03-06-2024 11:07 AM - last edited on 03-09-2024 12:32 PM by ShawnC13
Hey Community,
We have an important announcement to share with our subscribers who are currently enrolled in our old Rewards program.
We’re making changes to our rewards program and are sharing how these changes impact some of our subscribers. Starting in May, we’ll be retiring our old Rewards program and moving all subscribers to our Public Points™ program.
We launched the Public Points™ program in January 2022 to provide our subscribers with more ways to earn and spend rewards, with greater flexibility. As part of our commitment to continuously evolve our products and services, it's time to retire our old Rewards program and shift our focus on enhancing our Points program.
To show our appreciation for your continued loyalty, subscribers on our old Rewards program will receive a special thank you. We'll send you a text message when it has been added to your account by March 31st.
We’re excited to continue providing you, our valued subscribers, more opportunities to earn and spend rewards with Public Points™ moving forward.
To learn more about your move to Public Points, check out our FAQ here.
The Public Mobile Team
03-13-2024 01:26 PM - edited 03-13-2024 01:38 PM
With the new points plan I am willing to bet, and you can all check, that when you calculate your final monthly bill after rewards given before taxes, same calling and texting plans even ff gb amount is not exactly the same but very close against plans offered by Bell's Virgin and Lucky Mobile, Rogers Fido and Videotron's Fizz and Freedom Mobile you just might notice only a $1-3 difference. And if so, knowing that Bell, Virgin, Rogers, Fido, Freedom and Koodo ALL HAVE call centers you can CALL to speak with a rep right away might just be worth the switch cause in 2024 this business of almost, if not in some cases, waiting a day for a pm rep to respond to your private messages is just over time consuming for the very little savings we see against plans currently offered by the above mentioned.
I still a have a single line with PM that highly will be cancelled if they go ahead with the rewards changes.
In terms of family plans bundled with other home and office services single account services like PM, Lucky Mobile, Virgin, Fido, Fizz and Freedom are usually not worth it.
I am a old ADT home alarm customer. Telus bought them years ago. With Telus I have another 5 cell phone lines in my family. So for a home alarm and multi cell line bundle I pay $20 a month for home alarm (3 times they replaced my system for free upgrades) and pay $20 a month per cell line. Each cell line has CAN-US Calls and texts with 50gb data to be used in both countries with free roaming. I got that deal in November cause in November and December for Black Friday and Cyber Monday deals that is when these companies really give good deals. I know this by experience over the years.
03-13-2024 01:25 PM
haha @RetiredGuy1 then you are on the wrong thread. Start one your own instead
A lot of time, PM will leave the new activation only restriction on plans and let us all change to that. Keep an eye and other cheaper plans might come
With huge upset here, I think they will let us choose those plans soon
03-13-2024 01:22 PM
I realize that. I was referring to the lack of flexibility in choosing a plan only and not commenting on the rewards subject
03-13-2024 01:18 PM
Not to give a sob story or go off topic but, here is the reason why I chose public mobile. As a person on a limited income(c.p. disability) I ended up needing to have a cell phone to call wheel trans when I needed to get my ride home from appoinments. As well as for any emergencies when I was out. A kind friend gave me her old phone when she upgraded. Looking around, Public mobile was the cheapest provider out there for my needs. $15 a month. They were cheaper than my landline, even before the 'rewards' kicked in. So, out with the old and in with Public Mobile. I just needed a simple phone for communications and you provided that for me. I have never had a problem with your service. The last few years have been challenging, everything going up except my income. You have no idea how much I relied on, and appreciated the rewards to help with my bill. I have had to rely on the food bank to help put food on my table, so saving $7.00 a month might not be a big deal to most people, but it sure has helped me I tell you. I know I will have to eventually get a newer device. (Another hurdle I will have to figure out). Losing these rewards is a real kick in the butt. I would love to stay loyal to public mobile but in my situation and losing the rewards, I have to leave for a cheaper service.
03-13-2024 01:18 PM
hi @RetiredGuy1 you cannot keep your bonus data of you move down anyway
$34 is a good plan.
03-13-2024 01:17 PM
Really? deleting any comments regarding competition deals? your offer sucks rn, and bye
03-13-2024 01:16 PM
$34 50 gb/5G which is more data than I need (or $ I want to spend). I’d like to move to either the $24/$29 4G plans but they’re only available to new customers. The only other cheaper plans are 3G which are not of interest to me
03-13-2024 01:15 PM
hi @danlee1 the $2 autopay and $1 per month for over 1 year and upto $5 is gone
but the $1 friend referrals per friend stays, but will be pay as point
03-13-2024 01:13 PM
are u not rewarding existing customers with their current rebate ($2 off/mth if using credit card, $1 off/mth for referral, $1 off/mth for staying over a year loyalty)?
03-13-2024 01:12 PM
hi @RetiredGuy1 what plan you have now??
03-13-2024 01:11 PM
To a 3G plan? No thanks
03-13-2024 01:05 PM
hi @RetiredGuy1 technically you can move down the plan, there is no contract here
of course, PM should do better to let people move down the plan or make it non expiring
03-13-2024 01:05 PM
Actually, they did offer a small discount, but only for 6 months. Not sure if it's worth it, I've 3 other lines in my household.
03-13-2024 01:03 PM
hi @dariovitale I agree that, thats why they have room to retire the old system
SFor 5% points., that is still better than nothing. Some people are mad and decide to go away. But I think this is just irrational move, not aove that follow the wallet
03-13-2024 01:01 PM
Truth is that for single accounts (no family bundles) Telus still makes their PM plans much more attractive than even their own Telus and Koodo branded plans which also beats Bell's and Rogers branded and their flanker brands Virgin, Lucky and Fido mobile plans most of the times and usually the first to start a new pricing and plan marketing war campaign.
03-13-2024 01:01 PM
True, but those other telecom companies are not forcing their existing customers to pay more for what they already have without the “greater flexibilty” to choose a lower cost plan in order to offset the increased cost from the forced change to the new rewards program
03-13-2024 01:01 PM
@ridgeline, I don't know honestly, right now that thread is like this one. Very directional one way as we continue to raise the concerns posted in here.
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *
03-13-2024 12:59 PM
hi @micagagne I have to agree they won't change. Even bigger businesses with rewards system change won't reverse the decision, I don't see why they will. Best to to drag them to sweeten the migration offers a bit
03-13-2024 12:57 PM
@dariovitale I can only imagine how many messages are in the inboxes right now which unfortunately is probably affecting people with service issues right now. I know as of yesterday J_PM was in the thread reading and would acknowledge posts with a Bravo. That is how is has always been dealt with in the Oracle section that if you got a bravo the point had been read and acknowledge. The actualy PM staff, not CSA didn't have much time before this thread to read through the community, I am sure that there is far less time now with all the Direct Messages and I would think the start of responding to CCTS files.
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *
03-13-2024 12:56 PM
They will not revert the changes (from a cs agent). So far, the best option I've seen is with pc mobile, their 5g plan is cheaper by $5 than pm. (for 25gb)
03-13-2024 12:51 PM
@ShawnC13 Thanks for highlighting subscriber concerns for us in the Oracle area. Do you have any indication from your connections at Public as to when they will start responding to concerns raised in this board? It has now been one week since the announcement and radio silence from @J_PM and others at Public.
03-13-2024 12:49 PM
@Psygineer totally agree open these plans up now to existing customers, If PM is saying they are only for new customers they need to look at it like retaining anyone they can from this change as a new customer.
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *
03-13-2024 12:48 PM
See ya. Turns out loyalty only exists if it comes both ways.
03-13-2024 12:47 PM
LOVE the autocorrect on your post.... the "Legendary customers"
WOOOT!
03-13-2024 12:47 PM
@J_PM just so you know, many of us have filed complaint forms on the CCTS page. May the onslaught of complaints and switching providers teach PM / Telus a lesson, especially when it will result in revenue loss.
03-13-2024 12:46 PM
excellent! Thanks for your continued support of the community. Too bad PM doesn't recognize that.
03-13-2024 12:46 PM
hi @Psygineer I guess it would help if PM life the restrictions and let people have access to those new activation only plans, and give people some bargain plana between $15 and $25. People are mad at losing the legacy rewards, but they will be easier if they have better plans or have a plan that is only $2 or. 3bmore instead of stuck on the same plan with $7 increase
03-13-2024 12:45 PM
You are increasing the cost of service to many of your loyal customers and not really giving anything of value in return. Why don't you at least do the decent thing and give your customers a decent block of data that doesn't expire.
03-13-2024 12:45 PM
@J_PM why are you and your management not responding to all your important legendary customers concerns about the cancellation of the legacy rewards plan out in the open on the community page?? As well why are your agents not responding to private messages? Don't look good in our eyes right now.
03-13-2024 12:45 PM
huh? you think Im going to collect all the phones once a month to use the app.. come now.