Upcoming Changes to our Old Rewards Program

[J_PM]

Hey Community,

We have an important announcement to share with our subscribers who are currently enrolled in our old Rewards program.

We’re making changes to our rewards program and are sharing how these changes impact some of our subscribers. Starting in May, we’ll be retiring our old Rewards program and moving all subscribers to our Public Points™ program. 

We launched the Public Points™ program in January 2022 to provide our subscribers with more ways to earn and spend rewards, with greater flexibility. As part of our commitment to continuously evolve our products and services, it's time to retire our old Rewards program and shift our focus on enhancing our Points program.

To show our appreciation for your continued loyalty, subscribers on our old Rewards program will receive a special thank you. We'll send you a text message when it has been added to your account by March 31st. 

We’re excited to continue providing you, our valued subscribers, more opportunities to earn and spend rewards with Public Points™ moving forward.

To learn more about your move to Public Points, check out our FAQ here.

The Public Mobile Team

[Camera4617]

You keep saying how you upset, but you act as PM lawyer, looking from their perspective and trying to defend. That's your right but we also have right to look from the other side (like glass half empty or half full).  They never said 'you can stay for now', or something that implies we will be FORCED to change. They also removed that bonus of 1$ per month with PM day before announcement which really, really pisses me off. So, I get that you get paid by them, but let us regular customers comment as we like and don't defend them. 

[RetiredGuy1]

@softech 

“If you decide not to join, your current Rewards will remain the same. You’ll continue to earn in the same ways, and save the same amount”. We definitely are understanding those two statements differently. I understand that as meaning one will continue to receive rewards in the same manner and at the same value. I see no qualifier of those statements being restricted to that moment in time only.  

By the way, I’m not angry and I’m quite comfortable with my perception of what constitutes a broken promise. Cheers.

[softech]

@RetiredGuy1 

You definitely misunderstood that reply.  That reply from 2022 was clearly meant to say subscribers have choice to choose to stay or change to Public Points at that moment. No where it indicated that it was a promise that people can stay on the legacy system forever. 

Again, I am as upset as you about losing the legacy rewards.  However, I was trying to be calm and understand the entire situation from a rational perspective instead of allowing my anger to obstruct my perception of what’s right.

[RetiredGuy1]

@softech With respect, you’re being disingenuous here. Whether PC Mobile (or any other carrier) receive CCTS complaints next year in the context of changes covered by fine print in a ToS will depend on whether they TOUT PROMISES like PM did that a benefit (reward) will never change as long as you keep an active account. 

[Matty1234]

This missing piece that you haven't mentioned is that Public had promised that customers wouldn't be moved to the new points program if they didn't choose to

If PC mobile have a rewards program (I don't know the details) and change it and promise not to force long term loyal customers, but then actually force customers to move over then maybe you'd have a point 

[ShawnC13]

@kb_mv I know  it is with everything that will have  a reward system.  Maybe I will be called a NO NAME MOBILE SHILL for posting that part of their ToS lol

[EdN]

Re fineprint

TLDR

What are your concerns?

[kb_mv]

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@softech wrote:

@ShawnC13 I hope this time people read the fine prints or next year, CC TS will get another thousands of similar complains 🙂

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@softech @ShawnC13 I have gone over the ToS of a number of competitors and they are almost identical to those here. It's almost like every company knows how to protect their best interests.

[softech]

@ShawnC13 I hope this time people read the fine prints or next year, CC TS will get another thousands of similar complains 🙂

[ShawnC13]

@S_PM just so you and others are aware there is fine print as well

[ShawnC13]

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@yyjyyj wrote:

Where are my two new posts then?

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I am not sure.  Someone has the link to find your moderated posts maybe they could post it for you

[EdN]

Yes, noname does have actual people answering your questions.  I called them the other day to ask about some things that weren't clear to me.  The lady I spoke with had to look up a lot of stuff .  I guess it's new to them too and we should be patient until everyone adjusts to this new provider.

[S_PM]

And the good point about the nonamemobile is that they have a contact centre where you can talk to some agent and find a solution to your problem. Not like in PM, where there is no customer service but has only GREED for more profit

[fp02]

Hey, I just saw that online as well.  Would be nice to see how many PM customers will jump ship.  Public Mobile greed has pissed off a lot of older folks like myself.  We dont need 20 GB of data a month, a couple will do nicely and losing $84 (or more depending on your old points plan), in return for empty promises and credit that you have to wait a year for and may not even cover one month's subscription is crap.

Martha hitch up the wagon, we're moving to NoNameMobile.

[S_PM]

Hello Fellow PM users,

I got a good plan from https://www.nonamemobile.ca/en/plans/ with 2GB data @$19/month at a 4 G speed.
Let us all make an EXODUS, to this plan or any other plan of your choice to any provider.
Public Mobile has really thrown us out of bus. No point being loyal to them when they don't care about you anymore.

[kb_mv]

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@yyjyyj wrote:

Where are my two new posts then?

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@yyjyyj As a moderator has posted before, they cannot delete posts. They can move them but you will see a post saying it has been moved to an area you cannot see or to another thread or combined threads. If your post is being deleted it is some bizarre algorithm that has for some unknown reason sent your post to your "Rejected Items". I have had this happen off and on over the years with no satisfactory explanation from PM CS. It just happens. Rest assured there are dozens of posts in this thread that have competitors offers and plans. You are not being singled out and sensored. Check the link below, it should take you to your rejected posts. 

https://productioncommunity.publicmobile.ca/t5/premod/moderationitemspage/tab/rejected

 

[yyjyyj]

I started two brand posts, and never found them. Pig back posts were ok.

[Michael6666]

You're right, I am able!

The port was easy and now I have to do two more accounts!

Dunno if anyone at PM cares but that's 60$ a month out the window for PM because of their greed.

[RetiredGuy1]

Absolutely. Of course every business exists for the sole purpose of making money and, by extension, keeping shareholders happy. So, yes, as long as there is no impact on the bottom line then they don’t care. My point is there is a fine line between that and going a bit overboard to the point of losing existing customers and keeping potential new customers away. When that happens, it will affect the bottom line and so they should care. At this point, nobody knows until from May onward (why I said a yet-to-be-determined lesson).

[ShawnC13]

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@yyjyyj wrote:

they are monitoring what we post, my two posts were deleted right away because i asked about other companies. dictators?

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That is strange, have you seen this thread it is full of what other providers are offering

[SimonGood]

I raised a ticket and Customer service quickly refunded the extra cost to me having switched plans and then switched back because I needed data. Also gave me some data for my trouble.

[Matty1234]

Just received my exit survey by email, let them know in every written response that it was solely the removal of the rewards program. 

[EdN]

Red Flag Deals has long discussions regarding PUBLIC MOBILE retiring the legacy rewards program and alternatives. 

https://forums.redflagdeals.com/hot-deals-f9/

[RetiredGuy1]

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@dudesbot wrote:

Wow!

Hundreds of thousands of views and 4,300+ replies, and not a word from PM outside the CCTS responses. Hopefully they're prepared for the results starting May 1. I've started to get my referrals and I prepped.

Unbelievably bad corporate communication!!

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Agreed @dudesbot and, if I may, two thoughts come to mind:

• In April 1985, the Coca-Cola Company announced a change to its nearly-century old formula and launched New Coke (with a smoother, sweeter taste). Market researchers and pollsters were sure it'd be a hit. However, a poll showed afterward that only 13% of soda drinkers liked the new Coke. The pop was a bust of epic proportions. The backlash grew large over the next several weeks until July 1985 when Coca-Cola held a press conference to officially announce the return of the old Coke - and to admit it had made a mistake. "The simple fact is that all of the time and money and skill poured into consumer research on a new Coca-Cola could not measure or reveal the depth and abiding emotional attachment to original Coca-Cola felt by so many people," said Donald Keough (President of Coca-Cola at the time). Replace “Coke” with “Old Rewards Program” and “New Coke” with “Public Points Program” and is history repeating with perhaps a yet-to-be-determined lesson for PM and their marketing geniuses?

• Its been over a month since the announcement with no communication from PM other than objecting to complaints filed with the CCTS (which they based on procedural/legal matters). One cannot help but think PM would want to “get ahead of the story” as is the nature with communications involving unpleasant news. The backlash is not contained just here but has spread to elsewhere online. If this change was necessitated due to the old rewards program no longer being financially viable to maintain, PM could have helped prevent, to some degree at least, the resulting PR disaster it has become by simply being proactive with either a written statement or even a one-off interview by Darren Entwistle (or delegate). Instead, their silence will only continue to foster the public’s belief that this change is simply motivated by greed. Not a good look for any company.

[yyjyyj]

of course, my posts were deleted when I asked about other plans. wow, censors

[Frank_M]

$40 > Downgraded to $34

$40 > Downgraded to $34

$40 > Downgraded to $34

$24 > Downgraded to $15

Will be launching x4 CCTS complaints today, will start by contacting Telus on x4 accounts then will use the template from the Reddit thread to file the CCTS reports.

Telus made less money on me now and once this issue is resolved if it is not reversed I will move all 4 accounts to PC mobile but not before I make sure I have joined all class actions.

[Bottomshelf]

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@Camera4617 wrote:

As expected, PM objected to my CCTS complaint, and CCTS rejected their objection.. Now, PM has 2 weeks to respond to it.. Love it.. Even if nothing happens, at least we are making some noise.. 

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I am wondering how your complaint differs from those that were rejected by the CCTS.

[Camera4617]

As expected, PM objected to my CCTS complaint, and CCTS rejected their objection.. Now, PM has 2 weeks to respond to it.. Love it.. Even if nothing happens, at least we are making some noise.. 

[dudesbot]

Everything about this fiasco directly contravenes Telus's mission statement on page 1 on their financial statements.

"Our long-standing commitment to putting our customers first fuels every aspect of our business, making us a distinct leader in customer service excellence and loyalty"

Hopefully a material change in customer churn will bring some reason to management.