Public Mobile Community

New to public mobile

I got a number from public mobile but I want to transfer my old number?is there anyway I can transfer my number without getting a SIM card?

Promo text message was flagged as junk and I missed a good offer

Hi Public Mobile team,I recently went through my junk text messages and it seems I got an offer in October from a 5474 number that for the same price as my current $34 60gb Canada wide plan, I could upgrade to a 60gb Canada, US, & Mexico wide plan wi...

Add iPad Mini with eSim to my account?

How do I activate my new iPad Mini with eSIM on my account?

physical SIM to eSIM on Public Mobile will reset my subscription?

HI there, switching from a physical SIM to eSIM on Public Mobile will reset my subscription?

Periods of inactivity

I was unable to find any information about the length of period when a plan terminates and new one must be started in order to keep the card/phone number valid. I am occasionally away for two or even three months at a time, and see no need to pay for...

E-sim Unable to activate

I recently purchased a subscription and have been attempting to activate my eSIM. I scan the QR code and download the apps in android, I receive an error stating that activation is not possible. After multiple attempts, I am now still unable to compl...

Public Mobile charged $18 to replace $15 plan

Public Mobile charged $18 to replace $15 plan, however, it does not provide 1GB+CWC. Did you encounter similar issue? I have replied to their numerous emails. Is their service provided by Robots?

Black Friday

Are promo only for new activations?

Resolved! I need a Customer Service agent for porting in issue

I need a Customer Service agent for porting in issue. cs_agent is it?

esim on new phone did not activate my existing number

What should I do ? I purchased a physical sim initially during phone change and then when it did not work while on the phone store , I bought the e sim on the PM app. Still not working either way

Why did I get charged double?

Hi - I first got the $35 10 gb plan. Then a few days after I saw that public was offering $30 30 gb plan so I changed my subscription to start immediately. Then I realized the full $35 credit was not applied and only $10. So now I have paid $25 plus ...

need eSIM card fee refund by switching android phone to iPhone

I set up my new iPhone with you and I need to buy the eSIM card. As per your instructions, eSIM card fee should be waived for the existing account. However I was charged for the eSIM. Please refund me such fee. Let me know if you need payment receipt...

Does Public Support exist?! Why can’t my mom call?

Just swapped here and holyyyyy this is confusing and rough. Is there no support to chat or call at all? Wouldn’t have ever swapped if I knew how alone you are if you have issues. I have people that can’t call me and it just goes right to an error mes...

Resolved! 2 eSIM in one phone?

My phone is broken, and I want to buy an eSIM to transfer my line to an iPhone 13 that already has an active eSIM. Is this possible?

CS Agent

Trying to transfer from Telus and getting an error message Invalid Phone Number but it is a valid number, very frustrating.

Getting my phone number back to Public

Hi a few days ago I left Public (physical SIM) and subscribed to 1-yr of chatr (eSIM, cheaper and better cell reception from where I did the swap). However now I've come to realize most of the other locations are better with Public. Now my aim is to...

Can I remove this number from the account and add another number?

Planning on porting out, but i want to port in another line number. Can I do transfer Transfer Phone Number found in my account settings so they can take over the benefits of my account and not buy a new sim again? Or will they have to purchase a new...

Why is Public Mobile New member prices Higher then last year!???

Been a member for almost a year, and i wanted to add another fam member to PM. Same Deal i got last year at the same time was $30; NOW it's $35??? same 20Gb data Unli-talk/text US,Mex,Canada?? or am I missing something for the reason of a for a $5 in...

Renewal

I updated my credit card info for auto payment and I'm not receiving service

Phone number port out

I need to port out my number.You suspended my service yesterday and placed the account on hold. I need one days service to receive the text message from you authorizing the port out.

Esim Unable to activate

I just purchased a subscription and I am trying to activate my eSIM. When I scan the QR code to activate the eSIM, it says it is unable to activate. I have tried various times and now it tells me the QR code can't be activated.

Changing Phone Number

I have an active Bell account, with a physical sim card. I created a PM account with an e-sim to try out the service, wasn't sure it would work well in my remote location but it does. Now I want to cancel my Bell but I want to keep the number. How do...

Invaid Number when attempting to port?

Myself and a family member are attempting to port our numbers from Telus to PM. My family member had no issues doing so from my Telus account, but when I try to do it, I'm told my number is invalid?I haven't had any issues with this number before, it...

QR Code to Activate eSIM

I just purchased a subscription and I am trying to activate my eSIM. When I scan the QR code to activate the eSIM, it says it is unable to activate. I have tried various times and now it tells me the QR code is no longer valid. Please help.

changing plans right after joining pm

So my wife and I looking at your plans if we pick one and join pm with our 2 phone can we immediately change plans to your 30 dollars for 30 gigs Can USA Mexico plan for existing customers. Our son has been with PM for 3 years and just did the plan c...

blacklist

I've request the blacklist through private message to agent since 3 days ago. they told process take up to 48 hours, I just check IMEI online and still show "clean"? May I know how long will be take?

dialing the US

Just got a Cdn/Mexico/US Public Mobile acct. We have a Cdn phone number but we're in Mexico and I want to dial a US number. I've done 011 and +1 area code and number but it doesn't go thru as advised. What is the correct procedure?

Cannot log into App on new phone

Had my phone stolen, bought a new one & need to get the e-sim on the new phone. Website says I need to use the app. App doesn't let me log in, gives generic "something went wrong please try again later".I need to get access to my phone number & there...

Low Data

Why am I getting a text message saying I’ve used 75% of my Data, but when I check my usage I have only used 0.15 of the 2 gb I get a month. It’s very annoying! I seem to get it every month

Transfer from Rogers not complete

What do i do to complete

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