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Unable to change payment method

I’ve tried about 4 times today to change my payment method to my working debit card, the site is saying I an unable to change it at this time. Why is this? When will I be able to change it?

Lja by Great Neighbour / Super Voisin
  • 1 Views
  • 0 replies
  • 0 Bravos

Upgraded subscription

I upgraded my subscription almost 2 months ago from 3G network to 4G.  I am still just getting the 3G, which means today I did not receive the national alert test.  I tried shutting phone off and turning back on but nothing changes.  I have the IPhon...

Jab2 by Great Neighbour / Super Voisin
  • 2 Views
  • 1 replies
  • 0 Bravos

I get 2 MBit/s !!!!!!!!!!

I was on virgin mobile getting 50 Mbits/s on LTE only. Switched to public mobile to get faster internet and 5G with the 5g plan. Result: I am only getting… 2 Mbits/s !!!!!! and it says “LTE”. Tried different settings on my iPhone pro max like 5g auto...

frank23482793 by Great Neighbour / Super Voisin
  • 2 Views
  • 3 replies
  • 0 Bravos

Not Registered on Network

Ordered sim card and started subscription a few days ago. Received card yesterday, put the sim in. Can't make calls. Gives the subject line when I try.

KenBDusty by Great Neighbour / Super Voisin
  • 5 Views
  • 3 replies
  • 0 Bravos

Nov 20 Alberta Alert test

Can anybody please confirm for me that they got the test of the Alberta alert system today.Nov 20 if you live in Alberta thx 

El-Tabador by Good Citizen / Bon Citoyen
  • 6 Views
  • 2 replies
  • 0 Bravos

Re: No talk in SOME places in USA

I’ve had same problem.  I am in Oklahoma right now.. feel disappointed as I paid for this and can’t use it.texts coming working.  But no calls..   how wld I know my phone Has VoLTE.

sprow by Good Citizen / Bon Citoyen
  • 11 Views
  • 1 replies
  • 0 Bravos

USA 15 days talk and text

I have  15 USA talk and text .  Been here 8 days. I still can’t make  voice call. Call ends.

sprow by Good Citizen / Bon Citoyen
  • 54 Views
  • 6 replies
  • 0 Bravos

Cannot port my number

I just canceled my previous mobile provider and ported it to Public. But the phone line now doesn't work. The eSIM shows Public but no phone number assigned.  Please help

JLPublic24 by Great Neighbour / Super Voisin
  • 44 Views
  • 2 replies
  • 0 Bravos

Resolved! Inquiry on Downgrade Plan to 1G

Once my service is on suspension, if I switch the SIM card to another account ID, which does not have any subscription under now, will I be able to select the 1G plan? Reason why is I want to downgrade current 6G to 1G plan, but the App seems not sup...

Anderson2 by Great Neighbour / Super Voisin
  • 64 Views
  • 5 replies
  • 0 Bravos

Apple subscription blocked changing region for public app

Hi, guysI have an issue with region changes on my iPhone and public app. I had a European Apple One subscription and canceled it, but the subscription will end on the 4th of December. After this date, I can change the country and grab the public app....

jacyna by Great Neighbour / Super Voisin
  • 59 Views
  • 3 replies
  • 0 Bravos

Unable To Call a Certain Number

I'm unable to call a particular number from my public mobile phone, it says the call cannot be completed as dialed, i have tried adding the 1 or removing the 1, it makes no difference. if i call this number from any other provider however the call go...

TheBruceRooks by Great Neighbour / Super Voisin
  • 57 Views
  • 2 replies
  • 0 Bravos

LG Wine Smart D486

Are LG Wine Smart D486 phones compatible with public mobile?

Katy4 by Great Neighbour / Super Voisin
  • 49 Views
  • 2 replies
  • 0 Bravos

Black Friday deals available for Existing Customers.

I suggest everybody check to see what black Friday deals are available.My family checked and there are some deals available.For me, I switched to a same priced $23 4G 6GB plan and received 100 minutes of international calling. My wife switched from h...

funpig1 by Model Citizen / Citoyen Modèle
  • 181 Views
  • 6 replies
  • 1 Bravos

873xxxxxxx

hi,I just bought a SIM card and registered, i registered for a phone number but it is already a number in use. now I can't sign into my account to change the number. me and another person has same number (873)xxx-xxx

nasima111 by Great Neighbour / Super Voisin
  • 134 Views
  • 3 replies
  • 0 Bravos

Port Number over from Number barn

I initiated a port from number barn 3 days ago and have recieved an email that the port out is processing. Also recieved an email from public mobile asking me to follow the link through the SMS, however I have not recieved an SMS since the number I a...

Larkin by Great Neighbour / Super Voisin
  • 75 Views
  • 2 replies
  • 0 Bravos

cannot receive calls

I have public for couple of weeks now. Cannot receive calls from two telus numbers. any thoughts. thank you.

vaso by Great Neighbour / Super Voisin
  • 74 Views
  • 3 replies
  • 0 Bravos

Service

How to cancel my public mobile subscription 

Basi by Great Neighbour / Super Voisin
  • 83 Views
  • 3 replies
  • 0 Bravos

Resolved! How do you add funds to your account balance.

CS agent has asked that I deposit some funds into my account balance in order to do what I asked. I can't seem to find how to do this. The only option I found was to update funds by vouchers. I don't have a voucher and would like to use my card on fi...

Immune by Great Citizen / Super Citoyen
  • 136 Views
  • 4 replies
  • 0 Bravos

Resolved! 1800 spam calls

Hey Everyone,Is there a way to filter out the spam 1800 calls from public's side?

Mirooo by Great Neighbour / Super Voisin
  • 114 Views
  • 4 replies
  • 0 Bravos

Phone outgoing and incoming calls not working

Similar issue to https://productioncommunity.publicmobile.ca/t5/Get-Support/Cannot-make-calls-or-receive-calls/m-p/1274720/thread-id/879040Calls don't work; the phone says "Calling..." but goes nowhere until the call ends itself. Text, data works. Tr...

abc1234123 by Great Neighbour / Super Voisin
  • 206 Views
  • 13 replies
  • 0 Bravos

Resolved! US Plan Settings

Hello everyone,Is there any additional settings on my mobile in order to activate the roaming in the states (calls+data)? Anybody here tried to use his plan in the states? No technical problems?

Feedo90 by Good Citizen / Bon Citoyen
  • 182 Views
  • 5 replies
  • 0 Bravos
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