Community

Porting / transferring phone number

I ported over my previous number from Telus. In my public mobile app it shows me my previous, Telus phone number (success) but when I send text messages, it’s still from the newly generated public mobile phone number, not my Telus number which I want...

Sms service not working

Hi , I have trouble for my sms service , I’m not gone get any sms.

Can't use my phone for calling

Today I can't use my phone on calling in and out.  What is the problem with it?

E sim request

Hi, I'm currently using a physical SIM card and want to switch to an eSIM because I changed my phone. Could you please guide me through the process?

Sim card can't be read

show,Suddenly, my phone was not able to receive or make any phone call. I messaged the CS_agent and got a new sim card. But, now my phone shows no service and can't read the sim card. I tried other carrier sim card and it works!! If anyone know what'...

Number not transferred

I'm frustrated with CS of public. They don't understand the problem. They have linked my new number (in process of  transferring from Rogers)to my old closed public account and now I'm not able to use my number, neither on Rogers nor on public. Any h...

Changed Number

I changed my number then removed old number when it said I would receive notice by eversafe still no notice and new number works but says old number on sim 

How can I save my number but change only cell phone operators to public mobile ?

Hi there How can I get  my number saved  and change only cell phone operator to public mobile?

Unable to change payment method

I’ve tried about 4 times today to change my payment method to my working debit card, the site is saying I an unable to change it at this time. Why is this? When will I be able to change it?

Upgraded subscription

I upgraded my subscription almost 2 months ago from 3G network to 4G.  I am still just getting the 3G, which means today I did not receive the national alert test.  I tried shutting phone off and turning back on but nothing changes.  I have the IPhon...

Not Registered on Network

Ordered sim card and started subscription a few days ago. Received card yesterday, put the sim in. Can't make calls. Gives the subject line when I try.

Re: No talk in SOME places in USA

I’ve had same problem.  I am in Oklahoma right now.. feel disappointed as I paid for this and can’t use it.texts coming working.  But no calls..   how wld I know my phone Has VoLTE.

USA 15 days talk and text

I have  15 USA talk and text .  Been here 8 days. I still can’t make  voice call. Call ends.

term of contract

just verify the length of my contract term.

Cannot port my number

I just canceled my previous mobile provider and ported it to Public. But the phone line now doesn't work. The eSIM shows Public but no phone number assigned.  Please help

FYI, PM Plans on Mobile App and on your Computer may be Different.

Apple subscription blocked changing region for public app

Hi, guysI have an issue with region changes on my iPhone and public app. I had a European Apple One subscription and canceled it, but the subscription will end on the 4th of December. After this date, I can change the country and grab the public app....

Unable To Call a Certain Number

I'm unable to call a particular number from my public mobile phone, it says the call cannot be completed as dialed, i have tried adding the 1 or removing the 1, it makes no difference. if i call this number from any other provider however the call go...

6 Days and number has not ported. Paying for Bell so I can receive calls and paying Public.

Six days no service from Public. Email confirmation was received from Bell last week. YES was replied. With public SIM in phone incoming calls go directly to Bell voicemail. Bell claims they have released the number and have checked with their techni...

LG Wine Smart D486

Are LG Wine Smart D486 phones compatible with public mobile?

Call drops right away when I try calling out and or call in

Call drops right away when I try calling out and or call in

Re: Canada-US Plan

Can you phone u s. to can, and can. to u .s.?_-

Black Friday deals available for Existing Customers.

I suggest everybody check to see what black Friday deals are available.My family checked and there are some deals available.For me, I switched to a same priced $23 4G 6GB plan and received 100 minutes of international calling. My wife switched from h...

873xxxxxxx

hi,I just bought a SIM card and registered, i registered for a phone number but it is already a number in use. now I can't sign into my account to change the number. me and another person has same number (873)xxx-xxx