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I couldn't remember my password and tried to change password. Email to change password never worked tried it lots. I finally got it changed by moderator but now can't change my plan and today was my renewal date and I don't have enough credit on my a...

I contacted moderator and they asked for information like account number. I was locked out but am good with technology so I found my account number easily. I suggested he could help people by directing them how to find information politely. His respo...