Community

eSIM not working ; no SIM ; cellular issue

Hi all, I've noticed a few posts where others signed up for PM then ported their number from previous provider to PM via eSIM and they did everything correctly (replied YES to number port text, received PM welcome email with QR code and set up eSIM o...

Lost that phone number a long time ago.I'm not sure how to fix this

How do I cancel subscription with unactivated account?

Hello, I just gave my credit card info and subscribed to your 29$month deal, but I have not been able to activate the account and transfer my old number. Meanwhile I have decided to stay with old provider with a prepaid plan. So can you please cancel...

Service interuptions

Anyone experienced service interruptions? Every single time I make or receive a call I hear this high pitched tone and the person on the other end can't hear me. It will continue to cut in and out the rest of the call. My data has also been intermitt...

Voicemail

Since several weeks I get voicemails from a strange sender, but no phone calls. How is it possible and how they get my phone number ?  I like to block this sender or report them as spam

Account problem

We have 2 phones with 2 different numbers on the same account. You only show 1 number in the account. How do i get the second phone included on my bill

HELP! Why are my received calls dropping within 45 seconds on answering ??

Dropped calls happening the last two weeks.

Need help ask me for a number to verify i don't have it

Don't have access to their phone number. It asked me to verify my account need to cancel this account.So it then charge my bank card, no more

New SIM card

Just received my new SIM card.  However, after entering the SIM card number it shows the number was already in use.  I can't continue to activate my subscription.   Please tell me what should I do now?  Thank you 

no service

Signed up today. I was on 5g in Guelph Ontario. I came home from work to Fergus Ontario and have no service here

No activation email

Hi. I signed up for new PM account tonite and entered payment details and my cc was charged right away. I never received an activation email but my account is active when I log into the website (not the app!) when I go into the app it says my subscri...

Public Mobile App not working on iPhone

Looking to switch from Fido. I bought the plan that I want online, and it says to download the app to finish up.Download the App, go to log in. It takes me out of the app to the Log in and Password page. Tap on the log in and nothing happens, my iPho...

Outgoing calls and data usage that I did not authorize

Hello!Can anyone explain why I have so many outgoing calls to 1-587-580-4001 that I did not make? There is also an issue where it seems like phone is using data especially at night last 11 pm or in the morning before 5 am. Can someone explain why thi...

Activation problem

I'm trying to activate a new account. I have not received the text from my existing provider Bell mobility so I can't move forward.

Receive call and messages

I'm alone new customer and I can't receive any calls or messages 

Signing in with broken phone

How do you get by the Ever Safe verification code when it's being sent to a phone that's broken and you want to replace?

3G.

Anyone else seeing 3G after iOS 18.4 update. Or doesn’t connect to anything else…. 

Ticket to Customer Support submitted , but no support received

I need help!I have signed up to a new service provider, Freedom Mobile, and want to port my number out, and cancel my Public Mobile subscription.Freedom Mobile has sent the request to Public Mobile 3 times, but I have not received any SMS text messag...

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 spam removed 

Samsung S25 plus new phone

Does anyone have any help with setting up a brand new unlocked Samsung S25 plus with Public? I've gone into transfer sim but nothing. It says to reach out to the carrier. It can't be that hard, can it be? I've done it with an iPhone easily but not s...

New activation - Not working

I got a new SIM card from PM and activated my account around 24hrs back. Since then I am able to make calls  and use data. I am unable to receive calls, also not able to send and receive sms.so out going calls - workingdata - workingincoming calls - ...

Porting out

I am attempting to port my child's number off the system. However I am unable to generate an invoice or see my address attached to my profile.  Both of which are required to port out.  If PU staff person could kindly help me. I will delete this post ...

Invoice past 12 months Period

Hello Community,I am doing my tax and I need my expenses for phone bill. I can not use the invoice history for the past 12 months, which mean I cannot get my invoices for January 2024 to March 2024.  Does anyone know how to get older invoices? Thank ...

Renewal

I want to renew my subscription, but it won't let me?!! 

charge

could i please get a breakdown for the $21.66 charge on my credit card today april 01/25 ?thanks

Never activated my SIM + phone plan. Can I get a refund?

Hi everyone,A long time ago (September 2023), I bought a Public Mobile SIM with a three-month phone plan. However, I was never able to activate it because the process required access to the Canadian Play Store, which I didn't have, and this was never...

Quebec and Ontario solicitations. 6 per day

How to stop them.  They always use different number