Public Mobile Community

Incoming calls

Incoming calls do not go through after installing a new sim card

Account not working

I have just signed up for public mobile, payment came out, my username and password is not working and my phone number is saying it isn’t registered

Have a question, my phone does not have volte it has lte/3g. Samsung A50 old phone. Does that mean it won't work making calls in the USA or Mexico? Also, if in US or Mexico can you call Canada with no roaming fees?

Can’t receive calls for texts after signing up with public mobile

I am able to make calls but I can’t receive any or text messages. Anyone else have this issue?

Text message in Cuba

Please let me know why I am not receiving the text messages in Cuba

Changed data package

I changed my plan from the 45 to 36 On September 16. And it was taken out of my account instantly But not changed on my account.help

Wrong data usage calculated

My cycle is 12 to 12 every month, from Sep. 12 to today (Sep. 17), usage record shows only 15.75MB was used, however from my account page, it says 137.84MB was used.Where was the other 122.09MB data gone???@Ck_PM @Patrick_PM

New credit card #

I just received a new credit card number. How can i enter it so my devices don"t get cut off. My granddaughters phone is paid by my card also and hers was cut off last week.

New Plans Posted New Talk and Text

The plans just keep getting from bad to worst. And when I thought what I had was bad. I'll keep it thank you.https://www.publicmobile.ca/en/plans?_gl=1*gqm82*_gcl_au*NDYwODQxMjM0LjE3NTc4NTk0NTQ.*_ga*ODcwNTUwOTA3LjE3NDIyMTU2NjA.*_ga_5Q4XYYJ879*czE3NTg...

Screenshot_20250917_180827_Samsung Internet.jpg

Update Credit Card information

Hello,I want to change my credit card information after due date.My credit card was expired. I have a New one i wanna change th expired date and the 3 digit at the back of the Card. It is a Visa Crad from a Canadian institution.I will appreciate an a...

wrong cell registered-no access for 6 #code

I have entered the wrong cell number when doing registration. Everytime I want to login to manage my account and rectify the situation, it says it is sending me a 6 digit code but…. it is the wrong number!!!! so no access! and now my account is set w...

PHONE NO SERVICE

I FOUND OUT MY PHONE IS OUT OF SERVICE AFTER COMING BACK FROM OVERSEA, I HAVE ALREADY SETUP AUTO PAYMENT, I DON'T KNOW WHAT HAPPENED?

Cancellation accounts

Hello,could you please confirm if the account is automatically cancelled when the # is transferred to another service provider?Thank you

SIM card and $25 subscription

I ordered a SIM card and $25 phone plan on August 24/25. It has been 18 business days and i have not received my SIM card. I dropped by a Telus store today and all they can do is offer a SIM card for $10. How can i cancel this order? I don't believe ...

Travelling

Can I text,call, use data in Mexico just like at home with no additional cost. My plan is for Canada, US & Mexico but I want to clearly understand my benefits, especially in Mexico. Thanks. edited by computergeek541: changed category label as discus...

[NEW] Earn a $10 Bonus Credit with Refer-a-Friend

Hello Community, We’re excited to announce a new limited-time bonus as part of our Refer-a-Friend program. Starting September 17, 2025, when you refer-a-friend to Public Mobile and they subscribe to a plan starting from $35/month, you’ll earn a $10 b...

Unable to cancel subscription upgrade

I've decided to cancel the upgrade from my $15 legacy plan to a more expensive one, at least for now. Whenever I hit the cancel subscription change button, it immediately throws an error, without any details. I still have some days until the new subs...

Resolved! Solving 3G network

Hi there, I received a msg from you explaining me about the use of 3G of my phone, which will be shutting down. I would like to continue with Public Mobile. That is why, I have a question: I have an iPhone 12 with my phone number from Mexico. Howev...

US minutes

Don't know if this post is repeated. I would like to purchase a finite amount of US $ for my cell phone and have the unused minutes roll over to the next month. Is that possible, or do I have to purchase an inexpensive package?

Purchased New SIM No phone number associated

Hi there I just bought a new SIM card as I thought I would start fresh because have been having many issues with my account. Before I had changed to a new SIM card I changed my number or at least k thought I did. the number in my account was not the ...

Pay with US credit card

is there a way to pay with a US credit card? The field to enter a postal code will not accept a ZIP Code.

Please cancel my subscription

Please cancel my subscription. You make it hard to do it online

Stop payments / close account

Hi, id like to stop the payments or close my account pleaseThank you

New Subscription - No texts, data

Hi, I got a new sim for my son and activated the sim and number yesterday. The line does have text and data included but only calls work. I tried the sim in several phones, reset the network but nothing works. I cannot send or receive texts and I can...

Signal in Manitoba

Recently I've had spotty coverage, even dropping to emergency only service in and around Winnipeg, MB. Usually I'm always on 5G or at least LTE+. Over the past month this has changed. Calls almost drop, coverage drops completely. Has there been a cha...

Add rings before voicemail

How do I add rings before my iPhone 16 goes to voicemail? edited by comutergeek541: changed category label (discussion isn't related to Community)

Re: Phone not working

i cannot update payment info through website or app. been trying for months. service has been temorarily suspended. *611 payment doesnt work either.

Data Not Working

I have everything set up, my data is still not working. Not sure what to do. 路

esim not installed on activation

I have been trying to activate my iPhone 12 Pro with an eSim. The activation process goes thru the process of charging for the plan asking for transfer of number and when it tries to download the eSim. Then it gives me a message of "eSim not installe...

Re: Phone number transfer

Hi I have to transfer my phone number from Koodo to Public Mobile.

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