Community

New payment information

Trying to update payment information and the only box I can enter anything into is the postal code box.  Cannot enter any other information into the form?  Any ideas?

Lot all previous monthly money rewards prior to being forced onto points plan

I was getting at least $10 per month on the old way of collecting rewards before we were forced to go to the points reward system.  I believed that we would be getting compensated in points for these rewards.  Where are they.

Problems with getting help

I am trying to activate my husband phone and my phone up with public mobility.  I was going to do it on one account.  So when trying to set my card up I put in another SIM card number but it  over wrote my husbands phone as well.  So I set up an acco...

Taking payment even though no phone number with public mobile

i was trying to get a phone working for my son but the sim card didn't work so we changed overtly chatr since they have actual people to talk to.  Public mobile is still taking my money even though there is no phone number linked to the acct and the ...

Can access data, but not the phone network

I ported my number from Telus, and can access data, but not the cellular network. I've looked at help articles, and nothing has helped. Does anyone know the exact step to take to solve this. I'd really like to be able to send texts and make and recei...

Two charges

I have two charges showing on my credit card for the month of October. One is the typical charge the second is listed as Self-Serve and is much earlier in the month. My payment history at PM doesn't indicate an additional charge for October. 

Why is only 3G working on my phone

My network is always disconnecting, cant receive calls or make calls

My service is intermittently working, and more often NOT working than working. It will say emergency calls only, and will not be connected to a network and then will work again randomly. I cant make or receive phone calls. I've already tried to take ...

Refund for cancelled accounts

I moved 5 of my family's phone numbers from Virgin to Public mobile in mid-September but Virgin won me back a day or 2 later for 4 of my accounts so I switched back to Virgin for those, leaving only 1 remaining with Public mobile.I did not see any so...

Lost my discounts when updating credit card

I have lost my referral discount, my loyalty discount, and my auto pay discount.  My monthly bill has gone up since I have updated my c/c information. ( my account has never been cancelled)  I have been a loyal  customer for about twenty years now an...

Why is there a voice prompt before the other party's phone rings every time I call a local number th

Why is there aWhy is there a voice prompt before the other party's phone rings every time I call a local number that may require long-distance charges? before the other party's phone rings every time I call a local number that may require long-distan...

No contact number

Good evening,I just purchased a new phone, and it's currently without a telephone number. Do you offer a regional telephone number after I've purchased my preferred plan? If so, is it available for the eSim option?Thank you.

Need extended US roaming add-on

We are going to the States for 3 months and I need a US roaming add-on for that period. I've never done this before and I want things to work when we get down there.Do I have to buy individual 2 week add-ons, and do each add-on when the prior one is ...

Trouble using minutes

Hi, my international minutes isn't working.

How to merge 2 PM physical SIMs into one iPhone 14 & keeping both numbers eSim compatible iPhone 14?

Hello, As a PM customer, I have:- 2 accounts- with 2 physical SIM cards- with 2 associated phone numbers- in 2 iPhone 7 Plus - a multi eSim compatible iPhone 14GOAL:Operate one iPhone 14 multi eSim with 2 PM associated phone numbers.  History:Step ON...

Payment

I have to reset my account pin and pay for my account

VoLTE whitelisting and phone compatiblity

 Could someone help me understand the telus / public mobile VoLTE phone whitelisting system and how it will affect phone / network compatibility as 3g is phased out soon?  Is there any transparency or way to check on phone compatibility? Are other Ca...

Considering upgrading plan...can I keep add-ons awarded in 2022?

Considering upgrading plan...can I keep add-ons awarded in 2022?...please let me know. Thank-you!-S.B.

how to change my called ID to my business name

how to change my called ID to my business name

Add a payment voucher

How do i Add a payment voucher 

5G network

Hi when I dial someone phone number all the circuit busy massage comes and same time if on the phone right corner 5G network to change 4G to many times in day I wonder is there any problem with PC mobile? Plz need a help Thanks 

Mistake in billing from May 2024

Hi there, I spotted a difference of $5.00 higher in my invoices, each month onwards from May 2024- I am fully aware that system changed to "Points System", however, the rewarded value is lower than it was prior to May 2024, so my base charge for invo...

Didn't get to add promo code on activation today 05 November 2024

I signed up for a $30 plan and registered eSim and activated the account but I didn't get to add the promo code RTGTPSMC.How do I contact customer service to get the promo code activated now?  The account is new and just activated as of a few minutes...

Switch subscription plan before porting number

Hi,I paid 20G 4G subscription today, but I haven't started the number porting process yet.Can I cancel current subscription and switch to 5G plan?  I don't see any option, as I don't have a number with Public Mobile yet.Thanks.