Hello Community, On November 30, 2023, Canada will be launching a national mental health crisis and suicide prevention number that anyone can access by either dialing or texting 9-8-8. It will be available 24/7 from coast to coast and free of char...
Hi Community, We're excited about the interest in eSIM and thought it would be helpful to share some easy tips before you begin your new eSIM journey! Looking to activate?Simply download the Public Mobile App to get started. When you purchase your ...
Hey there, we wanted to give everyone a heads up that Self Serve and Activation portals will not be available during the following maintenance windows: Nov 14 Sat 12 AM – 8 AM EST Nov 15-16 Sun 8PM – Mon 11 AM EST Nov 18 - 19 Wed 12 AM – Thu 9 A...
Hi everyone, We would like you to take a moment to read this update as our Community is going through some changes. We want to give a big shout-out to a few of our team members who will be leaving our Public Mobile team. A huge thank you goes out t...
We would like to thank everyone for starting some great conversations and encouraging fellow members to seek support and answers on the Community. Special thanks goes to the members listed below for not only providing feedback and support to Com...
We know some of you had concerns about having to bring your own phone to Public Mobile. What happens when I need a new phone? Where do I go? So we are now working with Orchard to offer customers an affordable way to get a new phone and not have t...
The winners of the $200 VISA gift card are @Bigmac | @globalgold | @Gorgon | @pairofdox | @spamgirl Congratulations! We’ll be reaching out to the winners through Private Message. Again, thanks to everyone for participating in the Halloween ...
This means from Saturday at 9 pm to Sunday at 9:00 am EST you won’t be able to do the following: Access your Self-Serve account to make a paymentActivate a SIM cardSwap your SIMChange your phone number or port-in a number Please excus...
Thank you. Thank you very much. We’d like to thank you, this Thanksgiving weekend, for making the Public Mobile Community awesome!
A big thanks to all our Community members! We had a number of system issues in September so the help and support you gave was more important than ever. And a special thanks to the contributors below for providing the most helpful solutions. Kee...
Just to let you know that we are updating our systems this weekend. This means from Saturday at 9:00 pm to Sunday at 10:00 am EST you won’t be able to do the following: Access your Self-Serve account to make a paymentActivate a SIM cardSwap your SI...
Spam text messages are unsolicited and generally unwanted commercial advertisements sent to wireless phones via text or picture/video messaging. Spam messages are not sent by Public Mobile. These fraudulent text messages can entice the recipient to...
Hi Community, Some of you may have received an SMS from us regarding multiple charges on some of our customer’s accounts. Don’t worry - if you didn’t get this message, this means you were only charged once so all is good. For those of you who did...
Starting in October, we will begin moving to a new Voicemail system. The new voicemail system will ensure that you continue to receive reliable service. The voicemail migration will start in October and continue for several months as it will be don...
Hey Community, We know some of you have been experiencing intermittent issues with our service over the last couple of weeks. We feel your pain and are working really hard to get these issues fixed as soon as we can. In the meantime, we are all h...
Big thanks to all our Community members for creating a dependable neighborhood in this Community and making it your own. It wouldn’t be possible without your participation. Congrats to all! Special thanks to the contributors below for submitting...
Great news! Public Mobile SIM cards are now available for order on our website. Even though we are continuing to operate in BETA (which means we’re still testing and working out a few kinks), customers do not have to wait for an exclusive invitation ...
We’re having a few technical difficulties with our online Self Serve. Things are slow today but everything should be back to normal soon.
We would like to thank you for continuing to help out your fellow Community members and for initiating great conversations. Special thanks to the members below for stirring the pot to create vibrant conversations and for submitting great ideas and...
Just to let you know that we are updating our systems this weekend. This means from Saturday at 9:00 pm to Sunday at 8:30 am EST you won’t be able to do the following: Access your Self-Serve account to make a paymentActivate a SIM cardSwap your SIM...
A big thanks to everyone for starting and participating in good discussions and for continuing to help out your fellow Community members. Special thanks also go to the members below for stirring the pot to create lively conversations and for sub...
Due to the high volume of emails received over the past few days, it may take us longer than usual to provide a response this weekend. If you haven’t tried already, we encourage you to use our Community for support. If you need assistance with te...
Still waiting on a SIM card? So sorry but would you believe the dog ate our SIM cards? Actually, the truth is we ran out. But the good news is we found more so you should receive your SIM card by early next week. Thanks for understanding.
Hey Toronto Community-goers! If you've wanted to chat with the Public Mobile team in person, now here's your chance. We're holding a coffee (or Frappuccino) chat at a downtown Starbucks and we'd love it if some of you could join us. It's a perfe...
We want to give a huge shout-out to Cyber for really going above and beyond to help his fellow Community members. He was recently promoted to Town Hero with over 200 Accepted Solutions and almost 400 Bravos! Giving help is key to the success of our C...
Hello everyone, Just a heads up that some of the links on our website are not working. But don’t worry – we’re working hard to fix the problem and will provide an update soon. The good news is the My Account link and Community links are just fin...
Thanks to all of you for joining our Community and making it your own in these past few months. We want to give a special mention to the contributors below for showing awesome support in the Community by giving help, generating discussions and p...
Is your iPhone giving you issues? Basic troubleshooting steps that can resolve most of your issues with your iPhone is to reset the network settings! How do we do that? ->Go to Settings ->Go to General ->Go to Reset ->Choose Reset network setting...
We are updating our systems this weekend. This means from 9 PM Saturday to 7 AM Sunday EST you won’t be able to do the following: Access your Self-Serve account to make a paymentActivate a SIM cardSwap your SIMChange your phone number or port-in a ...
Congrats for yet another successful month that wouldn’t be possible without your participation. Thank you all! We want to give a special shout-out to the contributors who kicked off some really great discussions, shared helpful feedback and went...
