Public Mobile Community

E Sim

I'm having trouble getting a QR for an esim. I have a new phone that I'm trying to activate but it does not give me an option to skip the connect to a mobile network. Three choices are transfer Sim from another phone, Scan QR code, search mobile pla...

eSIM question

If I want to temporarily use another phone and switch back to my regular one later, how do I do that with an eSIM?

IMESSAGE NOT WORKING

My iMessage stopped being able to send and receive from my phone number randomly. I've tried turning the iMessage toggle on and off again in iPhone settings, resetting and updating my phone, and I went to Apple support which tells me I need to contac...

Service. Eversafe

Eversafe keeps sending 6 digit number to the new number with this phone, but it's not activated.

Blackberry Key2 LE in 2025

I read up before purchase and it what i read said I should be able to use BlackBerry Key2 LE on Public Mobile. I wanted a dumb phone. So far all the apps I've needed have worked. The only thing that does not work is sending and receiving pictures ...

PROBLEM WITH MY ACCOUNT

I Previously had an account with public mobile for more than 3 years and all of a sudden im unable to log into my account. When contacting my number it says it's not in service and I am unable to log in so I can make payment. can you kindly guide me ...

Payment issues

I am trying to renew my subscription and it says 'payment failed'.I have entered the right information. Why am I not able to pay my bill?

Resolved! Can I buy a top-up voucher in a store? Which stores? Can I get one online?

I've searched the local Walmart, Staples, ESSO, etc. Can't find a Public Mobile top-up card.Is there a store that carries these? Can I order some online for my kids?

Re: importing number

I have tried all yesterday and today ro get live support as I am also having issues importing g my old number. When I go on chat they send me a text to Koodo who will not help. If you have a number I would appreciate having it

change to $26 / 20gb

can I get promo for $26 / 20gb plan. please help customer support.I am on 23 / 6gb now

Unlock account

Hey there,I hope an Agent sees this as PM does not have any hotline.By accident, the Credit Card of my wife was cancelled which led to her Public Mobile payment being declined. Now her SIM is deactivated. We were not able to add funds to her account ...

Re: Can't submit a ticket

*#*#86583#*#* I DIAL RESTARTED BUT I HAVE SAME PROBLEM INCOIMNG AND OUT GOING CALLS NOT CONECTED

Whatever happened to the $15 prepaid plan?

I am looking for the 250 MB, 100 min Canada-wide calls, which I am subscribed to, but can't seem to find it. I need to refer another person.

Billing

I registered for esim and cancel it the second dayWhen should i got the refund of 40.25$

Account locked transfer e-sim

Got a new phone, tried to sign in on PM app but is sending verification code to phonenumber. Account is now locked for the next 22 hours.I don't know how to contact an agent.I am writing this on behalf of someone else since they cannot login.

Resolved! Locked out of my account

I'm locked out of my account and I cannot activate my sim card. I need to chat with a customer service agent. How do I do that? Thanks

How do i login without eversave ? i dont have my cell phone to authenticate

How do i login without eversave i need to cancel my account but i do not have the cell number to authenticate

About refer a friend

If I would like to refer a friend, what can I do？my friend how do know my refer code？hove someone help me ？please 梁

My friend forget to apply referal code.

I referred a friend yesterday but he forgot to apply the referal code when he signed up. Can we claim this after the fact ?

All telecom service providers should and likely do have the technical ability to stop Spooling

I'm lodged a complaint with the CCTS(an agency funded by most telecoms in Canada, to mediate issues that arise between telecom companies and their customers), re: Spooling, as I am being harassed by someone, or some entity, that has the ability to ca...

How can I talk with a agent

How am I able to speak with an agent? A week ago I was able to talk with agents directly in the chat. Now it wants me to submit a ticket and wait forever. I submitted ticket Monday it is now Thursday and I’ve heard nothing back. I still haven’t rece...

Thinking of switching plans but don't want to lose add-ons

I am thinking of switching from my current 3G plan to a 4G plan that is $2 more a month but I don't want to lose my current add-ons I was gifted by Public Mobile yrs ago for being a loyal customer.If I switch to this new plan will my add-ons carry ov...

cancel my line please...

I purchased this prepaid line for a month back in Oct 2024 however I just noticed that Public Mobile was keep deducting money from my credit card without notifying/emailing me. Please cancel my line ASAP and refund all of the payments that've been ma...

How long does it take to get response on the ticket

Hi, Im getting an error when I try to change my subscription. I tried both Change now and change on renewal date. Submitted the ticket, but it's been more than 24 hrs, hasn't heard back from them

How to apply reward points toward my bill

Hi,What is the step by step procedure to apply reward points toward my bill? Thanks

Authentication in South Korea

Hello. I paid for this company's plan in advance in South Korea before entering Canada. Then, I tried to turn off the Korean number of my mobile phone eSIM and activate the Canadian number to get the authentication number, but it didn't arrive eve...

ESIM to Regular Sim

I currently have an Esim. I have a new phone that needs a regular sim. I want to transfer my account to a regular SIM card and pick it up in store. I live close to Halifax, NS. Is this possible?

Refund

I want a refund on a plan that was never activated by public mobile. I don't want to deal with public mobile anymore.

Can-us-mex subscription not working in mexico

I subscribe to a can-us-mex subscription plan because I would be travelling to Mexico. Upon arrival, I realized my data is not working (in mex). Im having to turn on "data roaming" which I think I shouldnt need to. Has anyone had this issue and know ...

locked out

My account is paid, but I am locked out of my account Why, and how to reset?

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