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why do they still have to ask me those verification questions when I already authenticate myself when submitting the ticket through the chatbot? also the community account is linked with the pm account so why do they even need to ask those questions?...
Hi everyone -I am a little confused: traveling to the USA and I have the 34$ 50 gb plan with unlimited data/text/voice to the USA.Does this mean I can use this plan while I am IN the USA? Do I need to purchase something different?Thank you in advan...
Hello traveling to Belize next week and want to make sure my phone will work. Will a sim from there work in my phone?? Is my phone already unlocked?? If not how do I do this so a different travel sim will work? Thanks
My phone has thr same email as my daughter's now replaced phkne. I am unable to change my credit card information due to that fact it tries to log into her phone. Is there any way to make it log into mine
I personally am completely dissatisfied with PM - have contacted CS to actually close my account but was told that that's impossible ----- I say they make it impossible to close one's account -- never heard of this before --- Tried to remove my Credi...
For the last 3 months Public Mobile has been stealing money from my credit card after having cancelled my account. I just saw that yesterday PM has once again removed money from my cc. I want those funds that you stole from me returned NOW!!
I'm using a prepaid account. But i did not recharge my credit within 90 days and the account is cancelled. I would like to reactivate keeping the same number, but unfortunately this is not possible.What will happen to my WhatsApp account ? It still w...
Is it possible to use old community account with new plan? I ask just in case I port over to another mobile provider and in a few months choose to switch back to PM if a scorching deal is offered.
Joined Public Mobile from another provider and my iMessage shows still activating after the whole day of use of Public Mobile. I tried everything that was humanly possible that was offered as help on this forum. however, nothing works, and I still ca...
I had to change my email address because it was no longer valid. Upon doing so I have lost my referrals and my monthly payment has gone back to the original amount. How do I correct this?
On my rewards page it shows that “Your services are on hold due to the expiration of your subscription. If your services are on hold for more than 90 days, your account will be closed permanently and you'll lose your phone number.” but on my account ...
A couple weeks ago I comapared various providers and settled on public mobile because it had a nicely priced canada/us plan and signed up for that - I thought. After waiting for my sim and then being to busy to transfer, I'm in the middle of transfer...
Hello -I’m new to public mobile. I tried porting my number from Koodoo and it did not transfer successfully. I have read previous posters and responses saying to open a ticket with customer service.I am also locked out of my pm account for some rea...
I've got 486 minutes of "INTL Long Distance incl CA & US" and 1000 minutes of "one-time Int'l LD bonus". I was able to make a call to Turkiye yesterday but unable to do so today.A message keeps coming up saying that "The call cannot be completed as ...
Trying to redeem points for $15 off my bill and tells me that my and my husband‘s accounts are suspended and to contact public. We are paid in full, credit card is attached to our file and we’ve never missed paying a bill. Have submitted a ticket but...
So I used my point that I had to get more data, so it was 5 points for 250 MB data, and also got 15 dollars in credits and I used 15 points to accumulate that credit. The problem now is that when In go to use the 250 MB data it does not work I cannot...
Hello, I just swtiched from rogers to Public mobile. I called rogers and telus and they got me moved over yesteday. I can get calls and data works fine.... BUT I can't get sms texts to my phone. I have restarted, turned on the rogers sim (which is n...