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[Resolved] Data Usage Dashboard Issue

J_PM
Public Mobile
Public Mobile

Hey Community,

We are aware that some of you are experiencing a glitch on your data consumption meter. If you are impacted, be assured your data services remain unaffected, as the problem is isolated to only display. Our teams are actively engaged and working on a fix. We'll provide updates as they become available. 

Thank you, 

The Public Mobile Team 

 

 

4 REPLIES 4

softech
Oracle
Oracle

@J_PM 

Thanks for the update, mine fixed too

 

Grinch
Model Citizen / Citoyen Modèle

@J_PM 

Not sure if the is the same issue. But ever since the changes I keep getting hit with .01 of data once or twice a day at various times. 

This community account is NOT linked to the phone number as "that" account has been out of order for a month and CSA's have not resolved. 

The only thing is....the device.....a ZTE WF723 does not use Data. 

 

Screen Shot 2023-06-22 at 6.27.27 PM.pngScreen Shot 2023-06-22 at 6.27.55 PM.png

 

dabr
Mayor / Maire

Looks like this particular issue has been fixed now as I don't see the negative data numbers in My Account any longer.

Handy1
Mayor / Maire

@J_PM  Thanks for the update 

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