@computergeek541 wrote:
@Tiana_V @Alan_K
I know that there was origianlly going to be a weekend flash sales and that it was only supposed to be for $25+ plans starting at 9am eastern on December 20th.
At https://www.publicmobile.ca/en/bc/plans/30daysfor0 , no mention is made of any promotion start time, except to say that the day is started was December 20th.
"11 - Limited time offer, effective December 20 2019. Offer available to new customers who activate online and in-store. Offer is stackable with other promotions.
The one-time credit amount will be equal to the plan activated on and will be automatically applied. Please note the one-time credit will be added to the account within 30 days of activation. This offer is subject to change without notice."
Are customers who activated before 9am EST on December 20 or those who activated a $15 plan before the new offer was made stil going to receive the account credit?
@computergeek541 and others....
Public Mobile needs to do a better job of announcing promotions, their conditions, updates, extensions, stackable promotions, exclusions, effective dates and expiration of promotions.
All of this has to be properly communicated and clearly documented to the moderators as well. So when missing credits , monthly discounts and bonus add ons or monthly/plan data bonuses are missing from new customers accounts and the inevitable questions start to appear on the community we can help clarify any confusion on part of the customer and advise the users who are legitimately missing promotional promises to contact the moderators to have their accounts properly adjusted or credited for the portion of the promotion that is missing. Far too often the community does it's very best to explain and interpret the appropriate promotion only to hear that moderators are refusing such requests because they do not understand, have a clearly definitive promotion chart to refer to and/or need better training and policy guidelines to be able to perform their job description and duties as moderators. As unpaid, volunteer, front of line and the face of public mobile and an integral part of its business model the community does its very best to effectively communicate to new and potential customers the promotions, plans and self service accounts it offers as a mobile provider. Moderators would be far more productive, efficient and effective for public mobile and the customers they serve and want to keep happily enjoying their mobile providers service if time was not wasted on seeminly endless back and forth messaging on whose interpertation of a promotional announcement is correct. I have never had this kind of communication with a customer service agent at other service providers. Mistakes and misunderstandings happen but without a clear policy or promotion to refer to this will continue to be a giant time wasting problem for public mobile.
