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[Update] More is Merrier is back!

Jade_S
Public Mobile
Public Mobile

[Update]

 

Thank you for your patience. We’ve received a lot more excitement than expected.

If you have responded “YES” and are waiting for your offers - hang tight, your gifts are on it’s way. Remember, you have until December 31, 2021 to redeem your holiday offers. 

 

Jade_S_1-1638369480710.png

 

Hey Community,

 

The season of giving has arrived and we’ve got some amazing things to give🎄.

 

Our holiday rewards are back and we’re giving away free data, free international long distance minutes and more, available until December 31st, 11:59PM EST

 

This holiday season we’re excited to share some awesome rewards:

 

  • Connect more with 2GB of free data
  • Chat more with 500 free international minutes
  • Share more by referring a friend and receive a bonus one-time $30 credit

 

I’m an existing customer; how do I redeem my holiday gifts?

  1. Between December 1st - 15th, we’ll send you a text message with your holiday gifts. 
  2. To redeem them, just reply “YES” and your free data and international minutes will be automatically applied to your account. 

I’m not a customer yet; how do I redeem my holiday gifts?

  • No problem! All you have to do is buy a SIM card and activate before December 31st.  
  • These gifts will be automatically added to your account within a week, and we’ll send you a SMS to let you know.

 

What else you need to know:

  • Add-on offers are available for all new and existing customers from December 1st 9:00AM ET to December 31st 2021 11:59PM ET
  • Limit of one 2GB data add-on and one 500 min international calling add-on per customer. Add-ons are one-time only and will remain on your account until fully used 
  • $30 referral bonus is redeemable only once per customer. 
    • Customer must refer a friend between Dec 1-31st using their unique referral code
    • Friend must activate before Dec 31st 11:59PM EST
    • Customer will receive a $5 bill credit/month for 6 months, for a total of $30 as long as the referred friend stays with us
  • International calling covers the following countries: Canada, United States, China, France, Germany, Greece, Hong Kong, India, Italy, South Korea, Malaysia, Mexico, Poland, Portugal, Puerto Rico, Singapore, Spain, Thailand, United Kingdom, and Venezuela

 

For more information, about More is Merrier please click here 

 

Wishing you a happy and rewarding holiday season - from us, to you!

 

- The Public Mobile Community Team

2,085 REPLIES 2,085

 


@Edsport wrote:

Hi, i shut down my phone at night time and i didn't get a text about free gifts. I'm wondering if you can send the text again?


@Edsport   no worry, not everyone getting it at the same time.  PM is breaking it into batches.  Just wait, you will get yours before Dec 15

 

and you won't miss any text  because you turn off the phone at night.  All SMS  text will retry for 5 days before it gives up

@AlvinW 

 

We will be deploying SMS notifications through until next week. For customers who have not received the SMS offer as of yet. 

 

I would advise you to reach out to a CSA, letting them know you will not be in country until the New Year. 

 

Thanks, 

Jade

If customers do not receive their SMS offer by mid-month or are unable to redeem because of a specific situation, our agents can help with next steps. However, I would strongly advise customers to wait until mid-December and return if they are still unable to redeem through SMS.

@Jade_S  Thanks for clarifying!!!

ottawa
Model Citizen / Citoyen Modèle

The Add-On is always tapped only after your monthly allotment is exhausted. So the 250MB first, then the Add-On.

CountyDownIeUk
Model Citizen / Citoyen Modèle

@AlvinW wrote:

@CountyDownIeUk 

@z10user4 

@darlicious 

 

Thanks all for your efforts here!

 

Just hope PM will open up an option like previous years, we can add those holiday rewards for $0 under plan add on; or someone from PM can apply those rewards to my account. 

Thank you very much!


You are welcome. As usual the members here can forecast the issues....and did with this new method to collect. While PM may have seen a better option to give them to MORE customers to improve retention (as many in the past had no idea of the offer as it was discovered here only) they have now hit some roadblocks with the texting option which will definitely lead to some bitterness if you cannot receive them vs last year that some would have no bitterness because they were not aware of the offer. But I agree....the old way was, in a way, much better because it was easier for most to access their My Account vs their SIM card. 

murpharator
Good Citizen / Bon Citoyen

the deal is for december only right ?

ottawa
Model Citizen / Citoyen Modèle

I assume the previous "go to our site and 'buy' a specific $0 add-on" was too challenging for a lot of customers. Either because it was complicated, or because their only device was a smartphone and PM's site is woefully inadequate for mobile viewing. So "just reply to the text" is going to be easier for 99% of the customers (including my referrees discussed upthread, if they were on PM network in December, and including me for that matter, as all those friends I had to talk through the old method should need no handholding other than being assured to reply to the text).

 

Koodos [ 😉 ] to PM for finding as always an alternative method for some customers who aren't able to use their method.

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