Community

Text messaging not working

Just switched to PM, everything appears to be working except text messaging. I get a prompt to use RCS chat which I have not accepted. I'm not sure what happens when I text someone who is not using RCS chat.Any advice would be appreciated. 

Need help

I need help.for a pku code 

Card got declined - after updating no service

It's my renewal day today and my card got declined. As soon as I got the text I went to my account to update the card and I still have no service. There is a credit in my account from renewing with the updated card but nothing works, not calls data o...

no service after a power failure

Help, please. We had a regional power failure 3 days ago during which we lost cell and landline service. When the power came back on, we still had no cell service. (They have since restored landlines but we don't have one.)  For 3 days now we have no...

Sms texting issue

Since porting 2 days ago, I cannot send or receive texts.I have reset network settings.apple doesn’t seem to be able to verify my ported phone number.how do I resolve this issue?never had issues before with previous provider.

2023 income tax receipt

How do I print out my 2023 income tax receipt or where do I find it

Bonus data not reflecting in my account

Bonus data added by public Mobile for switching from rewards to points are not avaliable in my account now @CS_Agent

Fraudlent billing

Greeings,   I have no, but absolutely no, idea of what is going on .... I am continously being billed for 1GB and 4 GB add-ons without my consentement (as recently as yesterday April 15, 2024).  As of today, since December 18, 2023 I have been billed...

ESim card Europe

Does PM support ESim cards in Europe.   

E sim

Hi deled my e sim by accident can you give me a new one 

Transferring existing phone number

It's been over 5 hrs and my transfer is still incomplete. I responded to the transfer request from my service provider within 90 minutes. Not sure what to do next.My old sim card is still in my phone. I never got a prompt to replace it. Should I just...

How to bring number to public mobile?

I have bell’s number, I want to bring my number to a public mobile phone, please teach me, thanks.

MMS from Android to iPhone

Roaming Charges in the US

Hi,I've read some posts regarding US roaming charges, but I just need to do a sanity check so please forgive my question if it's already been answered. I have the $40, 75GB 5G phone/data plan.  I crossed over into the US today, and was greeted with a...

MMS APN setting update not working - LG K4 (2017)

Hi,I'm having trouble with the recent MMS update - my phone is not receiving any MMS group texts. I've tried updating my APN settings with what is suggested on https://apn.how/ca/public-mobile/lg-k4-2017 but it is not working. I've reset the phone an...

I want the invoice for 2023 for tax filing

HelloI have used public mobile on year 2023 and I need the invoice for 2023 for tax filing.Current I have changed the mobile service because of the roaming problems.How can I get the invoice for 2023?I have ID on public mobile website but don't have ...

Why maxed out on data on the day plan renewed?

Hi got a message that my data is out on the date the plan should have renewed, something funky is going on and i have no way to actually get help from any agent, the bots keep redirecting me here and I have to keep logging in countless times. So supe...

Need help!

I just reset my iPhone and now my eSIM is gone !! How do I add it back to my phone !! 

Remaining on the old rewards program.

I read the following. Does this mean that I can opt out of the new program and keep my existing discounts without getting any new rewards as of May 1st 2024? If so, how do I go about this?“Please note: if you remain on the old Rewards program you wil...

Texting

I revently joined PM.   I still cannot send or reveive texts.

Calls randomly dropped or if somebody calls me, sometimes they get number not in service

Hi, Ever since getting on public mobile (about 3 weeks now) I've been experiencing issues, My wife tried to call me and was getting number not in service. I also have had dropped calls, today at around 3 mins call  ended. I had another day where twic...

Text message not working with my phone number transferred to Public mobile yesterday

Please since I transferred my phone number yesterday to Public mobile I am not able to receive and send sms anymore. Please could you check to see what happened while transferring my phone number yesterday? That is why I cannot log in my account sinc...

New rewards program

I'm currently paying $13/month plus tax.  My plan actually costs $20/month plus tax but I'm getting discounts for loyalty and for auto pay.  When I'm forced to switch to the new rewards program, will my bill jump up to $20/month?

iMessage verifying

Just got PM on Saturday , anytime someone gets a text from me they get it with my email not phone number . In the settings my iMessage phone number is “verifying” for the last 2 days,,,  I have turned off my phone. I have reset my network settings. I...

Can text but not call in the US

Device: Samsung Galaxy A21, last updated 17 February 2024Plan: 60GB within Canada and the US Data at 5G Speed, Unlimited Canada-US wide minutes and messaging plus unlimited international text and picture messaging++I am currently in South Carolina fo...

updating payment information

My family has a total of 5 public mobile phone numbers.  I seem to have successfully created accounts and linked the account to phone numbers for three of the five phone numbers.  Since my credit card is expiring at the end of May and I'm trying to u...