12-01-2022 09:02 AM - edited 12-01-2022 09:02 AM
Season’s Greetings Community,
During this season of giving, we’re bringing back our Holiday Rewards and we’ve got some amazing things to give!
Starting December 1, we’re giving away free data, free international long distance minutes and more, available until December 31st, 11:59PM EST. We are excited to share these gifts with you all:
I’m an existing customer; how do I redeem my holiday gifts?
I’m not a customer yet; how do I redeem my holiday gifts?
What else you need to know:
For more information, about More is Merrier please click here
Wishing you a happy and rewarding holiday season - from us, to you!
- The Public Mobile Community Team
12-07-2022 09:27 PM
Yes for most for some reason....I don't have that problem. I think it has to do with all my cookies and milk I keep around for Santa? 🎄🍪🍪🍪🥛🎅
12-07-2022 09:08 PM
If giftless customers read the entire announcement post you will understand there are 8 more is merrier Xmas days to recieve the text from 4911 in order to recieve the holiday gifts.
12-07-2022 09:05 PM
Thank you. That worked. But why do I have to use the Ingonito browsing mode? It is not something I normally use. Is it recommended when accessing your Public Mobile account?
12-07-2022 09:03 PM
Same here 2 years and no text yet. Patiently waiting.
12-07-2022 09:01 PM
Hello there.
I have been with PM for about 2 years now. I still haven't received the Holiday Rewards (Bonus data and Int'l calling).
Is eligibility only apply to certain customers?
Thanks in advance for your answers.
12-07-2022 08:55 PM
Still waiting for the text 😶
12-07-2022 08:51 PM
@PoisonPal Try logging in to your self-serve account using incognito/private browsing mode and see if it's there.
______________________________________________________________________
I am not a mod. Do not send me private message with your personal info.
If you need to contact PM Customer Support Agent, send a Private Message.
12-07-2022 08:50 PM
Hello,
As per the instructions, I logged into my Rewards account and selected the Add On for 1GB of free data. I received a confirmation email on Dec 2 of receiving this offer. I have checked my account repeatedly since and I cannot find anything suggesting this free add on was added. Any thoughts?
12-07-2022 07:02 PM
Let this be a lesson young man.....lol....no seriously you can try texting YES2 to 4911 to begin with but the best way to be resubscribed is to contact customer support and ask them to add you back in.....and stay in this time. We don't get that many promotional text messages to make it worth missing out on freebies?!!
12-07-2022 06:57 PM
I typed Stop in the text about getting promotional texts. I want to keep receiving them please. Can I be added back on to the list please.
12-07-2022 02:34 AM
And only AFTER Dec 15, if you did not receive the text, contact @CS_Agent to get the promo added.
12-07-2022 02:33 AM
Folks, please read both the details of the promo and previous messages posted in this thread. So many are posting the same experience of not getting the text message and/or trying prematurely to get the promo.
This is simple: wait for the text invitation (which may come as late as Dec 15) THEN send your YES2 reply to get it. NOT the other way around.
Be patient!
12-06-2022 06:14 PM
I see. Thanks a lot.
12-06-2022 06:12 PM
So I guess I just need to wait for the message. Thanks
12-06-2022 06:11 PM
@Jennyliu wrote:One of my friend got this text message, but I did not. I tried to text YES2 to 4911, but it said I am not eligible for this offer. I don't know why. Isn't this offer for all the Public Mobile costumers?
It is for everyone, but as mentioend earlier, send a YES2 message won't work until after you've received the text message from Public Mobile.
12-06-2022 06:09 PM
One of my friend got this text message, but I did not. I tried to text YES2 to 4911, but it said I am not eligible for this offer. I don't know why. Isn't this offer for all the Public Mobile costumers?
12-06-2022 06:04 PM
They're sending out the texts between Dec 1 and Dec 15.
Be patient.
12-06-2022 06:03 PM
Hi how come I didn't receive this text message?
12-06-2022 03:33 PM
Recieved mine on the 3rd and the 4th. One more account to be reactivated in the next couple of days and the rest of the month to decide whether to reactivate the $60 US Roaming plan early or let it be? Anyone traveling to the US for Xmas? Thanks pm!
12-06-2022 01:22 PM
Thank you for the holiday gifts!
Successfully redeemed the bonuses earlier today, and they showed up in my account right away 🎉
Happy holidays everyone! 🎄
12-06-2022 08:14 AM
I'm not sure what the thinking is behind the bonus rollout but I wouldn't worry about it until the 16th of December
12-06-2022 06:57 AM
Thank you.
I am still waiting to receive the text from 4911.
12-04-2022 09:56 PM
OK, thanks.
Have a nice Xmas
12-04-2022 09:54 PM
@CaroleO123- Only one of three accounts of mine got the text so far. Worry about it on the 16th.
12-04-2022 09:50 PM
Hi, my husband and I have exactly the same plans and we started them exactly the same time. However, he got the holiday gift bonus 2G + 500 international minutes but I didn't.
I tried texting YES2 to 4911 and I got an automated response saying "Looks like you're not eligible for this offer"
Not sure why this is, please can you help.
Thanks
12-04-2022 08:09 PM
Thank you very much. This is a great gift.
12-04-2022 07:51 PM - edited 12-04-2022 08:07 PM
@Jerielle The text with the free holiday gifts are being sent out in batches until the 15th of this month, so you may not have received the offer yet. Not to worry about losing out as all customers will receive them regardless of whether you've been naughty or nice 😉.
If you don't receive any text from 4911 by the 15th, then you will need to contact customer support and they will add the freebies to your account.
12-04-2022 07:28 PM
Hi there. Not sure if I didn't receive the text or deleted it by mistake since my bill is paid automatically. Did I lose out on all the Christmas cheer and now I am on the naughty list or is there a way to fix my dopey mistake ? Thank you for trying to give me a gift
Dumb elf with a lump of coal.
12-04-2022 04:03 PM
@Chrissyrioux12 Indeed, if you're on the old rewards then it's definitely not worth switching to the new points system just to get an extra GB of data.
12-04-2022 03:54 PM - edited 12-04-2022 04:00 PM
Hello, once again Public Mobile has really been generous with their seasonal gifts! THANKYOU.