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9-8-8 service is coming to Canada

Hello Community,    On November 30, 2023, Canada will be launching a national mental health crisis and suicide prevention number that anyone can access by either dialing or texting 9-8-8. It will be available 24/7 from coast to coast and free of char...

J_PM by Public Mobile
  • 2603 Views
  • 18 replies
  • 29 Bravos

eSIM Compatibility with Public Mobile

Hi Community,  We're excited about the interest in eSIM and thought it would be helpful to share some easy tips before you begin your new eSIM journey!  Looking to activate?Simply download the Public Mobile App to get started. When you purchase your ...

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J_PM by Public Mobile
  • 19904 Views
  • 110 replies
  • 28 Bravos

Top Contributors - February 2020

Hi Community,   Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all.   We’d like to give a special thanks to all our members wh...

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Silvio_M by Customer Support Agent
  • 4280 Views
  • 49 replies
  • 25 Bravos

[ISSUE RESOLVED] Intermittent Impact to Data Usage

Update as of March 8th at 1:20am:    A technical glitch that occured at around 7PM EST on March 7, 2020 caused intermittent impacts to some customers’ data usage. A temporary fix was put in place which reduced the scope of the impact, however it was ...

Tiana_V by Public Mobile
  • 4557 Views
  • 28 replies
  • 21 Bravos

Dave is making his final curtain call

There are a few days in my career that I will never forget: October 31, 2013, when I was told we had bought Public Mobile and they wanted me to help transition customers to the TELUS network, pending Competition Bureau approval.November 29, 2013, whe...

Dave_M by Retraité / Retired
  • 14154 Views
  • 84 replies
  • 98 Bravos

Thank you to SD08 and stonechucker!

Hey Community,    It is with great sadness that I am announcing today that @SD08 and @stonechucker will be stepping down as Oracles.    These two have made incredible contributions to the Community over the years, and it truly would not be the place ...

Tiana_V by Public Mobile
  • 5643 Views
  • 62 replies
  • 55 Bravos

Top Contributors - January 2020

  Hi Community,   Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all.   We’d like to give a special thanks to all our members wh...

Reward Chart.png Bravos.png Accept as Solution.png
Silvio_M by Customer Support Agent
  • 6223 Views
  • 91 replies
  • 20 Bravos

[BUG RESOLVED]: Incoming texts not received upon return from US

Hey Community,    Some exciting news! We wanted to let you know that our technical team has successfully implemented a fix for a known bug that has been affecting customers who have purchased a US Roaming Add-on where, upon the Add-On expiring, incom...

Tiana_V by Public Mobile
  • 5768 Views
  • 65 replies
  • 41 Bravos

Top Contributors – December 2019

  Hello Community,   We would like to thank everyone for the great conversations and for encouraging fellow members to seek support and answers on the Community. Special thanks to the Community members listed below for supporting other Community mem...

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Andu_S by Customer Support Agent
  • 5832 Views
  • 93 replies
  • 48 Bravos

FLASH SALE! Get your second month FREE when you activate!

Update as of January 3, 2020: This offer is now expired.   This offer is now available for activations on any Public Mobile plan and has been extended until further notice. Please note that the credit will be applied to your account within 30 days. ...

Tiana_V by Public Mobile
  • 18185 Views
  • 259 replies
  • 30 Bravos

FLASH SALE! Get your next 30 days FREE when you activate!

Hey Community,    Effective immediately until December 16th at 11:59PM ET, we are offering your next 30 days free when you activate on a $25/mo plan or higher online OR in-store! This will be applied as an account credit and the offer is available to...

Tiana_V by Public Mobile
  • 9973 Views
  • 98 replies
  • 35 Bravos

Top Contributors - November 2019

  Hello Community, We would like to thank everyone for the great conversations and for encouraging fellow members to seek support and answers on the Community. Special thanks to the Community members listed below for supporting other Community membe...

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Silvio_M by Customer Support Agent
  • 5327 Views
  • 75 replies
  • 42 Bravos

[KNOWN ISSUE] Longer than normal wait times for self serve

Update as of Dec. 4 2:02PM ET:   Earlier today we launched our More is Merrier campaign, which included wide spread communications to our customers as well as taking over the YouTube home page. This resulted in much higher than normal traffic on our...

Tiana_V by Public Mobile
  • 5401 Views
  • 50 replies
  • 36 Bravos

Resolved! Free Gifts for All During our More is Merrier Campaign

  Due to the overwhelming enthusiasm that you all have shown for this give away, we are currently experiencing higher levels of traffic to our self serve portal. Because of this you may experience a long wait time for the page to load (it will come ...

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Tiana_V by Public Mobile
  • 42189 Views
  • 530 replies
  • 205 Bravos

Resolved! CONTEST NOW CLOSED- Win a $100 Amazon gift card with our More is Merrier Community contest!

  Hey Community,    Here at Public Mobile, we love the holiday season. It’s the perfect time of year to spend time with loved ones and share gifts with the people you appreciate. This holiday season, we want to show you how much we appreciate you.  ...

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Tiana_V by Public Mobile
  • 154614 Views
  • 3870 replies
  • 389 Bravos

A Letter from Dave: Looking back on 2019 and our 2020 goals

Hey Community,    As we enter the final month of the year (and decade!) I wanted to take the time to reflect on what a year it’s been. I also wanted to thank you all for another great year. Public Mobile could not be where it is today without you, ou...

Dave_M by Retraité / Retired
  • 16802 Views
  • 171 replies
  • 135 Bravos

[KNOWN ISSUE] Plan cost display error on Self-Serve

Most Recent Update   14:30 ET - November 27, 2019   Hey Community,   We identified an issue with the plan cost amount (including discounts) that is displayed in the Rewards page of Self-Serve affecting customers who are on plans created via the Build...

Tiana_V by Public Mobile
  • 3787 Views
  • 11 replies
  • 19 Bravos

Thank You for Participating in #PublicMobilePDA

Hey Community,    Thank you to everyone who participated in our Positively Public campaign! Through this amazing initiative, we were able to put YOU and what you love in the spotlight this month.    We took your amazing #PublicMobilePDA posts and put...

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Tiana_V by Public Mobile
  • 2656 Views
  • 12 replies
  • 15 Bravos

Activation Portal Enhancements: We’re Looking for Testers!

The application to be a tester is now closed. Thank you to everyone who answered our survey questions. Those who have been selected will be contacted by private message.    Hey Community,    Here at Public Mobile we’re constantly looking for ways to ...

Tiana_V by Public Mobile
  • 3168 Views
  • 23 replies
  • 19 Bravos
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