Public Mobile Community

Cannot log into account

Hi there, I'm a current public mobile customer and I'm finding it impossible to log into my account.My purse and wallet were stolen along with my phone. I seem to be running into dead ends everywhere.I need to be able to log into my public account to...

QR code for eSIM

I am existing subscriber to PM with eSIM for over one year. I bought a new Samsung phone but the smart switch app want to scan QR code from PM eSIM . I thought the new did not work so I went back to Samsung store to return then they told me that Smar...

Portable troubles

We’ve been having issues transferring my partner’s phone number from Fido to Public Mobile. We used to have a shared account with Fido. My number transferred without any problems, but my partner’s transfer never went through. We also never received t...

email

logged into account and changed email associated with account....now when i log in it want to finish an activation....imy cell is working just fine atm........how can i get into my account?

Outgoing Calls - hit and miss

Why I cannot call many numbers off my contact list - it is not ringing , neither in my caller’s ear nor on the callees phones ? I created this account and imported my number three days ago , from Bell . Some of the contacts confirm functionality tho...

Logging On

Hello I have problem log on in my account

I was double billed

on my November 22 bill I was charged $25 and then charged $29. When I changed my subscription I did not receive a credit in my account

Network constantly dosconnecting me

I have already reported this problem a couple of times I received an email in French I speak English and do not understand a French response I have been getting costly disconnected from the public mobile network for two weeks now not only is that ext...

How can I have my second number added to public mobile?

I have two numbers under my name with Rogers. I am using one number and my wife is using the second number. I have created a profile with Public Mobile and waiting to port over one of my numbers. Trying to find how can I port my second number with pu...

Resolved! Need help to port my number from Rogers to Public Mobile

Hello, I am not a tech person, sorry to bother you guys.I have picked a physical SIM of public mobile, now trying to port my number to public mobile. Store representative told me to be safe I have to get a new number first from public mobile then I h...

Need immediate help with partially disconnected plan during port

So I initiated a port from PM to another provider 50 minutes ago no.I installed an eSim for the new provider, and then once completed I started the transfer proper. The new provider contacted PM within a minute, and I received a text message on my ph...

Voicemail ring

Can we change numbers of ring or seconds before the voicemail start ?I have a Samsung S23fe

CS_agent

hi can i speak to an agent please, i have a question about, can i keep my number while im still out of the country with a lower fee?

Account

Primary deceased, secondary # to continue service same account # for AutoPay.

Ihelp

Help activating sim card

Bill update but forgot which email i used

Hi i have 3 pm cell # i need to change my payment method before i loose the number. However i cant log into that account as duh i have forgotten which email i used so if i have 3 account on the same credit card but need 3 different emails seems highl...

Toll Free Number Call No Longer Working

I tried making some calls to toll free numbers (1-888 or 1-800 numbers) and i always get a immediate error saying your call can not be completed. I can make calls to regular numbers, my texting and data still work. I tried restarting my phone mult...

Recent update issue

Public Mobile, please resolve the issue with this recent update. The call display no longer works on the 5G Network. When I switch to the 3G network it resolves the issue.

sign up

Will you contact my previous carrier to cancel my account? Also, I want my existing phone number. How does that work?

Activating eSIM

I signed up yesterday in website but can not complete activation thru app. It is saying my iphone 16 pro now is not compatible. It is when double checked with ur tool. Need help. xxxxxxxxxx@gmail.com. Thanks

Old SIM card for kids

Hi there,I’m trying to reactivate an old SIM card. The account is still in the grace period were it’s inactive for 90days before permanently being deleted. I’d like to reactivate with the $20 4G plan so that my kids can use the phone as a house phone...

access to my payment history

After I log in to my account, it always display this page, and I do not want continue this action , I would like go to payment---payment history, how can I do?

Resolved! Lost phone - need to get new sim

I was able to log into the app by using my email as the 2fa method. But when i click "change sim" in app it wants me to do 2fa again but only offers SMS as an option. How do I get around this?

Phone to network

Can't get phone on network

Urgent! All of a sudden my phone says SOS in the top corner instead of LTE

I’m unable to make calls and my phone says SOS??

Can us mex plan

Is Cozumel mexico part of the Ca us mex plan

Payment Failed! Please try again or use a different payment method.

Hello,I am trying to purchase and active a new plan:Selected a Subscription = 1GB Data at 4G Speed = $20.00 / MonthStep1: Selected a SIM ($10) - My iPhone is older and do not support an eSIM.Step2: Add Address:[Shipping Address field] I was unable to...

Payment

card declined, but it’s not letting me try again. Card is ready. Please help

unknown deduction

At September, I was being charged for $30 since I was not in Canada. And I get a $30 credit back for next purchase. Also, I delete my pay card and the auto payment to avoid another charge. But today, when I wanna check for plans and renewal, I found ...

No mobile network.

I am not able to make calls or text messages on my phone anymore. I have the same phone that I've always had. I have taken the SIM chip out and restarted my phone many times. When I try to make a call, it is quiet, followed by a hang up with a pop up...

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