Upcoming Changes to our Old Rewards Program

[J_PM]

Hey Community,

We have an important announcement to share with our subscribers who are currently enrolled in our old Rewards program.

We’re making changes to our rewards program and are sharing how these changes impact some of our subscribers. Starting in May, we’ll be retiring our old Rewards program and moving all subscribers to our Public Points™ program. 

We launched the Public Points™ program in January 2022 to provide our subscribers with more ways to earn and spend rewards, with greater flexibility. As part of our commitment to continuously evolve our products and services, it's time to retire our old Rewards program and shift our focus on enhancing our Points program.

To show our appreciation for your continued loyalty, subscribers on our old Rewards program will receive a special thank you. We'll send you a text message when it has been added to your account by March 31st. 

We’re excited to continue providing you, our valued subscribers, more opportunities to earn and spend rewards with Public Points™ moving forward.

To learn more about your move to Public Points, check out our FAQ here.

The Public Mobile Team

[Wolfcore]

You could message them all manually, but fair enough, thanks for the explanation.

[Wolfcore]

Or, what's more likely, is that they reprimanded that CS Agent, and informed all of their CS Agents that they should not be doing that moving forward. They were probably flooded with similar requests after that post, where that post was used as reference. To say that person is lying is a bit unfounded, and I'd say leaning more towards shill-sounding (defending based on assumption, and without evidence). That person isn't just some random new account, it's a person who's been on RFD for years, with thousands of posts and upvotes.

[hTideGnow]

thanks God the spam and junk filter is working again.  Just too many repeat posts here

[ShawnC13]

@Wolfcore, if there are a lot of posts that reply to the post that is removed that is what happens.  I can leave a message for the one post that is moved but it won't do that for all of the replies that are downline from the original post.

[ShawnC13]

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@RetiredGuy1 wrote:

Posted on behalf of @Wolfcore 

There have been a couple that were posted in this thread, but I'm not going to go read 4k+ messages to find them. I do have one on hand though, from redflag:

https://forums.redflagdeals.com/public-mobile-retiring-their-old-rewards-program-may-2024-2679876/5/...

I messaged the CS_Agent and politely asked if they could do anything. The goal of the migration is to have everyone under one rewards system he said. I explained I will be losing $6-7 a month because of this ($2 autopay, $5 loyalty).

After some back and forth was able to get him to apply 500 intl minutes and 2 months of bill credits ($15 x 2). Will help to soften the blow for 6 months once the points start to kick in to offset the loss. Will see what happens after that. It does not hurt to ask. Told him I didn't want or care about the data bonus gift, preferred extra minutes and bill credits instead. Not sure if the data will still be included regardless.

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@RetiredGuy1 @Wolfcore, I read that early on in the RFD thread but I really don't think that happened.  If it did there were would be a lot more posts like that every time someone got that CSA.  I believe that post was made within days of the announcement and 5.5 weeks later we don't hear more about it really makes me doubt that it did happen.

[ily]

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@Wolfcore wrote:

Every time I try and respond to you, it's being "auto-deleted", and removed as "spam". I'll DM you instead, and maybe you can try posting it here.

Edit: DM sent.

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Here's the link: https://forums.redflagdeals.com/public-mobile-retiring-their-old-rewards-program-may-2024-2679876/5/...

Let's see if it survives.

[HALIMACS]

If the following is of any help, it’s been suggested by some over the years as possible causes to posts being relegated to the unmoderated wasteland:

1. wording resembling profanity, advertising or services.
2. incorrect URL’s or the wrong format, such as starting with http:/.
3. text similar to an HTML or elements of it...etc...
4. any wording that could be misinterpreted as an advertisement
5. spelling mistakes or issues related to spelling
6. avoiding long sequences of text by creating more paragraphs 

[RetiredGuy1]

Oops, my bad as I missed that in my cut-and-paste action. Here it is:

But yeah, there have been a bunch of people reporting stuff like this. It's the luck of the draw really (as it is with most customer support in general). If your agent is in a good mood, sometimes you get lucky.

I've done this with Rogers hundreds of times over the years. You'll talk to somebody who says "sorry, nothing we can do for you", and then immediately after that, you speak to somebody else, and they offer you the world. Sometimes switching up your approach/wording helps too.

[Wolfcore]

He seems to pick and choose who to give a reason to though (unless somebody else just so happens to be deleting messages at the same time as him). For example, he'll delete 20 messages, but only reply to one person saying something like "your message has been moved due to x reason". The other 19 don't get an explanation. But yeah, better than nothing I suppose. If somebody else is deleting the others, then disregard this lol

[Wolfcore]

If this stays up, it means my account is being targeted personally for some reason, or the last little blurb that @RetiredGuy1 didn't include, was triggering the system. Which would be odd, considering it was just a generic statement.

Edit: trying to include the last blurb in this message, to see what happens:

But yeah, there have been a bunch of people reporting stuff like this. It's the luck of the draw really (as it is with most customer support in general). If your agent is in a good mood, sometimes you get lucky.

I've done this with Rogers hundreds of times over the years. You'll talk to somebody who says "sorry, nothing we can do for you", and then immediately after that, you speak to somebody else, and they offer you the world. Sometimes switching up your approach/wording helps too.

[RetiredGuy1]

Posted on behalf of @Wolfcore 

There have been a couple that were posted in this thread, but I'm not going to go read 4k+ messages to find them. I do have one on hand though, from redflag:

https://forums.redflagdeals.com/public-mobile-retiring-their-old-rewards-program-may-2024-2679876/5/...

I messaged the CS_Agent and politely asked if they could do anything. The goal of the migration is to have everyone under one rewards system he said. I explained I will be losing $6-7 a month because of this ($2 autopay, $5 loyalty).

After some back and forth was able to get him to apply 500 intl minutes and 2 months of bill credits ($15 x 2). Will help to soften the blow for 6 months once the points start to kick in to offset the loss. Will see what happens after that. It does not hurt to ask. Told him I didn't want or care about the data bonus gift, preferred extra minutes and bill credits instead. Not sure if the data will still be included regardless.

[Wolfcore]

Every time I try and respond to you, it's being "auto-deleted", and removed as "spam". I'll DM you instead, and maybe you can try posting it here.

Edit: DM sent.

[Wolfcore]

Nothing is coincidental. There's either an algorithm to detect something, or there isn't. If a feature just randomly works sometimes, and then randomly stops working, and has been doing this for years, you either have incompetent programmers, or you're lying. But it also wouldn't randomly only apply to certain users and certain posts. If they have incompetent people running this thing, then fair enough, but it's definitely very suspicious, and wouldn't make sense to be operating this way from a programming standpoint. Thanks for the info anyway, appreciate it.

[kb_mv]

@Wolfcore It is coincidental. It happens to me in waves. One day I am posting something generic and it disappears. After a few deleted posts I usually give up and the next day everything is fine. Search disappearing posts on here. It isn't targeted at you. Here are some of my rejected items:

 

[Wolfcore]

I've been in this thread for what, 5 weeks? This hasn't happened once to me. 200+ posts. Now all of a sudden it does? Very coincidental.

[kb_mv]

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@Wolfcore wrote:

Hmm, just posted a message and it was auto-deleted? That's new. Maybe they're not allowing certain links now, or banning certain keywords? Interesting

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@Wolfcore Your repost was deleted after I had a chance to read it. This has happened to me on and off over the years. There is no rhyme or reason for it. You can see your deleted posts at the link below:

https://productioncommunity.publicmobile.ca/t5/premod/moderationitemspage/tab/rejected 

[joe77]

Both CS agents were respectful in their replies, just couldn't change my sub to the $24 plan because, in one case, the system didn't allow it...  and in the second, it was only for new subs.  

One of them did offer to help me change my plan from my old $34 40gb plan to the new $34 50gb plan... LOL 

I'm also on the $15 plan now and just burning up old data I've had for years.

[Wolfcore]

Hmm, message auto-deleted again, even without the link now. This is very interesting. Either this thread is being live-monitored heavily, or they're banning certain keywords.

[Wolfcore]

Hmm, just posted a message and it was auto-deleted? That's new. Maybe they're not allowing certain links now, or banning certain keywords? Interesting

[eyes]

Strange —- In my experience CS. Agents have always been very obliging. A few months ago I asked if I could get the very expired 5G Black Friday deal and right away got it. HOWEVER  because of the subject announcement I let it go and downgraded to the cheapy , snail paced $15 3G plan that I may let die a natural death unless they reverse or made to reverse the planned switch to the point system. 

[kb_mv]

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@NoseyNick1 wrote:

Another really obscure option to investigate for those looking to abandon the sinking ship...

Anyone ever heard of https://rasamobile.com/plans.php ? Almost GLOBAL coverage at similar prices to everyone else? Any good? What's the catch? Seems you need to use a special app for your voice calls?

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@NoseyNick1 Looks like a VOIP provider using their app. Other than the 1GB/$15 plan (plus $.05/MB over) the others are way more expensive (3GB/$35, 5GB/$65) plus if you want a local Canadian number it's another $10/month (turns the $15 plan into 1GB/$25 per month). Support is like here so anyone who has complained about no one to call here will not like it there.

Edit: All their plans have a list of countries (including China) that I assumed meant you could call/roam those for the plan cost. But they offer a China add on (250 mins) for $5/month. It's very confusing.

[Wolfcore]

"Seemingly hinted at a compromise"

It was just a feeling I got when I started seeing Oracles (and certain people), randomly start asking (in a professional manner), if we'd be willing to accept some sort of compromise, and if so, what. Obviously I couldn't confirm whether or not my suspicions were correct, and that's why I used the word "seemingly". You're saying it's not true, so thanks for the confirmation 🙂

[joe77]

Hi @HALIMACS and @ily 

I'd also be interested in knowing what kind of freebies PM was giving away.

In my case, I requested a downgrade to the $24 plan twice and was rejected both times.

[NoseyNick1]

Another really obscure option to investigate for those looking to abandon the sinking ship...

Anyone ever heard of https://rasamobile.com/plans.php ? Almost GLOBAL coverage at similar prices to everyone else? Any good? What's the catch? Seems you need to use a special app for your voice calls?

[NoseyNick1]

https://productioncommunity.publicmobile.ca/t5/Announcements/Longer-Than-Normal-Support-Wait-Times/t...

Can't think why!  😄  😉

What's perhaps surprising is a few posts on that thread from people who are trying to port INTO PM, if i understand right?

[eyes]

I suspect that it would be appreciated by all if @J_PM would extend us the courtesy with any kind of update positive or negative regarding to this situation.

[jtennyuk]

Lol, I think you're right! They cut their $29 plan from 20GB to 10GB...I really think Telus/PM would rather just get rid of their lower tier customers entirely than retain them on cheaper plans. Thanks for the heads up on No Name.

[RetiredGuy1]

Hi @Holiday888 

I anticipated posts such as yours several hundred posts ago when I suggested the idea of pinning specific posts at the top of the thread (similar to other online forums). I think, with well over 4,000 posts now (and we’re not even in May yet when many PM customers who have not been active here will be in for an unpleasant surprise), perhaps even just one pinned “Thread Summary” would be useful and appreciated by many. Of course, it should be fact-based only (i.e. CCTS somplaints have been made, some were accepted, still awaiting the process to play out, etc.). Obviously, it would need to be updated as developments unfold. Perhaps there is a limitation on this site that would not allow for such an idea? I really don’t know. Anyway, its just a suggestion offered with the intent to be helpful.

[Sandalwood1]

Just recently learned of NoName mobile making it to the mobility scene !! With no Telus or Public Mobile comments or even a compromise on the Legacy rewards fiasco or plan enhancements for legacy customers to stay to ease the pain. lol PM even increased prices $24 plan now $26 and lowered the data allotment on their $29 plan ?? Is management here living in a bubble ??? Better deals and offers elsewhere. With crickets from Telus/PM it really does show they are turning around and walking away from customers. I have just over 2 weeks to port out. I will ride the train till the end and switch before my next billing period. Noname $24/5gb plan for the wife and the $149 Freedom yearly prepaid for me. I have also recommend to my 4 referrals port out by their next billing cycle... High Fives P.M. !

[HALIMACS]

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@ily wrote:

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@Wolfcore wrote:

Other than some people getting some stuff by complaining to CS Agents (free months of service, extra data, etc).

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Who got free months of service for complaining to CS Agents? I only got a copy-paste too-bad-cant-help-you kinda response.

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I second that inquiry, @ily 

Can anyone reading this thread advise if they received any free months of service or extra data, etc, for complaining to them about this proposed change?

I could surely see them giving out something in lieu of a customer's 'error' in downgrading a plan after the data bonus's were doled out, however not strictly for expressing displeasure around the still-proposed Legacy to Public Points rewards change.

Anyone out there who got this - please kindly weigh in.