Community

abTest · 01-12-2022

I'm getting a message on the self serve site indicating it is down for maintenance.Was there an announcement that i missed? update: cleared cache, and reloaded OK. Strange...

abTest · 09-03-2020

Anyone else notice the new promo 2.5GB for $28(including the 2$ autopay discount)? Doesn't indicate how the data is broken down (plan, bonus, autopay bonus, etc).I just did a chat, and the agent indicated that all of the data was plan data. Not bad.....

abTest · 05-16-2020

Tried to log into self serve. Can't even get to the login page. There is no error, it just stops on a blank screen. Tried on 2 different browsers. Anyone else noticing the same thing?

abTest · 09-06-2018

Just noticed it in my self serve portal.

abTest · 03-20-2018

Attention @CS_Agent, the hours listed for moderators on the get-help page (https://www.publicmobile.ca/en/on/get-help) are incorrectly showing Sat/Sun as 9-7:30. S/B 9-7pm according to a post by @MarieHelene_L on 2017-05-27, in the following knowledg...

abTest

@GeoffGander- If you do not know the PIN, CS agent will use other means to validate your identity. Do not attempt to create a new account.

abTest

@hairbag1- I believe you are correct. There doesn't seem to be a way to actually remove the card. You can only edit or disable. 

abTest

@jjoyonty9- Just remove your credit card information from your account, and the account will go into suspension on your next renewal date. 90 days after that, your account is closed and your number is lost forever. 

abTest

@JustinTyme- It is possible that what you are seeing on your home page is cached from the last time you logged in. Try clearing your browser's cache, or log into the portal using incognito/privacy mode (on your browser).

abTest

@cassy1- keep in mind that once you downgrade to the $15 plan, when you get back (in 6 months), you might not be able to get back to the current plan you have now. You will have to pick a plan that is available at that time.

Community

User Statistics

User Activity

Self serve down

New promo for Quebec

Is self serve down?

Looks like community rewards for August have been posted to accounts

Mod hours incorrect on get-help page

Re: Need to change password

Re: How will I cancel my service?

Re: How will I cancel my service?

Re: $55 promotion for 20 gb data

Re: travelling abroad