Community

UnRecieved calls and voicemail

Just learned over the past week my work has tried to call me three times and none of these calls were received by my phone, no call log and i got the voicemails but no notifications for them  theae issues are hurti g my livelyhood and impacting my ab...

Receive texts

I can send and receive all texts but I can't receive a text in a group chat where there are android and iphone users. I have an iphone. I can send messages but not receive them in a mixed android iphone chat. I can send and receive all messages in an...

Unsuccessful Sim Order but payment deducted

Help! I order a sim card and there is unsuccessful error. So, I tried 2 more times but didn't realized the payment was deducted 3 times. Is there anyways to cancel all the orders?? 

Can not access account with just email code

I have many sim cards installed in jobsites for data use on modems only, these modem do not receive text messages. So when trying to log in to these accounts. I get sent a code via email be eversafe, after entering the code from the email. It then al...

Installed app. Won't let me use buttons. Sends me back to install new app

Installed app. Won't let me use buttons. Sends

Sim Order unsuccessful but payment deducted

Hi my sim order was unsuccessful but payment was deducted from my card and I am unable to contact customer service how can I contact them and track my sim 

Collect calls

is there a way to accept or receive collect calls.  

Cost Increased

I saw my monthly payment increased from $15 to $18. Do I get any benefit for this change? Any data plan change or voice call change? 

Re: Just another plan price hike

If I switch to $18, 1gig plan, what happens to bonus data I've collected over the years, back when PM give away bonus data every December?

can't send international text message

My plan is included unlimited international text message . I have tried send an international text message from Canada through pixel 9a and  iphone 16 pro, none of them are succeed.  What is the problem?

Re: Warning about having 10 minutes left?

Oh, my services won't work. Well that's okay then.

Invalid SIM

My phone says my SIM is invalid.  If I remove and reinstall it it activates for a short period of time (~10 mins) and then turns off and says invalid SIM.  Do I need a new SIM card?  Thanks

Why no LTE for my watch?

The title says it all.I don't get it.It just feels like you're withholding this capability that you absolutely could provide just because you want me to upgrade to a much more expensive Telus plan, which feels pretty gross and clearly a result of col...

Are there permanently no talk&text plans?

Looking for a cheap plan for a new account. Doesn't need any data. Really 0GB/mo.Right now PM looks like the best bet at $20/1GB. All the discount carriers seem to have a $19-$20 plan with some minimal data, but at that point I'd keep the line as bei...

Transfer ESIM from old phone to new phone.

Hello everyone, I hope everyone is doing well!I have recently bought a new S25 Ultra and I need to transfer my ESIM from old to new phone. I tried directly transferring from old phone but its not working.Also while logging into my PM account, it alwa...

Carte SIM bloquée.

I am not receiving any call and text message

Hello, I have switched my carrier from virgin to public mobile on Nov 11, since then I am not receiving any call and text but I can call and have data from public mobile. Seems I didn’t receive a confirmation sms from virgin on time  so I didn’t conf...

Re: Cs agent?

My network is down since 1pm today 

Payment

Have 1 account but 2 phone plans.  Payment on Nov 14 for one plan but not the other.  Service for second phone has stopped.  Need to pay fpr second plan which it used to do in the past.  Recently lost card and switched card, now only one plan is paid...

issues with eSIM

My phone is saying I don’t have an eSIM and I no longer have my activation email from 2 years ago. I am trying to contact a customer service agent but the system keeps presenting errors. 

not able to receive or make calls

I am not able to receive or make calls even though I have an active subscription

Long distance

As per my usage stats I have used no long distance minutes, however when I try to call the US it says I have no minutes left

50% rate increase in May2024

is this normal?

Esim problem

I have converted my iPhone after I realized the phone wasn’t compatible at that moment with an eSIM however, now it won’t let me activate

Trouble with setting up

I opened my account. I have my Sim card verified. I have my new phone and have inserted the sim card. It is a 4G flip phone. My daughter is assisting me. I cannot down load the app on my phone as I am not connected. Can my daughter use the app on her...

Cancelling the service

I want to cancel this service and want a full refund, this has not been activated and I have been getting no response to my request, if I do not hear from your company and have this issue resolved I will contact the BBB.

My phone is having issues and breaking up conversations

my husband and I both have phones with public mobile and in the last week or so people call me and I can’t hear them or I call them and I can’t hear them or the conversation is broken up . I was just in Mexico and  I need to know if there’s something...