  • 3342 Views
  • 52 replies
  • 18 Bravos

Meet our New Oracles

Hey Community!   Hope you all had a happy and healthy holiday season.   To start the new year off with some exciting news, we are happy to announce that @popping, @Dunkman and @Lieux will be joining our Oracle family!  We will also be welcoming @comp...

Melinda_H by Customer Support Agent
  • 10153 Views
  • 108 replies
  • 78 Bravos
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