Upcoming Changes to our Old Rewards Program

[J_PM]

Hey Community,

We have an important announcement to share with our subscribers who are currently enrolled in our old Rewards program.

We’re making changes to our rewards program and are sharing how these changes impact some of our subscribers. Starting in May, we’ll be retiring our old Rewards program and moving all subscribers to our Public Points™ program. 

We launched the Public Points™ program in January 2022 to provide our subscribers with more ways to earn and spend rewards, with greater flexibility. As part of our commitment to continuously evolve our products and services, it's time to retire our old Rewards program and shift our focus on enhancing our Points program.

To show our appreciation for your continued loyalty, subscribers on our old Rewards program will receive a special thank you. We'll send you a text message when it has been added to your account by March 31st. 

We’re excited to continue providing you, our valued subscribers, more opportunities to earn and spend rewards with Public Points™ moving forward.

To learn more about your move to Public Points, check out our FAQ here.

The Public Mobile Team

[Wolfcore]

I did not say that it's "illegal", not even close. Please go back and read what I wrote. I even asked the question of whether or not it's against the rules, and said if it wasn't, then I believe that it should be. You're also wrong about what I'm referring to, I'm not talking about "managing accounts", I'm talking about secretly posting under two community usernames while being the same person, or more specifically, using those two accounts to interact within the same conversations. I was just stating how problematic that is, because for one, I don't believe there's any good reason why anybody should be doing that period, but also, it allows for the rewards system to be cheated and abused.

[El_Gato]

---

@Michael6666 wrote:

Well that's it! My last managed account is ported. So two old referrals remain until I convert them as well.. 

Goodbye beautiful community! 

---

Hi - I'm a bit confused when you say that you manage  multiple accounts - we have only 2 PM accounts but each has a separate email and I think must have a separate credit card. -- Also another member wolfcore posted that it's illegal to have 2 accounts on the same home network. I of course don't believe that but he did post something to that effect.

[El_Gato]

---

@fixin1 wrote:

@El_Gato - Bell prepaid does not compare to the tier three of the big three prepaid providers - Public Mobile, Lucky Mobile & Chatr Wireless.

Public has for $40 75GB while bell has it for $60/month (Not including bonus data)

Oh and forgot to say that PM is at 5G 250mbps speeds compared to the 150mbps of the LTE / 4G plan on bell.

---

Thank you - Wasn't aware that PM  at 250 Mbps is that much faster then Bell's 150 Mbps - So just maybe PM plans are best.

[fixin1]

@El_Gato - Bell prepaid does not compare to the tier three of the big three prepaid providers - Public Mobile, Lucky Mobile & Chatr Wireless.

Public has for $40 75GB while bell has it for $60/month (Not including bonus data)

Oh and forgot to say that PM is at 5G 250mbps speeds compared to the 150mbps of the LTE / 4G plan on bell.

[El_Gato]

---

@hTideGnow wrote:

---

@ATHENS wrote:

CS agent may have given me wrong information but I think one should proceed with caution and confirm with CS before changing plans-  Cut and pasting CS reply to my question of switching plans >>>>>>>>>If you change your plan, regardless if it upgrade (higher value) or downgrade (lower value) you will lose the bonus data acorded for the  switch to Public Points program.

---

HI @ATHENS 

confusing.  FAQ clearly said downgrade only

---

Are you sure - don't want to make a mistake because of advise that I will regret later. 

[El_Gato]

---

@Dbray43 wrote:

With the change in rewards and asking us to accept huge increases monthly due to broken promises, we have moved both of our long term accounts today away from pm to a company using the same tower network at a price very close to what we paid pm before the increase.  Perhaps we will be back again.. but with no loyalty to long term customers, the only thing Telus and pm will understand is a vote via our wallet.   Wish you all the best.   Goodbye! 

---

Bell prepaid?

[fixin1]

@Dbray43 - I didn't know that at all. No Name's fine print said that no MMS. But their FAQ changed from the $0.50 MMS charge to having no word of that at all.

[EdN]

PUBLIC MOBILE SURVEY: Is there anything else that you would like to share with us about your experience with Public Mobile?

Here's a former customer's response to the survey regarding their departure from Public Mobile 

"Public Mobile thought removing $84 a year worth of legacy rewards was a good idea and replace with only $10. Now, Public Mobile has lost $408 a year from my one account (ported out) and $240 from my other account (lowered plan). Removing $74 worth of credits lost you $648. Was it worth it?"

Page 3

https://forums.redflagdeals.com/public-mobile-winback-get-15-points-coming-back-public-mobile-lol-26...

[mojorising]

---

@eyes wrote:

---

@mojorising wrote:

LOL So my post was deleted. To whoever deleted it, please do me a favor and delete my profile while you're at it. I requested this to a CS Agent and the response was "we can't". If you can delete posts, you can delete a profile.

Simple.

Please and thank you.

---

I know that it's frustrating BUT Yup they can't or just won't delete community profiles - many of us had to set up new profiles during the switch to their EverSafe security system. At the start of their switch sometimes each time you tried to connect another community account was created -- that in turn led to problems and accusations of having multiple accounts. Since the community accounts are tied to our plans it beyond me as to why they don't delete accounts that are no longer associated with paid active plans.. 

---

I guess for those of us who have moved on have to be in PM purgatory as punishment for doing so.

[fixin1]

@mojorising - Look here to see if the automod rejections did the job: https://productioncommunity.publicmobile.ca/t5/premod/moderationitemspage/tab/rejected

[eyes]

---

@mojorising wrote:

LOL So my post was deleted. To whoever deleted it, please do me a favor and delete my profile while you're at it. I requested this to a CS Agent and the response was "we can't". If you can delete posts, you can delete a profile.

Simple.

Please and thank you.

---

I know that it's frustrating BUT Yup they can't or just won't delete community profiles - many of us had to set up new profiles during the switch to their EverSafe security system. At the start of their switch sometimes each time you tried to connect another community account was created -- that in turn led to problems and accusations of having multiple accounts. Since the community accounts are tied to our plans it beyond me as to why they don't delete accounts that are no longer associated with paid active plans.. 

[mojorising]

LOL So my post was deleted. To whoever deleted it, please do me a favor and delete my profile while you're at it. I requested this to a CS Agent and the response was "we can't". If you can delete posts, you can delete a profile.

Simple.

Please and thank you.

[EdN]

Good one 👍🏻 TFF 🤣

[eyes]

No … no …. No. Don’t know what I did wrong …… just logged in to my account that’s in stand by mode and  noticed that it is now on the point system  For some some  strange reason additional points have been added to my balance but my bonus data disappeared. I hope that my recent communication with CS wasn’t misunderstood- am contacting them again to hopefully reverse back to rewards.

PS.  Not possible and pointless to go back to the reward system. My account being switched to the point system was my fault in not giving a clear answer to CS  — oh well no more reason to be posting on this thread.  

[eyes]

Hi - is the following the post in question?

I’m just saying to take caution before switching plans. It wouldn’t hurt to just ask and confirm before regretting losing data. 

[RetiredGuy1]

Points: the revised loyalty program. Theses are the experiences of the mothership Telus. Its over-night mission: to expel old accounts; to weed out old clients and old subscriptions; to boldly destroy a subsidiary like no parent company has done before!

Model Citizen (MC) RetiredGuy’s log, Star date 2024.4.21 The unthinkable has happened. We’re days away from the forced migration to the points program with no indication of any compromise in sight.

——————————————————————————————————————————————————————

Oracle: MC RetiredGuy, I’m receiving a signal from Admiral Entwistle from Telus Command

MC RetiredGuy: Put it in the Community Forum

Admiral Entwistle: MC RetiredGuy, we’re receiving reports of an uprising from the legacy rewards faction of the Public Mobilians. Can you confirm?

MC RetiredGuy: Yes Admiral. Some have left the Public Mobile universe, others are threatening to do so, and others are filing formal complaints with the United Federation of Telecoms.

Admiral Entwistle: I see. I assume this is over our Prime Directive to force migration to the points program. What are your recommendations for remedial action?

MC RetiredGuy: Well sir, our intel indicates the impact is too great all at once. Using 5+ year PM subscribers for example, they’re losing $60 a year in loyalty rewards and replaced with only 10 points ($10).  Perhaps a more gradual transition would provide a fairer outcome. If compensation for loyalty was incremently increased for 5 years, why not incrementally decrease it over the same time frame?

Admiral Entwistle: Could you articulate what you mean?

MC RetiredGuy: A 5+ year subscriber would receive 60, 48, 36, 24, and then the currently-proposed 10 points over the next 5 anniversary dates respectively. This would accumulate to a total of 178 points instead of 50 over the next 5 years. While this would cost Telus Command more money, it would also increase the likelihood of retaining customers. Of course, the cost to Telus Command would be less for those currently receiving between $2-$4 in monthly loyalty rewards.

Admiral Entwistle: Thank you MC RetiredGuy. So we still achieve our Prime Directive but with a gradual approach instead. We will take it under consideration. 

[will13am]

---

@Handy1 wrote:

I’m voting with wallet first , principle second and thirdly with pride . Pretty sure the grass is greener across the road anyways . Not like I’d have anything else to lose here other then snarky comments

---

You still have a ton of referrals or have they already left the building?  Anyway, I will miss you too when you are gone.  

[Dbray43]

Your statements are not totally right on no name.   We switched 2 lines over today and MMS is included.  LTE speeds on all plans.  But you are right.. no wifi calling or roaming which is fine for most people.   

[Dbray43]

With the change in rewards and asking us to accept huge increases monthly due to broken promises, we have moved both of our long term accounts today away from pm to a company using the same tower network at a price very close to what we paid pm before the increase.  Perhaps we will be back again.. but with no loyalty to long term customers, the only thing Telus and pm will understand is a vote via our wallet.   Wish you all the best.   Goodbye! 

[Camera4617]

Another line moved.. Couple more to go.. Thank you PM again. You'll lose now 35$ per line that I moved.. 

[beva-Hu]

In the text message you didn't say that if I switch to a lower value plan, my bonus data will be removed, now they are gone, I thought I could make this as compensation ,as everyone know when switch to points reward, the rewards funds are lower, that is why old reward program holder likes to opt out. 

[Michael6666]

Well that's it! My last managed account is ported. So two old referrals remain until I convert them as well.. 

Goodbye beautiful community! 

[RetiredGuy1]

@ShawnC13  Good to know and should be reassuring for everybody. As community rewards result in a monetary benefit for recipients, it would be essential for PM to have internal controls in place to maintain integrity.

@Luddite  At one time I was an internal auditor and we had a variation of that saying too: “In God we trust, all others we audit”

[ShawnC13]

@Wolfcore many have tried having the system and they do get caught as it becomes quite obvious what is going on

[HALIMACS]

🤣🤣

[RetiredGuy1]

[dabr]

@Wolfcore   AFAIA, Oracles do try to keep a watch for some of these things but I don't believe they're required to do so under their oracle duties and I can imagine it becomes really difficult to police if one or more person keep creating new usernames to game or spam here.

[HALIMACS]

Yes @dabr , I understand what you’re writing.

I didn’t intend my initial response to you (where you pointed out that Athens responded to me to something I responded to eyes about) to be taken otherwise.

[dabr]

@HALIMACS    Like I said earlier, I don't have a problem with someone having more than one community username and even posting separately as long as they're not pretending otherwise.  However, I can see it being  a problem when someone is making repetitive (same/similar) posts under their other usernames for obvious reasons.