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how to change email

how to change the email on the account

ESim just disappeared off my phone. Now what?

My phone dropped on the ground.  Everything works fine but the eSim I have been using for over a year has disappeared.  On the Account option the only choice is to buy a physical Sim card.  Why?  What changed?  My husband has the same phone with PM u...

Can’t login to update billing

Dad can’t call anyone on public mobile

How can I get in touch with someone to help?

SIM suddenly not working

My phone was working fine, then yesterday it just stopped working.  Tried turning off phone and taking out SIM and then rebooting.  I've only had it for a few months.  Plus, my brother referred me and he's not getting a referral credit.  Very frustra...

eSIM

My previous provider has cancelled service before I had a chance to instal eSIM card.  Now to log into my account it sends an  otp to my phone, that I cannot retrieve.

I paid twice for a SIM Card

Today I paid twice for SIM card. How do I get a refund?

I've added 30 bux to my *611 when I go on site it won't let me add the 30 dollar plan it tells me To

To add plan it won't let me it says to put a sim number I shouldn't have to I'm not a knew customer

Charge for e sim

I just signed up to a plan the offered free eSIM. The only way to complete the sign up was to purchase an eSIM. why was I  charged?

Porting issue

Outgoing calls work, incoming do not. Confirm that my telephone number is fully ported in the NPAC database and that inbound routing has been updated across all carriers?” Escalate to your porting team asap 

Re: esim not working - getting error

I have the same issue on my sons phone paid for this monthly subscription and hasn’t been able to transfer 

Spoofing

How do I report spoofing to Public Mobile?

Cannot receive calls

I need help with my account. I am not able to receive calls. Please help?

Phone trouble

I put minutes on my phone and it's not working. I've been with public for years and my phone isn't locked 

Re: Cannot make calls to CIBC OR TD Canada help lines

Hello, bit if a weird one here but I can only currently call the Canadian CIBC/TD help numbers when I am in the states. I work daily in the states that’s why I opted for the 50$ CAN US MEXICO plan but everytime I try to call them from my home in Cana...

esim not working - getting error

I have a new iPhone 17, only supports eSIM and when trying to activate my new eSIM, the app is telling me it is not compatible.  I do have an active eSIM on the phone and I am looking to add a 2nd eSIM so that I have two lines.  My current phone is w...

Trouble activating my public mobile sim and transferring my number from Virgin Mobile

Hi, I need to activate my sim and transfer my number from virgin mobile (xx-xxx-xxxx).I could not activate my public mobile sim ( xxxxx xxxxx xxxxxx ). could you help? 

Can login to web page but not to the app

I have just subscribed on your web page, I am able to login on your web page but not able to login on the mobile app to complete my subscription and select a eSIM number. Could it be that your mobile app needs sometime to get my credentials from your...

Unlimited data?

Does public mobile have any unlimited plans?

Number Porting when Out of Country

I was recently unexpectedly deployed and won't be back for 7 months. Now that I'm out of the country my Public Mobile SIM can't connect and I can't accept the porting request to transfer my number to a parking service. Is there another way to authori...

I am trying to get my account sorted out at Public Mobile.

I have two phones on my account.  I managed to get one phone reactivated after my phones were disconnected due to a problem with automatic payments (caused by unauthorized transactions and the bank placing a hold on my credit card while they investig...

Difficulty navigating Public Mobile Support.

I had zero success navigating Public Mobile support.  Attempting to understand why some callers are receiving a message that my number is not in service when called.  Ultimately goal is to investigate if reported concerns (which I did have privilege ...

Unable to transfer previous public mobile number

Hello, Apparently, my account was deactivated because there was no payment coming in. I tried to reactivate it with a new card, but then it wouldn't accept my SIM card number. So instead, I chose an e-SIM, but now I can't transfer my old number to th...

Changed plan but received a different one

On November 11 I received a text from Public Mobile offering me an upgrade to 60gb Canada-us-Mexico plan with 500 international minutes for 34$ which is what I had been paying for 50gb Canada and USA only.  I replied yes as it had more data and inclu...

Non payment

I received a text telling me that autopsy didn't work on Dec 4Checked my bank account money was withdrawn.what's going on???

I can't change my address

i want to update my address and it says Invalid address

cancel subsription

I have been charged 22.60 and don't find a subsrictipn

I logged on to cancel my subscription after I was charged $22.60 for a service I no longer use. Can you please help me, there is no control of my account when i log in 

About your questions

I can't give you my account number since I cannot log in successfully because my simcard didn't  arrive yet. For me and my husband we subscribed for $45 100GB and we bought simcard kast November 28, 2025 and we pay for each $xx total of $xxxemail add...