12-01-2021 09:31 AM - edited 12-09-2021 10:00 PM
[Update]
Thank you for your patience. We’ve received a lot more excitement than expected.
If you have responded “YES” and are waiting for your offers - hang tight, your gifts are on it’s way. Remember, you have until December 31, 2021 to redeem your holiday offers.
Hey Community,
The season of giving has arrived and we’ve got some amazing things to give🎄.
Our holiday rewards are back and we’re giving away free data, free international long distance minutes and more, available until December 31st, 11:59PM EST.
This holiday season we’re excited to share some awesome rewards:
I’m an existing customer; how do I redeem my holiday gifts?
I’m not a customer yet; how do I redeem my holiday gifts?
What else you need to know:
For more information, about More is Merrier please click here
Wishing you a happy and rewarding holiday season - from us, to you!
- The Public Mobile Community Team
12-05-2021 05:33 PM - edited 12-05-2021 05:41 PM
for existing customer; how redeem holiday gifts,
for more info visit here link,
by public mobile manager say
If customers do not receive their SMS offer by mid-month or are unable to redeem because of a specific situation, our agents can help with next steps. However, I would strongly advise customers to wait until mid-December and return if they are still unable to redeem through SMS.
Re: More is Merrier is back! Community (publicmobile.ca)
for now you have to be patience and check it out your SMS and if see 491-1
Reply YES
if don't receive until mid-December then you need to Contact Customer Support Agent by CS_Agent,
Here’s How To Contact Customer Support Agent by CS_Agent,and Submit a Ticket,
Good Luck..
12-05-2021 05:31 PM
just check the plan details for add-on to confirm that bonus has been applied to your account.
Reboot and then use.
12-05-2021 05:27 PM
I see now that the 1Gb data that I purchased recently is in fact in effect now. I see now how it breaks it down - so it means now that a small amount has been used of the recently paid for 1GB date - thanks for your input.. 👍
Name | Data Limit* (MB) | Data Used** (MB) | Remaining Data (MB) | Status |
1GB Add-on | 1024 | 18.597 | 1005.403 | Active |
12-05-2021 05:24 PM
After 15th dec they all should be contacting support agents which will be extra work, Why they need to text and asked for a reply rather they should be applying the promotion to all accounts new and old and get it over with once and for all. No text no reply no confirmation and checking account no tickets. If the promotion IS for every account then just apply to all.
12-05-2021 05:18 PM
for existing customer; how redeem holiday gifts,
not a customer yet visit here link
by public mobile manager say
If customers do not receive their SMS offer by mid-month or are unable to redeem because of a specific situation, our agents can help with next steps. However, I would strongly advise customers to wait until mid-December and return if they are still unable to redeem through SMS.
Re: More is Merrier is back! Community (publicmobile.ca)
for now you have to be patience and check it out your SMS and if see 491-1
Reply YES
if don't receive until mid-December then you need to Contact Customer Support Agent by CS_Agent,
Here’s How To Contact Customer Support Agent by CS_Agent,and Submit a Ticket,
Good Luck..
12-05-2021 05:13 PM
You will receive the text message from public mobile asking that you will free holiday data and 500 minutes long distance free calls. You have to type "yes". It will automatically added in your account
12-05-2021 05:11 PM
611 is only available with T-Mobile. *611 is not available. The toll free is available with both.
Look @Anonymous : even the "VIP" gets a correction.
12-05-2021 05:08 PM
I got everything on two of by accounts already with no problems 🙂
I think today they are sending the text to people who activated in 2019.
If you activated later than 2019, you'll have to wait a little longer.
12-05-2021 05:08 PM
for existing customer; how redeem holiday gifts,
for more info visit here link
by public mobile manager say
If customers do not receive their SMS offer by mid-month or are unable to redeem because of a specific situation, our agents can help with next steps. However, I would strongly advise customers to wait until mid-December and return if they are still unable to redeem through SMS.
Re: More is Merrier is back! Community (publicmobile.ca)
for now you have to be patience if don't receive until mid-December then you need to Contact Customer Support Agent by CS_Agent,
Here’s How To Contact Customer Support Agent by CS_Agent,and Submit a Ticket,
Good Luck..
12-05-2021 05:07 PM - edited 12-05-2021 05:08 PM
@Sparkles00 wrote:I have received the text and replied yes but it’s been almost a week and I haven’t gotten anything yet
@Sparkles00 shouldn't be a week yet, they only started this promo and started sending out text on Dec 1
did you login to My Account and check if you see 2 lines like this on your My Data and Add-ons?
2GB one-time data bonus | 0 / 2048 MB |
500 one-time Int'l LD bonus | 0 / 500 MIN |
In any case, wait till after Dec 15 before you open a ticket with PM for an update
12-05-2021 05:06 PM - edited 12-05-2021 05:07 PM
@hTideGnow wrote:@LitlLdy yes, it is too good to be true but it is REAL 🙂
just wait for your text and reply YES.. then check your My Account. It could take a day or two or even longer, but it will be there (there is some delay but it will be there eventually)
When I received the text I replied YES to the text as soon as I saw it on here that it was legit 😃
12-05-2021 05:05 PM
I have received the text and replied yes but it’s been almost a week and I haven’t gotten anything yet
12-05-2021 05:04 PM - edited 12-05-2021 05:04 PM
@Sparkles00 yes, some got them already
just wait for the text, then reply YES
The time for it to appear on My Account varies, could be quick or up to 2 days
Just in case you still don't get the invite text or not seeing the bonus by Dec 16, then open ticket with PM
12-05-2021 05:03 PM
Yes they are texting it this year but I have rent to actually see it in my account
12-05-2021 05:03 PM
Has anyone received their Holliday 2gb and 500 minutes yet but just texting back yes?
12-05-2021 05:02 PM
@LitlLdy yes, it is too good to be true but it is REAL 🙂
just wait for your text and reply YES.. then check your My Account. It could take a day or two or even longer, but it will be there (there is some delay but it will be there eventually)
12-05-2021 04:57 PM - edited 12-11-2021 06:09 AM
Thank you soo much! I had to sign on here to be sure the text I received was real 😆
Merry Christmas everyone 🎄 💕
To add to this, I never call international so the 500 one-time Int'l LD bonus will go to waste but I can use the data. To bad the minutes weren’t for Canada also.
12-05-2021 04:53 PM
some another customer the say with 1 to 3 days the will post in account
but what i can see the say for existing customer; how redeem holiday gifts,
for more info visit here link
by public mobile manager say
If customers do not receive their SMS offer by mid-month or are unable to redeem because of a specific situation, our agents can help with next steps. However, I would strongly advise customers to wait until mid-December and return if they are still unable to redeem through SMS.
Re: More is Merrier is back! Community (publicmobile.ca)
for now you have to be patience if don't receive until mid-December then you need to Contact Customer Support Agent by CS_Agent,
Here’s How To Contact Customer Support Agent by CS_Agent,and Submit a Ticket,
Good Luck..
12-05-2021 04:49 PM
Just a gentle reminder to be patient for the Holiday bonus to apply to your account. It will be applied eventually! 😁
12-05-2021 04:44 PM
I replied YES on Dec 2.. so will be patient and wait until after Dec 15 to see if it is applied.
12-05-2021 04:40 PM
@afolden how long you have replied YES to the bonus? It could time some time for it to appear on your My Account. Some said 24 hours but some said longer
12-05-2021 04:39 PM
No.. I only see the original 1GB data that since has almost all been used up:
Data & Add-Ons Amount Used
1GB Add-on 18.597 / 1024 MB
12-05-2021 04:36 PM
@darlicious wrote:611 is fully accessible from the US and I imagine that 4911 is a derivative short code.
Good to know.
12-05-2021 04:35 PM - edited 12-05-2021 04:37 PM
@afolden wrote:The $15 addition to account was taken off my credit card, and also my Public Mobile account shows the $15 taken out of the acct:
Nov 21, 2021 1GB Add-on/Données 1 Go $15.00 $0.00 Nov 21, 2021 Credit/Visa Debit TopUp-Réapprov crédit/Visa Débit $15.00 $15.00
@afolden Then the 1GB data add-on should be available in your account. Do you not see under My Data/Add-ons on the overview page?
Edit: Also there's a possibility that you may have already used it up since it was purchased on Nov. 21st?
12-05-2021 04:33 PM
The $15 addition to account was taken off my credit card, and also my Public Mobile account shows the $15 taken out of the acct:
Nov 21, 2021 | 1GB Add-on/Données 1 Go | $15.00 | $0.00 | |
Nov 21, 2021 | Credit/Visa Debit TopUp-Réapprov crédit/Visa Débit | $15.00 | $15.00 |
12-05-2021 04:27 PM
@afolden wrote:On Nov 21st I paid $15 for an additional 1GB of Data, plus since then Public Mobile has sent me a text stating I have been given a free gift of 2GB data. But to date do not see even the 1GB data addition I paid for, or the 2GB gift. Why not? What do I have to do to get these to show up on my account?
@afolden For your Nov. 21st purchase, did you follow the two steps involved in buying add-ons? First add funds and then back to add-ons page to actually purchase the add-on. If you still see the $15 credit in your account balance then the second step was not taken in which case it might be better for you to leave that there to go towards your renewal payment as PM is giving out their holiday data/mins to all customers.
Unfortunately, it might mean you won't get those gifts immediately as there are delays for some who have responded to the text and days later are still waiting for them to be added to their account. However, you will eventually get those gifts and just need some patience for now.
If you need the data urgently, then just complete the second step of adding the data add-on in your self serve account.
12-05-2021 04:25 PM
@VictorTO From what I hear, It may take up to 48 hours or in some cases, up to 1 week for the Holiday bonus to process.
12-05-2021 04:23 PM
Lol....maybe oranges are better than Apples!🤣🤣🤣
12-05-2021 04:22 PM
Did you only add $15 to your account? When purchasing add ons you must add the funds first then select, confirm and submit your purchase.
The 2GB bonus holiday gift will be added to your account eventually.....or If it isn't by December 15th you will have to contact customer support to have it added. The roll out for the "More is Merrier" campaign isn't exactly going as pm planned.
12-05-2021 04:16 PM
On Nov 21st I paid $15 for an additional 1GB of Data, plus since then Public Mobile has sent me a text stating I have been given a free gift of 2GB data. But to date do not see even the 1GB data addition I paid for, or the 2GB gift. Why not? What do I have to do to get these to show up on my account?