Community

activating a new sim card

got a new sim card for a second cell phone, can't get into that account as code is being texted to phone that can't receive texts right now. how do we get into the account for this phone.

"MMS Messaging Requires Your Phone Number" Message Keeps Popping Up

Just switched to Public Mobile with an ESIM.  I did receive a text saying the number transfer was successful.Tried entering phone number in "Settings", but it won't save.  Tried "Reset all settings".Can't send or receive texts.  Some notification abo...

I can't get messages

Says emergency  only how do I fix

Refund in full

Full Refund

How can you get a full refund considering it hasn't worked from the start?

Transfering my PM subscription to Freedom

transfering my subscription from PM to Freedom Mobile want to transfer my old phone number to new carrier (freedom mobile) but i did not receive SMS confirmation 

(Error Code: XXX) once trying to activate a sim card

Hi There; I am receiving a wired code of (Error Code: XXX) when I am trying to activate a SIM card.I had an account in the past and am trying to use it again to activate my old SIM card. That would be great if you could assist. Thank youKasra

iMessage not activating

I verified and my number has been ported correctly however my iMessage will not activate or verify. I am also unable to receive SMS. Is there a solution for this? 

Can't port my number or chat with support agent

There is absolutely no way to port my number or contact an agent what can I do now, why is there no way to connect with anyone ?

Monthly subscription

I paid my monthly subscription but my card is charged twice while my mobli account shows only one time payment,why

E sim

Hi I have my sim but my network only says lucky or Telus not public mobile

Jrman account

I want to cancel my jrman account as it would not work to transfer my Sim card over. And so I made another Gmail account and I am hoping it went through OK.

Need help. I just switched to public mobile but phone number and data is not working with eSIM.

I need help downloading the eSIM. The first time I tried downloading it it failed and asked me to contact my carrier. I keep scanning the QR code given in my email and it still gives the same error which is being unable to download the eSIM.

Hello please help asap it's been 24 hours

I got resolved for app store issue from this community,  now only thing is on my dad's iPhone xr this e sim is not activated , tried everything We have a new number, e sim downloaded on his I phone I paid from my public mobile account, my credit card...

Are CS agents AI chatbots?

Serious question. I’m chatting with a CS agent and they keep repeating the same thing. Very bot like scripted responses. Doesn’t answer my questions.  Just repeats the same useless information each time.  Anyone else have the same experience? Starts ...

US add-on not processing properly

US add-on not processing properlyWe are travelling in the US  We are attempting to update our US add-on's online.  It seems to go through- however when we check the overview of our account the add-on's have not been applied.Please help. 

can not update my credit card information in my account

try to update my new credit card number in my account, can not do it. 

Refund

I can't be the only one!!

Is anyone else having problems with PM??  Seems every month there's a new problem and God forbid if you want to use your phone in the USA.  They take your money but you have to Fight every time to get your service to work. The WORST

Cant send messages - Telus Error 0

trying to send text messages but they wont go through, keep on getting Telus Error 0 I reset my network settings and this issue still persists

WARNING: DON'T BUY A SIM CARD you can only make an account if you want to use a real credit card

There is no other payment options. They won't accept their own top up card. They won't accept prepaid either.I was ripped off 50$  and have zero recourse.

locked out

i need to get my account unlocked. we had the same issue with my dads account andbit got resolved by excalating it to I T. ...

Replacing a SIM card

My wife's phone cannot text or call as she has no cell service. The service is okay here as I have the same phone, same provider, at the same location and my phone works okay. Her phone worked ok for the past 2 yearsWe have purchased a new SIM card b...

I cannot send or receive text messages.

I ported a number to public mobile yesterday from Sasktel. The port is complete. I can make calls on the number. I cannot send or receive text messages. @ Support please help.