Upcoming Changes to our Old Rewards Program

[J_PM]

Hey Community,

We have an important announcement to share with our subscribers who are currently enrolled in our old Rewards program.

We’re making changes to our rewards program and are sharing how these changes impact some of our subscribers. Starting in May, we’ll be retiring our old Rewards program and moving all subscribers to our Public Points™ program. 

We launched the Public Points™ program in January 2022 to provide our subscribers with more ways to earn and spend rewards, with greater flexibility. As part of our commitment to continuously evolve our products and services, it's time to retire our old Rewards program and shift our focus on enhancing our Points program.

To show our appreciation for your continued loyalty, subscribers on our old Rewards program will receive a special thank you. We'll send you a text message when it has been added to your account by March 31st. 

We’re excited to continue providing you, our valued subscribers, more opportunities to earn and spend rewards with Public Points™ moving forward.

To learn more about your move to Public Points, check out our FAQ here.

The Public Mobile Team

[ATHENS]

You may be complaining to deaf ears— as a matter of fact we all are. 

[ATHENS]

I will add Bell to the mix - I was able to negotiate a very good deal with them. However it was because we already have a land line , TV, and of course Fibe internet. The Bell agent juggled things around and after all the confusing maneuvering of discounts for this and that the end result was that my package only increased by $15 and it now includes my mobile plan with 5G 120gb data . Makes me think that maybe we were overpaying for services in the past .

[ATHENS]

Well said!  Also I’m sorry if I got you confused with other members and I wish you good luck with your new mobile plans. As far as phone service is concerned I do believe all carriers do provide good coverage etc. 

[Bester30]

I have to agree 15 points is a joke

[Patrick_PM]

I agree … you can do better but you need to open a ticket and negotiate. It’s possible to get more than a one-time 15 points.

Dealing with Public Mobile is starting to feel like a lot like working with Rogers where you have to negotiate for better discounts

[dabr]

@Patrick_PM    Not sure many would consider an one time credit of 15 points ($15) as a really serious win back offer...  At best, it's rather lame.  At worst, it's sort of insulting.

[Patrick_PM]

Not sure if this has been posted here but just came across this article:

https://www.iphoneincanada.ca/2024/04/19/public-mobile-lure-back-ex-customers/

At this point, I don't think Public Mobile will back off their plans to decommission the legacy rewards program.

You may however be able to negotiate temporary discount for a few months. 

[hTideGnow]

HI @SeniorCitizen 

we will meet again, again in this community

when you are have enough of the bad service from that new carrier and ready to come back and have question about porting back in, remember to post your message here.  In case you have a new name, just refer back to your name @SeniorCitizen  so we know it is you. 

[SeniorCitizen]

@J_PM 

Hopefully this is my last post. 

Because Telus has betrayed my family and many other customers  I will phase out all 3 of my PM accounts when the amount I have to pay is more that what I can buy from the competition be it a VOIP line or a Mobile line. 

YOU have personally blocked one of my legitimate Community accounts that is linked to a PM mobile account. And when contacting a CSA I have been referred to you and the situation only goes in another PM Merry Go Around. 

I verify my account monthly, on the renewal date and am continually shorted $1 referral rewards. I bring this to the attention of your CSA's and just get a run around.  

What can I say....you haven't built up customers that trust the product. 

[fixin1]

@EdN - I dunno. Just speedy for us and unlimited data at reduced speeds available on 5G.

[hTideGnow]

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@eyes wrote:

It seems that when I switched to the point system not all my rewards were converted. Didn’t get the $2 auto payment converted or helping others $2 — cut and pasting what they gave me —

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HI @eyes 

you just made the migration on April 24.  The $2 Community rewards was before that, it was credited to your account as Available funds 2 weeks ago when you were still on the old rewards system

for friend referrals,  how many you expect to get ?  this is something you need to check with Public Mobile agent

[eyes]

It seems that when I switched to the point system not all my rewards were converted. Didn’t get the $2 auto payment converted or helping others $2 — cut and pasting what they gave me —

[RetiredGuy1]

@Chalupa_Batman 

I haven’t lowered my plan so I have no skin in the game but my heart is with you on your complaint/challenge via the CCTS. My head, however, believes the Good Ship Integrity sailed away from Public Mobile about 7 weeks ago and so I’d be surprised if they did an about-face by reinstating your bonus data. 

[MintBerry]

Someone was asking for updates from those with complaints:

PM didn't respond to the rejection of the objection and I just got an email from CCTS they've decided to move my case to the next stage and a complaints resolution officer will be in touch shortly.

I don't think lack of updates is that a bunch of us are getting defeats, it's because PM is not working with CCTS and everything is being pushed to the next stage and PM is given more time to delay/not respond.  

[EdN]

My home cable Internet is 100 mbps and I rarely have buffering issues (iptv, computer, Wi-Fi, VoIP)

What do folks do on their phones that require 250mbps?

[Chalupa_Batman]

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@G_Pomzz wrote:

@Chalupa_Batman  you definitely have a legal argument. It's all in the wording of PM's statement. When you go to court you will definitely win. PM will have to give you the 240 GB. And to anyone else who changed to a lower priced plan. And your legal fees shouldn't be more than about $5,000 🤣🤣

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I think you may be confused about the process. Filing a claim with the CCTS doesn't cost anything. No lawyers or legal fees required.

[G_Pomzz]

@Chalupa_Batman  you definitely have a legal argument. It's all in the wording of PM's statement. When you go to court you will definitely win. PM will have to give you the 240 GB. And to anyone else who changed to a lower priced plan. And your legal fees shouldn't be more than about $5,000 🤣🤣

[fixin1]

@EdN - 5G is 250mbps, good for home internet for cheaper than Telus rural internet. Canada-US plans have no unlimited 512kbps data but Canada wide 5G plans do.

4G has 100mbps, good for vans and grandparents on Facebook. No unlimited data for 4G LTE plans here. So data will stop once you reach the limit of your plan + add ons.

[EdN]

$5 more for an extra 30GB you don't need is not a bargain, and i wonder what benefit 5G has over 4G (4G is plenty fast)

[hTideGnow]

HI @Chalupa_Batman i think including the 150 days bonus in the  the complaint is not necessary.  PM has clearly said the condition for the bonus.  Bonus is bonus, those Government agency has no say and won't do much just because PM's marketing department is not doing a good jo.  LoL

[EdN]

I'm not interested in the fails (been there done that). I want to hear about the successful complaints, what the CCTS did, what Public Mobile did.

[Chalupa_Batman]

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@ShawnC13 wrote:

@Chalupa_Batman , I am trying to figure this out.  You knew you would lose the data if you went to a lower plan, switch to a lower plan and are surprised/mad the data is gone?

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Hey @ShawnC13 

I am not surprised or mad. 🙂 And yes, I knew, according to their forum information, I would lose the data. That sir, isn't the point. The point is they are extorting everyone to pay the equivalent of the plan they had at the time the "gift" was given or higher to keep the "loyalty" data. If customers lower the plan in value, they lose the "gift" they were given. I'm not sure they can legally do that. Hence the reason I'm asking the CCTS to look into this. 

Public Mobile, gave me 240GB of data for my "continued loyalty" to their company, not because of the plan I was on, but my loyalty. Since my account is still active, my loyalty continues. Telling me I have to pay the same amount or more is no longer in line with their "Loyalty" text. It's now about financial gain. I believe the CCTS may have concern with that. 

I hope this helps clear things up. 🙂 

[hTideGnow]

HI @EdN 

check back, there were some confirmed rejected cases and cases closed.  I don't think too many are willing to come back confirm defeated.

[EdN]

Anyone care to comment on their success with their CCTS complaint?  What did Public Mobile respond with?  Are they backing down on the migration or did they buy you out?

[El_Gato]

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@kb_mv wrote:

I see the $29 plan is back up to 20GB, 4G.

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Yes but so close ---just $5 more to the $34 50GB 5G plan ------

[ATHENS]

Just in case we forgot the earlier reply to a common question that seems to be repeating itself. Will cut and paste below.

No, you won’t lose any leftover rewards from the old program. Any credits earned up to May 2024 will remain on your account and be applied to your future bills.

[ATHENS]

Don’t get mad now but it appears- at least to me - that you feel that your know so much better than PM marketing team. Who knows maybe you do know better and they should hire you.  Ha ha 😆 

[SeniorCitizen]

Well super sleuth. 
1. Am I @Wolfcore ……no.  
2. Not interested in following your saga. 
3. This thread has gone totally off course with the hope of an abundant amount of non relevant posts to gain community points.
4. Suggest to close this thread. 
5. Posts of protest and customer dissatisfaction should be directed to the messenger, PM and Telus.