Public Mobile Community

I changed my cell number via the website, but my sim card still shows my old number.

I changed my cell number via the website, but my sim card still shows my old number.When I login to you Public Mobile account, I see my new number.When I call or text someone they also see my new number with caller id.But In my phone's Settings, in t...

Voice roaming in US

I have added the 15 day voice roaming plan while in the USA . I can call outbound but I cannot receive calls. When I crossed the border I received a text from “previous carrier”. I then turned down that Sim. My data, text, and outbound voic...

Resolved! Updated $15 plan - will my add-ons stay if I switch

I see that there is a new $15 plan, which doubles my 250MB/cycle and gives unlimited Canada talk and text (vs 100min/cycle for my current plan.) If I switch to this plan (why wouldn't I? it seems like a better version of what I currently have), would...

American payment method

I want use my American credit card (Discover) for payment but it’s not letting me add this card. I will soon no longer have access to the same Canadian payment method so not sure if I just have to cancel this mobile service since I can’t pay with a C...

Resolved! Method of payments.

Hi. Not new at all & not sure why it wouldn’t let me on here without registering for a new account. ( I was Peppertime before. Now I’m Peppertime2 ). 浪Here’s my question: Can someone tell me if I can use a prepaid visa gift card to make a pmt on m...

Account suspended

One of my phone account number is got suspended due to creditcard date/year expired. After I updated my credit card expired date. The phone number still cannot call out. Do you know why?Aaden

Transfer from Koodo Postpaid - Invalid Phone Number

Hi, I am currently on Koodo Post-paid. I am trying to transfer my phone number (on iPhone 14) to PM but I get an error message: “Invalid Phone Number…” I clicked”Need help” and tried to contact agent. It prompts me to login but it doesn’t work. The f...

No service at all anywhere, no texts, no phone, no Wi-Fi , nothing

I have no service , no phone calling , no texting, no wifi anywhere through public Mobile right now

No network or mobile data connection randomy

As the title says, all was well with my Public Mobile network on my Samsung Galaxy S21 yesterday, but today when I left my wifi network both my mobile data and network (ability to make calls and texts) both disabled and I cannot get them back on.I tr...

Phone down

My phone cane out last night bit there was a problem with my credit card.and now I'm trying g to pay foe the phone and it won't let me.why do this company have to be so hard to deal with.this is getting very frustrating..well they try and run the car...

911 tax

Hi, why will I have to pay a 911 tax and I don't live in Alberta. I just have the Alberta area code.

eSim not working

I just purchased the $29 a month plan this afternoon, but the eSim is not working on my phone. It is a Google Pixel 8, and when I put in the IMEI info, Public Mobile said it was compatible.When I go to connect to my data it just says "no connection" ...

Koodo Prepaid number

Hi I am trying to transfer my Koodo prepaid number to a new public mobile account. Please tell me how to proceed

911 tax affects the NWT and all provinces except BC, Manitoba & Ontario

From Public Mobile’s help articles.https://www.publicmobile.ca/en/get-help/articles/911services

Service not working

my iMessages are not working for some reason they’re all texting in green. Some of them aren’t even delivering and many people have been screening me sending me photos that their messages aren’t sending either to me I’ve tried multiple different thin...

New 911 tax?

I just got the following message from Public Mobile:Public Mobile here with an important update. The provincial government mandates a monthly tax to support local 9-1-1 emergency services. Starting July 31, 2025, you will see a Quebec provincial 9-1-...

Substantial 911 tax fee in N.W.T but living in another Yukon

I just received a text saying that I will be charged $3.00 per month for a N.W.T. 911 tax fee but I live in the Yukon. Is this amount real ( I see much smaller amount for this tax in other provinces on your website) and I am living in the Yukon? Is ...

911 tax but living in different province

I just got a message about a 911 surcharge to my plan. My number is from PEI as that is where I used to live but bow I am in BC where such surcharge isn't applied.How do I fix this?

Unable to receive 6 digit code to verify my amount

Hello, I have just subsided while I'm overseas and due to return to Canada in July, however, I can't seem to receive a 6 digit code via sms and I never get an option to send the code to my email. So I'm stuck in this loop where I go to the app, where...

Can’t call toll free numbers

I can’t make calls to 1-800 numbers. I can call any other number, and can call 1-800 on my husbands phone. I’ve reset it, made sure it’s on Public Mobile for a carrier, and turned off my data roaming. Nothing is working. Is there something else I can...

Number not porting out

I was in Rogers. Sent a port request. Replied Yes right away but Rogers says Public Mobile appears to be blocking the port. Account is active, replied within 90 minutes and they tried 4 times from the Rogers store. Went to Telus. Told to put in a cas...

authenticated you getting booted after several minutes

What gives I'm on my trusted devices?

Payment

Hi it seems as though my service has been suspended as account didn’t have funds overnight for payment, now I’m suspended and my current account has the funds. How can public mobile attempt to take funds now so I can have service restored thank you

Sign-ups credit not matching offer

Hi --I signed up for the CAN-US-MX plan while there was a promo to get $25 in credits if I signed up before July 2. I noticed my account only got credited with $10. Is the rest of the credit supposed to show later? Attached the screenshot of the o...

Login issue

I am using public mobile since many years with active login account but now whenever i try to open my login account it is showing as i am registering login first time by asking sim number , subscription , name and so many things. Please restore my lo...

Re: How do I close my account?

how do I close and delete my Public Mobile account there is no support that you can rely on

where do I find if my cellphones are compatiable with Public Mobile

my husband cell didn't transfer from bell after I put the card in and replied to their message with Yes. Is his phone not compatible? Its an IPhone 6sPlus

Does the new $15/month plan 100minutes include the US?

Does the new $15/month plan 100minutes include the US? I saw it included a bunch of other countries, but does it include america?

Can't receive SMS for email name

Hi, I have used public mobile many months or even a year but I can not sign in to check my account etc. So I used forgot email. Yete, when I entered my cell phone number, and click send, I didn't receive any SMS or email. I can't check anything now.

Resolved! Just signed up for a plan, Planning to transfer my phone number but want to select activation date?

Hi there,I just signed up for a Canada day offer plan. It wen through however I wanted to transfer my current phone number.I was under the impression that we could select the activation date? I went to the very last step of transferring my phone numb...

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