Upcoming Changes to our Old Rewards Program

[J_PM]

Hey Community,

We have an important announcement to share with our subscribers who are currently enrolled in our old Rewards program.

We’re making changes to our rewards program and are sharing how these changes impact some of our subscribers. Starting in May, we’ll be retiring our old Rewards program and moving all subscribers to our Public Points™ program. 

We launched the Public Points™ program in January 2022 to provide our subscribers with more ways to earn and spend rewards, with greater flexibility. As part of our commitment to continuously evolve our products and services, it's time to retire our old Rewards program and shift our focus on enhancing our Points program.

To show our appreciation for your continued loyalty, subscribers on our old Rewards program will receive a special thank you. We'll send you a text message when it has been added to your account by March 31st. 

We’re excited to continue providing you, our valued subscribers, more opportunities to earn and spend rewards with Public Points™ moving forward.

To learn more about your move to Public Points, check out our FAQ here.

The Public Mobile Team

[golfball]

Right now PM may appear to be the lowest cost but I would imagine the competition are watching closely... we may be seeing some new promos when the rewards go away.

[NDesai]

Totally understand the frustration on here. Nobody likes the new Points system because it doesn't offer the same value. If I refer back to when the points system was introduced to Oracles, the first questions we asked them if they will force everyone to switch. They didn't have a clear idea at that time, but we all knew it will bite us at some point, most importantly the loyal customers. They had plenty of time to prepare and now the points system is taking over. On top this, they offered a data add-on when most customers are on a higher data plans. It's an insulting offer imo since it also has an expiry and locked to the current plan. 

I suggest you all make the best choice. Everyone here is trying to get the best deal. If PM is becoming costly, you are free to make your own decision based on what's out there. Where else we get any kind of rewards? While it won't be the same, most customers are on a best deal and they will still earn a little bit of rewards. 

Let's hope PM figures out a way to make the points system more valuable. Just as Telus offers GC purchase using points, I hope PM offer something similar. 

[FY]

This is way to fight!

[Mapleleafer]

We can lobby together to get them to reverse this awful decision.

If they ignore it and don’t they will lose in the long run.

Myself and others who were loyal to Public will be gone, speaking with our wallets if ignored.  Simple as that = Public Bankrupt

[dannycdee]

@J_PM 
I saved the official email I got from Public Mobile on Jan 24, 2022, how are you going to work your way out of this one?

[fixin]

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@Mapleleafer wrote:

I have messaged CS_Agent requesting to stay on the current legacy rewards system I am on.

I have told them if they cannot keep me on it then I will be submitting a complaint to the CCTS and asked them how they will be handling that request.

I suggest everyone the same situation do the same.

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Spoiler

Spoiler

Yes, file a CCTS complaint. 1600 people = 1/4 of a million in losses because 1 complaint = $140 to the phone carrier - in this case - Public Mobile (Telus)

[Mapleleafer]

I have messaged CS_Agent requesting to stay on the current legacy rewards system I am on.

I have told them if they cannot keep me on it then I will be submitting a complaint to the CCTS and asked them how they will be handling that request.

I suggest everyone in the same situation do the same.

[ShawnC13]

@Korth_,not sure but when the time comes again I will have to reassess if this is still the best place financially for me

[fixin]

Spoiler

Spoiler

File a CCTS complaint. 1600 people = 1/4 of a million in losses because 1 complaint = $140 to the phone carrier - in this case - Public Mobile (Telus)

Look ^^

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@Dd12 wrote:

This is so heartbreaking, I have always loved Public Mobile's valued loyalty rewards for 6+ years. I can't believe we are treated like new customers now and all of the trust and loyalty means nothing. 

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[Korth_]

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@Bilnok1 wrote:

No:

No more  $2 bonus for auto-pay.

All your loyality years are ignored, you have to wait 12 months to receive just 10 points = $10 after the 12 months end.

Good bye PM.

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All new customers after January 25, 2022 were automatically put onto Public Points™.

Which means that all customers who still have legacy Rewards are getting a minimum of $24 per year from Loyalty. Of course some are getting more, up to a maximum of $60 per year.

$60 > $10 ... even a child can understand that.

$24 > $10 ... no matter how much you massage and sugarcoat the numbers.

[Dd12]

This is so heartbreaking, I have always loved Public Mobile's valued loyalty rewards for 6+ years. I can't believe we are treated like new customers now and all of the trust and loyalty means nothing. 

[fixin]

@J_PM - Why won't your CCTS article about creating a ticket won't work? https://www.publicmobile.ca/en/mb/ccts

Spoiler

Just testing PM when they are going to change the ticket link there!

[Korth_]

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@Soon-ex-PM-user wrote:

Note that it costs PM a CCTS processing fee (about $140) for each approved application, regardless of the outcome.

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I wonder how many angry customers have $140 or more in Rewards each month ...

[Bilnok1]

No:

No more  $2 bonus for auto-pay.

All your loyality years are ignored, you have to wait 12 months to receive just 10 points = $10 after the 12 months end.

Good bye PM.

[fleety15]

Well I filed a complaint with CCTS. After sending a message to PM and they responded saying the same thing that compensation is data, and that the reward program is changing. With the nice customer service spin saying this is a great thing. Well least filing a complaint with CCTS I feel better knowing that if nothing comes from it, it will cost PM money do deal with the complaint. 

[hoyjoygang]

After speaking to @CS_Agent, it seems that Public Mobile has no interest in honouring the old reward value applied in the new program.

As their advertisement of the existing reward program got me and many others signed with Public Mobile, I just finished filing a complaint to CCTS

If you think it’s unfair practice from Public Mobile, use the link above to file a complaint.

Collective voices could change their view on loyalty and it would be hard for them to disrespect your hard earned rewards.

[Soon-ex-PM-user]

a quick tip from  RFD site:

BEFORE anyone files a CCTS complaint, be sure to get a response from PM about how they will handle your complaint. Otherwise, CCTS may reject your application.

Note that it costs PM a CCTS processing fee (about $140) for each approved application, regardless of the outcome.

[dannycdee]

Honestly absolutely disgusting way to treat your longstanding loyal customers. I save $48 per year on my plan because I have been here for four years, and you are effectively stripping that down to $10 a year I have to manually apply myself with some pittances I can earn along the way. Terrible service and I will tell everyone I know to boycott you.

[SeniorCitizen]

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@Tccchris1 wrote:

I’ve got 4 phone numbers with PB…all these numbers will be leaving to go with other providers unless the old rewards program stays. 

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And who has a solid system that can offer a good deal for 3 or more numbers?

[Tinop]

Spot on , extra data . How generous of them as they roll us over the coals. 

[Dandu31]

I've filled out a complaint with the CCTS about this, and I suggest you do the same.

I don't believe the new rewards are anywhere close to the 9$ I'm saving per month, and I use 10 of my 50 GBs per month. Free data doesn't do anything to me except make me mad because I'm paying for data I'll never use

[ubob]

"valued subscribers"? Nerfing the rewards program is just another example of shrinkflation. Dumping hard on your loyal customers is action that speaks way louder than words. Telus/Public Mobile solidifies itself as bottom rung of the telecom oligopoly.

[hTideGnow]

HI @Zahir_h 

I think everyone has a reason to leave and to go

I have enough friend referrals with other carriers do not have.  the 5% is still good.

I am savvy enough that I can manage my phone without much technical help.  And to be fair, all carriers have account issue.  Bell? nah.. Rogers?  I still remember than 2.5 days national outage.  🙂

[SherriL]

Welcome to Corporate Greed Unlimited (a Telus production). This is completely unacceptable and a trust has been broken. Those in the old program should be Grandfathered. If they don't, then Public Mobile does not value our loyalty. I agree that others in that the old Rewards Program was what made PM stand out among all of the other service providers. Many users and their referrals will jump ship because of this, my family included. PC Mobile, here I come...

[Zahir_h]

They should go to a company which actually has customer service for the same price as PM

[Haus973]

Forcing long term customers to log in every single month to utilize a fraction of the benefits they’ve previously enjoyed just seems like a terrible business decision in terms of customer retention.

Decreased convenience and increased prices. PM is essentially self-service, now we have another task to do?

I don’t want to switch. I’ve been with PM since 2016 and have been happy with the coverage and plans, but I’d really rather not have to set a monthly reminder to log-in to save a few dollars. Other companies offer low cost, high functionality plans without this extra step. Without my loyalty bonus, why should I stay?

[Dandu31]

This is BS. You're making my bill more expensive for a crappy program that I don't want. I don't want more data. I already have way too much data that I'll never use. How about lowering the **bleep** price and removing the throttling on YouTube? What's the point of having so much data if I can't even use it because I'm throttled?

How about enabling wifi calls? 

I was staying on PM because of the rewards giving me a cheaper bill. More data does nothing to me. Is this why we got a free 240GB for 150 days? Why does it have an expiry date? Why data? I don't need data. I need a cheap service!

[mojorising]

People have the power. Your frustration is legit but PM will march on with Public points.

I used my power and I'm now with Lucky Mobile. My brother, wife and son who are also with PM will soon join me. We will use referrals that will give us a credit of $5 a month for 10 months. Someone on here was nice enough to invite me for a referral and I will eventually receive $5 a month for 10 months, in a couple of months and so will they.

They will hear when people leave. It was a nice 5 years. I had no intention of ever leaving as I had no issues with the service, but this move was the last straw.

I hope all of you find a service that meets your needs, even if that means staying with PM. Don't waste your time waiting that PM will reverse their decision.

[Tx88]

It's bait and switch.

They make you "earn" stuff like loyalty and referrals then take it away once it's time for Public Mobile to pay up.

Yeah Public Mobile can claim they can make changes whenever they want, but this loyalty thing was a deal both parties accepted. We kept our deal by staying and referring, but once it's their turn they refuse to hold their end of the bargain.

Any other business except Canadian telecoms would be held accountable.

[Spindy64]

I have been with PB since 2014, promoted & supported many friends & family. I was basically the phone tech for my parents…not the easiest thing to do let me tell you. The Community & forums are not the easiest for seniors to navigate. I spent many hours helping them out & they are happy with their choice. I earned rewards for my work, that has helped my never ending tight budget.  

The rewards & locked in phone plans make PB a stand out. Your bait & switch in 2018 to change the phone plans blew up in your face.  You came to your senses & grandfathered those phone plans. This latest fiasco with the rewards program is looking like your going down the same path of 2018. I’m very disappointed & disgruntled in this latest decision to move to this dumb/bad idea of a points program. How could PB & its executives think this is a good idea? I want to be grandfathered in…pure & simple. I didn’t switch to the points plan in the past & have zero desire to switch in the future. 
 
PB can sell this points plan to all the new customers….& anyone I refer know this is what they sign up for.